We've had Plusnet broadband for several years with FTTC and a landline,
and found them generally satisfactory.-a But this week I, like many
others I expect, got an email saying that within a month we have to
choose either (a) to stay with Plusnet and have no landline but save a
few quid on rental, or (b) move to EE with a new broadband hub with a
socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.-a Apart from junk calls we only get a real call every month or two and we barely
use the landline to make calls as mobiles are cheaper for nearly all
calls now.
Since there's still several months of the Plusnet contract still to run we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our district.-a But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult.-a I wondered if anyone
here has any experience of this migration?
If we decide to keep our landline another problem will be how or whether
to connect up the extensions - one in a bedroom and one a study.-a I
think these were wired up in BT days to the back of the master socket. I guess it would still be feasible to split these connection off from the phone when it's plugged into the EE home hub - but I can't see any information anywhere on how many phones it will be capable of ringing.
We've had Plusnet broadband for several years with FTTC and a landline,
and found them generally satisfactory. But this week I, like many
others I expect, got an email saying that within a month we have to
choose either (a) to stay with Plusnet and have no landline but save a
few quid on rental, or (b) move to EE with a new broadband hub with a
socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not. Apart from junk calls we only get a real call every month or two and we barely
use the landline to make calls as mobiles are cheaper for nearly all
calls now.
Since there's still several months of the Plusnet contract still to run we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult. I wondered if anyone
here has any experience of this migration?
If we decide to keep our landline another problem will be how or whether
to connect up the extensions - one in a bedroom and one a study. I
think these were wired up in BT days to the back of the master socket.
I guess it would still be feasible to split these connection off from
the phone when it's plugged into the EE home hub - but I can't see any information anywhere on how many phones it will be capable of ringing.
We've had Plusnet broadband for several years with FTTC and a landline,
and found them generally satisfactory.-a But this week I, like many
others I expect, got an email saying that within a month we have to
choose either (a) to stay with Plusnet and have no landline but save a
few quid on rental, or (b) move to EE with a new broadband hub with a
socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.-a Apart from junk calls we only get a real call every month or two and we barely
use the landline to make calls as mobiles are cheaper for nearly all
calls now.
Since there's still several months of the Plusnet contract still to run we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our district.-a But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult.-a I wondered if anyone
here has any experience of this migration?
If we decide to keep our landline another problem will be how or whether
to connect up the extensions - one in a bedroom and one a study.-a I
think these were wired up in BT days to the back of the master socket. I guess it would still be feasible to split these connection off from the phone when it's plugged into the EE home hub - but I can't see any information anywhere on how many phones it will be capable of ringing.
Since there's still several months of the Plusnet contract still to run we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult. I wondered if anyone
here has any experience of this migration?
If we decide to keep our landline another problem will be how or whether
to connect up the extensions - one in a bedroom and one a study. I
think these were wired up in BT days to the back of the master socket.
I guess it would still be feasible to split these connection off from
the phone when it's plugged into the EE home hub - but I can't see any information anywhere on how many phones it will be capable of ringing.
within a month we have to choose either (a) to stay with Plusnet and
have no landline but save a few quid on rental, or (b) move to EE with a
new broadband hub with a socket for the phone
We've had Plusnet broadband for several years with FTTC and a landline,
and found them generally satisfactory.-a But this week I, like many
others I expect, got an email saying that within a month we have to
choose either (a) to stay with Plusnet and have no landline but save a
few quid on rental, or (b) move to EE with a new broadband hub with a
socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.-a Apart from junk calls we only get a real call every month or two and we barely
use the landline to make calls as mobiles are cheaper for nearly all
calls now.
Since there's still several months of the Plusnet contract still to run we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our district.-a But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult.-a I wondered if anyone
here has any experience of this migration?
If we decide to keep our landline another problem will be how or whether
to connect up the extensions - one in a bedroom and one a study.-a I
think these were wired up in BT days to the back of the master socket. I guess it would still be feasible to split these connection off from the phone when it's plugged into the EE home hub - but I can't see any information anywhere on how many phones it will be capable of ringing.
On 18/04/2026 16:52, Clive Page wrote:
We've had Plusnet broadband for several years with FTTC and aUp to a few months ago, I would a-have asked whther you have any Plusnet-related email addresses and/or webspace which you need to keep because these would would have been lost by moving to EE. But now that Plusnet's email and hosting services have been migrated to Greenby, it
landline, and found them generally satisfactory.-a But this week I,
like many others I expect, got an email saying that within a month we
have to choose either (a) to stay with Plusnet and have no landline
but save a few quid on rental, or (b) move to EE with a new broadband
hub with a socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.
Apart from junk calls we only get a real call every month or two and
we barely use the landline to make calls as mobiles are cheaper for
nearly all calls now.
Since there's still several months of the Plusnet contract still to
run we'll probably stay with Plusnet/EE until that expires and then
switch to a supplier of FTTP using City Fibre who recently fibred up
our district.-a But I've see a few reports saying that getting an
analogue phone to work with the EE hub can be difficult.-a I wondered
if anyone here has any experience of this migration?
If we decide to keep our landline another problem will be how or
whether to connect up the extensions - one in a bedroom and one a
study.-a I think these were wired up in BT days to the back of the
master socket. I guess it would still be feasible to split these
connection off from the phone when it's plugged into the EE home hub -
but I can't see any information anywhere on how many phones it will be
capable of ringing.
may not matter. I'm assuming that you don't need to be using a Plusnet connection in order to use Greenby's services - but I could be wrong.
I make very few calls via my landline but we still get incoming calls
and SWMBO prefers using it rather than a mobile - which makes no
economic sense - but who am I to argue!
I had expected to lose the copper landline a while ago, and signed up
for an A&A VoIP account and bought a Grandstream ATA. This is curently
not used but the plan is - when the time comes - to port my landline
number to A&A and then use Plusnet's internet-only service. I have
checked that A&A VoIP works ok, but still have some outstanding issues
with my trueCall call blocker when used on VoIP.
We've had Plusnet broadband for several years with FTTC and a landline,
and found them generally satisfactory.-a But this week I, like many
others I expect, got an email saying that within a month we have to
choose either (a) to stay with Plusnet and have no landline but save a
few quid on rental, or (b) move to EE with a new broadband hub with a
socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.-a Apart from junk calls we only get a real call every month or two and we barely
use the landline to make calls as mobiles are cheaper for nearly all
calls now.
Since there's still several months of the Plusnet contract still to run we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our district.-a But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult.-a I wondered if anyone
here has any experience of this migration?
If we decide to keep our landline another problem will be how or whether
to connect up the extensions - one in a bedroom and one a study.-a I
think these were wired up in BT days to the back of the master socket. I guess it would still be feasible to split these connection off from the phone when it's plugged into the EE home hub - but I can't see any information anywhere on how many phones it will be capable of ringing.
On 19/04/2026 19:00, Roger Mills wrote:
On 18/04/2026 16:52, Clive Page wrote:Thanks for all the suggestions/advice.-a I had also expected to lose the landline before now, but the timescale of the Plusnet migration is still
We've had Plusnet broadband for several years with FTTC and aUp to a few months ago, I would a-have asked whther you have any
landline, and found them generally satisfactory.-a But this week I,
like many others I expect, got an email saying that within a month we
have to choose either (a) to stay with Plusnet and have no landline
but save a few quid on rental, or (b) move to EE with a new broadband
hub with a socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.
Apart from junk calls we only get a real call every month or two and
we barely use the landline to make calls as mobiles are cheaper for
nearly all calls now.
Since there's still several months of the Plusnet contract still to
run we'll probably stay with Plusnet/EE until that expires and then
switch to a supplier of FTTP using City Fibre who recently fibred up
our district.-a But I've see a few reports saying that getting an
analogue phone to work with the EE hub can be difficult.-a I wondered
if anyone here has any experience of this migration?
If we decide to keep our landline another problem will be how or
whether to connect up the extensions - one in a bedroom and one a
study.-a I think these were wired up in BT days to the back of the
master socket. I guess it would still be feasible to split these
connection off from the phone when it's plugged into the EE home hub
- but I can't see any information anywhere on how many phones it will
be capable of ringing.
Plusnet-related email addresses and/or webspace which you need to keep
because these would would have been lost by moving to EE. But now that
Plusnet's email and hosting services have been migrated to Greenby, it
may not matter. I'm assuming that you don't need to be using a Plusnet
connection in order to use Greenby's services - but I could be wrong.
I make very few calls via my landline but we still get incoming calls
and SWMBO prefers using it rather than a mobile - which makes no
economic sense - but who am I to argue!
I had expected to lose the copper landline a while ago, and signed up
for an A&A VoIP account and bought a Grandstream ATA. This is curently
not used but the plan is - when the time comes - to port my landline
number to A&A and then use Plusnet's internet-only service. I have
checked that A&A VoIP works ok, but still have some outstanding issues
with my trueCall call blocker when used on VoIP.
not clear.-a We have one month to decide, then presumably Plusnet will
take some time to send us a new router for the migration to EE.
I had, like you, thought of getting an ATA such as the Grandstream ones recommended by A&A, but they seem to be remarkably expensive - as much
as equivalent to 2 years of rental for a VOIP number from A&A.
Another uncertain issue is whether we can leave Plusnet right away penalty-free on the grounds that their service is ceasing - the
conditions of the current Plusnet contract are remarkably impenetrable.
If not then I guess I'll carry on with Plusnet till the contract runs
out in about 6 months.
Before the changeover day you dial 65075 from your existing BT line to
get a PAC number. You give this PAC number (it is valid for 30 days) to
your VoIP provider and arrange when the move takes place.
It seems a bit strange to compare the cost of an ATA with A&A's number rental fee, seeing as the latter is pretty cheap!
I would have thought that if PN move the goalposts by withdrawing the landline before the end of your contract, they would be deemed to be breaking the contract - leaving you free to leave without penalty if you wish. Whatever happens I will stay with PN in the short term but -
despite the Greenby thing - I am busy migrating all my my email
addresses awayfrom PN (I now have my own domain) so that I am free to
leave if and when I wish.
On 18/04/2026 16:52, Clive Page wrote:
We've had Plusnet broadband for several years with FTTC and aI have had a similar problem but found that a 3 phone cordless system
landline, and found them generally satisfactory.-a But this week I,
like many others I expect, got an email saying that within a month we
have to choose either (a) to stay with Plusnet and have no landline
but save a few quid on rental, or (b) move to EE with a new broadband
hub with a socket for the phone at the same monthly cost as before.
We haven't quite decided whether we still need a landline or not.
Apart from junk calls we only get a real call every month or two and
we barely use the landline to make calls as mobiles are cheaper for
nearly all calls now.
Since there's still several months of the Plusnet contract still to
run we'll probably stay with Plusnet/EE until that expires and then
switch to a supplier of FTTP using City Fibre who recently fibred up
our district.-a But I've see a few reports saying that getting an
analogue phone to work with the EE hub can be difficult.-a I wondered
if anyone here has any experience of this migration?
If we decide to keep our landline another problem will be how or
whether to connect up the extensions - one in a bedroom and one a
study.-a I think these were wired up in BT days to the back of the
master socket. I guess it would still be feasible to split these
connection off from the phone when it's plugged into the EE home hub -
but I can't see any information anywhere on how many phones it will be
capable of ringing.
works with the base station plugged into the router does the job, the 2 remote handsets just need pugging into a nearby socket outlet.
On 20/04/2026 14:53, Roger Mills wrote:
It seems a bit strange to compare the cost of an ATA with A&A's number
rental fee, seeing as the latter is pretty cheap!
Well I suppose it does. But if we decide to keep the landline for say another two years using VOIP then the overall cost would be about -u45
for the A&A fee, and rather more than that for the ATA box (unless it
has a resale value after that, of course), depending on which one we get.
I would have thought that if PN move the goalposts by withdrawing the
landline before the end of your contract, they would be deemed to be
breaking the contract - leaving you free to leave without penalty if you
wish. Whatever happens I will stay with PN in the short term but -
despite the Greenby thing - I am busy migrating all my my email
addresses awayfrom PN (I now have my own domain) so that I am free to
leave if and when I wish.
You may well be right on this, and indeed I hope so. This afternoon I
have trawled through all the clauses in the Plusnet contract and am
still pretty unsure. Two of their conditions reference clause 18.9
which simply does not exist, so I suspect the whole convoluted clause structure of the contract has been written by AI while having a hallucination. :-)
Do you really need an ATA box? As you originally said, you are increasingly using your mobiles. Just use the A&A voicemail to email to catch the odd important inbound call on the landline.
I would have thought PNrCOs T&Cs to be irrelevant. They are breaking the contract by ceasing to provide part of your service.
Clive Page <usenet@page2.eu> wrote:
Since there's still several months of the Plusnet contract still to run
we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult. I wondered if anyone
here has any experience of this migration?
Rupert, an occasional poster here (or another uk.telecom* group), I think ended up in legal action against EE because their hub didn't work. Might be worth searching the history.
Clive Page <usenet@page2.eu> wrote:
Since there's still several months of the Plusnet contract still to run
we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult. I wondered if anyone
here has any experience of this migration?
Rupert, an occasional poster here (or another uk.telecom* group), I think ended up in legal action against EE because their hub didn't work. Might be worth searching the history.
On 18 Apr 2026 18:15:11 +0100 (BST), Theo wrote:
Clive Page <usenet@page2.eu> wrote:
Since there's still several months of the Plusnet contract still to run
we'll probably stay with Plusnet/EE until that expires and then switch
to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult. I wondered if anyone
here has any experience of this migration?
Rupert, an occasional poster here (or another uk.telecom* group), I think
ended up in legal action against EE because their hub didn't work. Might be >> worth searching the history.
I didn't go quite as far as legal action but got to the Ombudsman.
EE convinced him that they can't be expected to provide a reliable
voice service because it isn't realty their technology.
Symptoms: after a Hub reboot, Digital Voice (DV) worked but after a
period of time it would fail. This would manifest itself either with
outbound calls not working (less common) or inbound calls going
straight to voicemail or just silence. This happened as soon as 10
days or as long as three weeks. Of course the actual time wasn't
certain as I didn't check it every day.
I was not the only one, it seems, suffering from this.
So I now have an A&A VOIP number and a Grandstream ATA. Rather nicely,
I can use my GPO 746 with the Grandstream!
I have something similar going on as well with two things:
1.) Wi-Fi calling
Incoming calls go to voicemail without ringing. The notification/text
telling me so arrives quite some time later.
Outgoing calls also fail
Incoming texts are also delayed.
I can fix this by re-registering the phone (switch off Wi-Fi, wait a
bit and then switch it on again - mobile signal is poor around here so
Wi-Fi calling is needed)
2.) App and Hub Manager
Once it a while the EE app won't work.
At the same time going to 192.168.1.254 also doesn't work.
A hub reboot is needed. And, each time, A&A tell me the IP address has changed. So I guess there is a problem with the EE DHCP server. Or
rather something doesn't update other things once there is a new lease.
Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
On 18 Apr 2026 18:15:11 +0100 (BST), Theo wrote:
Clive Page <usenet@page2.eu> wrote:
Since there's still several months of the Plusnet contract still to run >>>> we'll probably stay with Plusnet/EE until that expires and then switch >>>> to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue
phone to work with the EE hub can be difficult. I wondered if anyone
here has any experience of this migration?
Rupert, an occasional poster here (or another uk.telecom* group), I think >>> ended up in legal action against EE because their hub didn't work. Might be
worth searching the history.
I didn't go quite as far as legal action but got to the Ombudsman.
EE convinced him that they can't be expected to provide a reliable
voice service because it isn't realty their technology.
Symptoms: after a Hub reboot, Digital Voice (DV) worked but after a
period of time it would fail. This would manifest itself either with
outbound calls not working (less common) or inbound calls going
straight to voicemail or just silence. This happened as soon as 10
days or as long as three weeks. Of course the actual time wasn't
certain as I didn't check it every day.
I was not the only one, it seems, suffering from this.
So I now have an A&A VOIP number and a Grandstream ATA. Rather nicely,
I can use my GPO 746 with the Grandstream!
I have something similar going on as well with two things:
1.) Wi-Fi calling
Incoming calls go to voicemail without ringing. The notification/text
telling me so arrives quite some time later.
Outgoing calls also fail
Incoming texts are also delayed.
I can fix this by re-registering the phone (switch off Wi-Fi, wait a
bit and then switch it on again - mobile signal is poor around here so
Wi-Fi calling is needed)
2.) App and Hub Manager
Once it a while the EE app won't work.
At the same time going to 192.168.1.254 also doesn't work.
A hub reboot is needed. And, each time, A&A tell me the IP address has
changed. So I guess there is a problem with the EE DHCP server. Or
rather something doesn't update other things once there is a new lease.
Are you saying EE keep giving you a different public IP address?
On 21 Apr 2026 11:58, Tweed wrote:
Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
On 18 Apr 2026 18:15:11 +0100 (BST), Theo wrote:
Clive Page <usenet@page2.eu> wrote:
Since there's still several months of the Plusnet contract still to run >>>>> we'll probably stay with Plusnet/EE until that expires and then switch >>>>> to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue >>>>> phone to work with the EE hub can be difficult. I wondered if anyone >>>>> here has any experience of this migration?
Rupert, an occasional poster here (or another uk.telecom* group), I think >>>> ended up in legal action against EE because their hub didn't work. Might be
worth searching the history.
I didn't go quite as far as legal action but got to the Ombudsman.
EE convinced him that they can't be expected to provide a reliable
voice service because it isn't realty their technology.
Symptoms: after a Hub reboot, Digital Voice (DV) worked but after a
period of time it would fail. This would manifest itself either with
outbound calls not working (less common) or inbound calls going
straight to voicemail or just silence. This happened as soon as 10
days or as long as three weeks. Of course the actual time wasn't
certain as I didn't check it every day.
I was not the only one, it seems, suffering from this.
So I now have an A&A VOIP number and a Grandstream ATA. Rather nicely,
I can use my GPO 746 with the Grandstream!
I have something similar going on as well with two things:
1.) Wi-Fi calling
Incoming calls go to voicemail without ringing. The notification/text
telling me so arrives quite some time later.
Outgoing calls also fail
Incoming texts are also delayed.
I can fix this by re-registering the phone (switch off Wi-Fi, wait a
bit and then switch it on again - mobile signal is poor around here so
Wi-Fi calling is needed)
2.) App and Hub Manager
Once it a while the EE app won't work.
At the same time going to 192.168.1.254 also doesn't work.
A hub reboot is needed. And, each time, A&A tell me the IP address has
changed. So I guess there is a problem with the EE DHCP server. Or
rather something doesn't update other things once there is a new lease.
Are you saying EE keep giving you a different public IP address?
Oh yes.
Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
On 21 Apr 2026 11:58, Tweed wrote:YourCOd think that EE being BT, and having been in the game from the early days, would have enough IPv4 addresses not to play those games. ItrCOs one of the advantages of the likes of A&A and IDNet that you get a static IPv4 address.
Rupert Moss-Eccardt <news@moss-eccardt.com> wrote:
On 18 Apr 2026 18:15:11 +0100 (BST), Theo wrote:
Clive Page <usenet@page2.eu> wrote:
Since there's still several months of the Plusnet contract still to run >>>>>> we'll probably stay with Plusnet/EE until that expires and then switch >>>>>> to a supplier of FTTP using City Fibre who recently fibred up our
district. But I've see a few reports saying that getting an analogue >>>>>> phone to work with the EE hub can be difficult. I wondered if anyone >>>>>> here has any experience of this migration?
Rupert, an occasional poster here (or another uk.telecom* group), I think >>>>> ended up in legal action against EE because their hub didn't work. Might be
worth searching the history.
I didn't go quite as far as legal action but got to the Ombudsman.
EE convinced him that they can't be expected to provide a reliable
voice service because it isn't realty their technology.
Symptoms: after a Hub reboot, Digital Voice (DV) worked but after a
period of time it would fail. This would manifest itself either with
outbound calls not working (less common) or inbound calls going
straight to voicemail or just silence. This happened as soon as 10
days or as long as three weeks. Of course the actual time wasn't
certain as I didn't check it every day.
I was not the only one, it seems, suffering from this.
So I now have an A&A VOIP number and a Grandstream ATA. Rather nicely, >>>> I can use my GPO 746 with the Grandstream!
I have something similar going on as well with two things:
1.) Wi-Fi calling
Incoming calls go to voicemail without ringing. The notification/text
telling me so arrives quite some time later.
Outgoing calls also fail
Incoming texts are also delayed.
I can fix this by re-registering the phone (switch off Wi-Fi, wait a
bit and then switch it on again - mobile signal is poor around here so >>>> Wi-Fi calling is needed)
2.) App and Hub Manager
Once it a while the EE app won't work.
At the same time going to 192.168.1.254 also doesn't work.
A hub reboot is needed. And, each time, A&A tell me the IP address has >>>> changed. So I guess there is a problem with the EE DHCP server. Or
rather something doesn't update other things once there is a new lease. >>>>
Are you saying EE keep giving you a different public IP address?
Oh yes.
Do EE support IPv6?
Another option is to just pair DECT handsets with your hub directly - the BT Hub can do that, I assume the EE hub is the same. Call quality should be better.
On 20/04/2026 13:29, Jack Harry Teesdale wrote:[snip]
I have had a similar problem but found that a 3 phone cordless system
works with the base station plugged into the router does the job, the
2 remote handsets just need pugging into a nearby socket outlet.
Thanks.-a That had occurred to me and would be a better solution, but of course it means even more capital investment, which for at most one or
two phone calls per month is hard to justify.
Just for amusement I can report this. In the post yesterday (yes a
Saturday postal delivery, what a miracle) we got a letter from Plusnet, confirming what the email said, i.e. we need to choose what to do to
replace our present landline.
This enclosed a coloured booklet extolling the EE phone system which is
the default successor. On p3 it says:
"From now on, include the area code when when dialling local numbers.
For example dial <0207> if you're dialling in the London area."
I don't think I want to entrust my VoiP service to a company which has
such a poor understanding of area codes.
On 2026/4/26 16:46:14, Clive Page wrote:It looks as if it was produced by EE but designed for those currently
[]
Just for amusement I can report this. In the post yesterday (yes a
Saturday postal delivery, what a miracle) we got a letter from Plusnet,
confirming what the email said, i.e. we need to choose what to do to
replace our present landline.
(Does it say "if you do nothing ..."?)
This enclosed a coloured booklet extolling the EE phone system which is
the default successor. On p3 it says:
Is it just the 'phones that would transfer to EE, the BB staying with PN
(if so, what does it suggest the standing change and per-minute would
be), or does it say both would go to EE?
Was the booklet produced by PN or EE?
"From now on, include the area code when when dialling local numbers.
For example dial <0207> if you're dialling in the London area."
I don't think I want to entrust my VoiP service to a company which has
such a poor understanding of area codes.
On 26/04/2026 19:35, J. P. Gilliver wrote:[]
Is it just the 'phones that would transfer to EE, the BB staying with PNIt looks as if it was produced by EE but designed for those currently
(if so, what does it suggest the standing change and per-minute would
be), or does it say both would go to EE?
Was the booklet produced by PN or EE?
"From now on, include the area code when when dialling local numbers.
For example dial <0207> if you're dialling in the London area."
I don't think I want to entrust my VoiP service to a company which has
such a poor understanding of area codes.
with Plusnet and being forced to migrate. Both phone and BB would
transfer to EE. It says "Pay the same as you do today with Plusnet" i.e.
no guarantee over future price increases.
I'm leaning towards giving up the home phone which will avoid being
forced to move to EE.
The billing practices were what drove me away from BT. They were like a
So as to stay with PN? Out of curiosity, why? They've closed news,
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
On Mon, 27 Apr 2026 10:57:31 +0100
"J. P. Gilliver" <G6JPG@255soft.uk> wrote:
The billing practices were what drove me away from BT. They were like a version of the Three Card Trick.
So as to stay with PN? Out of curiosity, why? They've closed news,
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
I moved to Zen, who kept the same price for years, in fact until I
changed to Fibre.
On 27/04/2026 11:01, Davey wrote:
On Mon, 27 Apr 2026 10:57:31 +0100
"J. P. Gilliver" <G6JPG@255soft.uk> wrote:
The billing practices were what drove me away from BT. They were like a
So as to stay with PN? Out of curiosity, why? They've closed news,
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
version of the Three Card Trick.
I moved to Zen, who kept the same price for years, in fact until I
changed to Fibre.
Plusnet's bills are just as intractable as BT's were in years gone by -
lots of charges and countervailing discounts which means only the
overall total makes any sense.
I'm also thinking of leaving Plusnet: my current contract lasts another
6 months but whether I stay with them for phoneless broadband or move to
EE it means taking out another contract for at least 12 months, and
probably 24 months to get a reasonable rate. So it isn't really a continuation of the same service.
They would charge rather a lot if the customer left early but they are effectively ending the contract early themselves by forcing me to take
out another one for a longer period. I think I deserve compensation for that but I doubt if I can get anything.
At present nearly all these broadband companies think they can get away
with a price increase of 10% or more every year, without any
justification at all. Which makes Zen seem good as their price is fixed throughout the contract - but their current offering would only last 18 months, and I'm not sure whether their price would then rise.
On 27/04/2026 11:01, Davey wrote:
On Mon, 27 Apr 2026 10:57:31 +0100
"J. P. Gilliver" <G6JPG@255soft.uk> wrote:
So as to stay with PN? Out of curiosity, why? They've closed news,The billing practices were what drove me away from BT. They were like a
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
version of the Three Card Trick.
I moved to Zen, who kept the same price for years, in fact until I
changed to Fibre.
Plusnet's bills are just as intractable as BT's were in years gone by -
lots of charges and countervailing discounts which means only the
overall total makes any sense.
I'm also thinking of leaving Plusnet: my current contract lasts another
6 months but whether I stay with them for phoneless broadband or move to
EE it means taking out another contract for at least 12 months, and
probably 24 months to get a reasonable rate.-a So it isn't really a continuation of the same service.
They would charge rather a lot if the customer left early but they are effectively ending the contract early themselves by forcing me to take
out another one for a longer period.-a I think I deserve compensation for that but I doubt if I can get anything.
At present nearly all these broadband companies think they can get away
with a price increase of 10% or more every year, without any
justification at all.-a Which makes Zen seem good as their price is fixed throughout the contract - but their current offering would only last 18 months, and I'm not sure whether their price would then rise.
On Mon 27/04/2026 17:08, Clive Page wrote:
On 27/04/2026 11:01, Davey wrote:Zen will keep the fixed price for existing customers, but any newcomer
On Mon, 27 Apr 2026 10:57:31 +0100
"J. P. Gilliver" <G6JPG@255soft.uk> wrote:
So as to stay with PN? Out of curiosity, why? They've closed news,The billing practices were what drove me away from BT. They were like a
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
version of the Three Card Trick.
I moved to Zen, who kept the same price for years, in fact until I
changed to Fibre.
Plusnet's bills are just as intractable as BT's were in years gone by
- lots of charges and countervailing discounts which means only the
overall total makes any sense.
I'm also thinking of leaving Plusnet: my current contract lasts
another 6 months but whether I stay with them for phoneless broadband
or move to EE it means taking out another contract for at least 12
months, and probably 24 months to get a reasonable rate.-a So it isn't
really a continuation of the same service.
They would charge rather a lot if the customer left early but they are
effectively ending the contract early themselves by forcing me to take
out another one for a longer period.-a I think I deserve compensation
for that but I doubt if I can get anything.
At present nearly all these broadband companies think they can get
away with a price increase of 10% or more every year, without any
justification at all.-a Which makes Zen seem good as their price is
fixed throughout the contract - but their current offering would only
last 18 months, and I'm not sure whether their price would then rise.
will get an annual price rise of (IMSMC) about -u3.50.
Been there, done that, etc etc.
On Mon 27/04/2026 19:52, Woody wrote:
On Mon 27/04/2026 17:08, Clive Page wrote:
On 27/04/2026 11:01, Davey wrote:Zen will keep the fixed price for existing customers, but any newcomer
On Mon, 27 Apr 2026 10:57:31 +0100
"J. P. Gilliver" <G6JPG@255soft.uk> wrote:
So as to stay with PN? Out of curiosity, why? They've closed news,The billing practices were what drove me away from BT. They were like a >>>> version of the Three Card Trick.
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
I moved to Zen, who kept the same price for years, in fact until I
changed to Fibre.
Plusnet's bills are just as intractable as BT's were in years gone by
- lots of charges and countervailing discounts which means only the
overall total makes any sense.
I'm also thinking of leaving Plusnet: my current contract lasts
another 6 months but whether I stay with them for phoneless broadband
or move to EE it means taking out another contract for at least 12
months, and probably 24 months to get a reasonable rate.-a So it isn't
really a continuation of the same service.
They would charge rather a lot if the customer left early but they
are effectively ending the contract early themselves by forcing me to
take out another one for a longer period.-a I think I deserve
compensation for that but I doubt if I can get anything.
At present nearly all these broadband companies think they can get
away with a price increase of 10% or more every year, without any
justification at all.-a Which makes Zen seem good as their price is
fixed throughout the contract - but their current offering would only
last 18 months, and I'm not sure whether their price would then rise.
will get an annual price rise of (IMSMC) about -u3.50.
Been there, done that, etc etc.
Correcting myself - I believe the above WAS the situation last time I checked but looking at the Zen offers in CityFibre it looks as though
Zen have reinstated their fixed-price-for-life pricing. I could be wrong
of course!
I have had a speed increase from 500Mbps to 900Mbps
So do Zen.Are you saying EE keep giving you a different public IP address?
Oh yes.YourCOd think that EE being BT, and having been in the game from the
early days, would have enough IPv4 addresses not to play those games.
ItrCOs one of the advantages of the likes of A&A and IDNet that you get
a static IPv4 address.
On Mon 27/04/2026 19:52, Woody wrote:
On Mon 27/04/2026 17:08, Clive Page wrote:
On 27/04/2026 11:01, Davey wrote:Zen will keep the fixed price for existing customers, but any newcomer
On Mon, 27 Apr 2026 10:57:31 +0100
"J. P. Gilliver" <G6JPG@255soft.uk> wrote:
So as to stay with PN? Out of curiosity, why? They've closed news,The billing practices were what drove me away from BT. They were like a >>>> version of the Three Card Trick.
outsourced email and (for those that had it) web, they're not doing
VoIP ... I too am staying with them for the moment, but I do keep
asking myself why. The actual product is fine (but then that's just
them reselling Openreach's product), but the customer service -
especially anything to do with billing - has plummeted.
I moved to Zen, who kept the same price for years, in fact until I
changed to Fibre.
Plusnet's bills are just as intractable as BT's were in years gone by
- lots of charges and countervailing discounts which means only the
overall total makes any sense.
I'm also thinking of leaving Plusnet: my current contract lasts
another 6 months but whether I stay with them for phoneless broadband
or move to EE it means taking out another contract for at least 12
months, and probably 24 months to get a reasonable rate.-a So it isn't
really a continuation of the same service.
They would charge rather a lot if the customer left early but they
are effectively ending the contract early themselves by forcing me to
take out another one for a longer period.-a I think I deserve
compensation for that but I doubt if I can get anything.
At present nearly all these broadband companies think they can get
away with a price increase of 10% or more every year, without any
justification at all.-a Which makes Zen seem good as their price is
fixed throughout the contract - but their current offering would only
last 18 months, and I'm not sure whether their price would then rise.
will get an annual price rise of (IMSMC) about -u3.50.
Been there, done that, etc etc.
Correcting myself - I believe the above WAS the situation last time I checked but looking at the Zen offers in CityFibre it looks as though
Zen have reinstated their fixed-price-for-life pricing. I could be wrong
of course!
David Wade wrote:
I have had a speed increase from 500Mbps to 900Mbps
Genuine question, did you find any use to that increase, or is it just
"on paper"?
On 28/04/2026 11:38, Andy Burns wrote:
David Wade wrote:
I have had a speed increase from 500Mbps to 900Mbps
Genuine question, did you find any use to that increase, or is it just
"on paper"?
I was more interested in the uplink speed increase from 70 to 100.
I manage a couple of web sites so upload large files from time to
time. I also VPN through my home setup so I can watch UK TV when I
am not in the UK. Both these actions are limited by the uplink
speed, so this speed increase is noticeable.
Dave
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