From Newsgroup: uk.telecom.broadband


So I've signed up with Voipfone for an account with a local phone number to
get familiar before migrating the landline.

I've downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

--- Synchronet 3.21b-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Chris wrote:

So I've signed up with Voipfone for an account with a local phone number to get familiar before migrating the landline.

I've downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

The app is for managing the account - things like call divert ...

You need an IP phone of some sort. Google for

IP phone on iPad

... where you will find out how to make your iPhone into an IP phone

Or see:

<https://www.phonesreview.co.uk/2013/05/08/make-your-ipad-voip-ready-in-minutes/>

Voipfone are very helpful. If you get stuck, do ring them ...

Beware that migrating the landline can break the phone service for a
week, except in very specific circumstances. If the landline supports
your broadband connection (i.e. ADSL or VDSL) then porting the landline
can break the broadband service. Ask here for more details if this
affects you.
--
Graham J
--- Synchronet 3.21b-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Graham J <nobody@nowhere.co.uk> writes:

Chris wrote:

So I've signed up with Voipfone for an account with a local phone
number to
get familiar before migrating the landline.
I've downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

The app is for managing the account - things like call divert ...

You need an IP phone of some sort. Google for

No, the app is for making and receiving calls. This is probably
something to do with the ipad notifications.
--- Synchronet 3.21b-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Richmond <dnomhcir@gmx.com> wrote:

Graham J <nobody@nowhere.co.uk> writes:

Chris wrote:

So I've signed up with Voipfone for an account with a local phone
number to
get familiar before migrating the landline.
I've downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

The app is for managing the account - things like call divert ...

You need an IP phone of some sort. Google for

No, the app is for making and receiving calls. This is probably
something to do with the ipad notifications.

Try making a call with the app and see if that direction works.

There are some issues on iOS with receiving calls when the device is asleep
- Apple's powersaving means the phone drops connections while it is
sleeping, and they expect it to be woken via a push message from Apple when there is an incoming call. As it's Voipfone's own app I expect they have
set up their server to handle this, but it's a reason why generic SIP apps
have problems on iOS, unless they provide their own server to generate the
push messages. You can test this by calling the number with the
Voipfone app running on the iPad's screen which is on - then there are no powersaving issues.

Theo
--- Synchronet 3.21b-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 2026/2/12 19:25:16, Graham J wrote:

Chris wrote:

So I've signed up with Voipfone for an account with a local phone number to >> get familiar before migrating the landline.

I've downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

The app is for managing the account - things like call divert ...

You need an IP phone of some sort. Google for

Not necessarily. You have at least three options:

1. an VoIP 'phone.
2. An ordinary 'phone, plugged into an adapter (ATA), plugged into your
router.
3. a software VoIP 'phone. Most (all AFAIK) have one freely downloadable
from their website; a common one I've seen has a name beginning with Z.
This is separate from any interface for _controlling_ your VoIP account
- though I thought those were just web-based.

(Option 2 can be complicated if your "router" has the ATA built in, _and
there is driver for it_; [some] PlusNet routers have the ATA hardware
but it is not usable.)

I suspect you _have_ downloaded VoIP app. (which makes your PC usable
muck like a Skype/Zoom/whatever call, though audio only) [my option 3],
but haven't configured it correctly. As others have said, try making an _outgoing_ call with it - does it look like something that can do that?

[]

Voipfone are very helpful. If you get stuck, do ring them ...

I certainly got that impression, when I put feelers out to them a while
back. (I haven't gone VoIP yet.)

Beware that migrating the landline can break the phone service for a
week, except in very specific circumstances. If the landline supports
your broadband connection (i.e. ADSL or VDSL) then porting the landline
can break the broadband service. Ask here for more details if this
affects you.

Useful to know, thanks. "Here" now includes the VoIP 'group, as I've
added it.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf
--- Synchronet 3.21b-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Theo <theom+news@chiark.greenend.org.uk> writes:

Richmond <dnomhcir@gmx.com> wrote:

Graham J <nobody@nowhere.co.uk> writes:

Chris wrote:

So I've signed up with Voipfone for an account with a local phone
number to get familiar before migrating the landline. I've
downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

The app is for managing the account - things like call divert ...

You need an IP phone of some sort. Google for

No, the app is for making and receiving calls. This is probably
something to do with the ipad notifications.

Try making a call with the app and see if that direction works.

There are some issues on iOS with receiving calls when the device is
asleep - Apple's powersaving means the phone drops connections while
it is sleeping, and they expect it to be woken via a push message from
Apple when there is an incoming call. As it's Voipfone's own app I
expect they have set up their server to handle this, but it's a reason
why generic SIP apps have problems on iOS, unless they provide their
own server to generate the push messages. You can test this by
calling the number with the Voipfone app running on the iPad's screen
which is on - then there are no powersaving issues.

Theo

Linphone has an option to send "keep alive" messages. It might be worth
trying that. I don't think there is such an option in 'Softphone' which
is Voipfone's app.
--- Synchronet 3.21b-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Theo <theom+news@chiark.greenend.org.uk> wrote:

Richmond <dnomhcir@gmx.com> wrote:

Graham J <nobody@nowhere.co.uk> writes:

Chris wrote:

So I've signed up with Voipfone for an account with a local phone
number to
get familiar before migrating the landline.
I've downloaded the voipfone app on my ipad and now what? I've tried
calling the number and it just sends me to voicemail.

The app is for managing the account - things like call divert ...

You need an IP phone of some sort. Google for

No, the app is for making and receiving calls. This is probably
something to do with the ipad notifications.

Try making a call with the app and see if that direction works.

Tells me I'm not authorised. Will contact Voipfone probably something I
need to do in my account, but the number of settings is pretty daunting for
a newbie.

There are some issues on iOS with receiving calls when the device is asleep
- Apple's powersaving means the phone drops connections while it is
sleeping, and they expect it to be woken via a push message from Apple when there is an incoming call. As it's Voipfone's own app I expect they have
set up their server to handle this, but it's a reason why generic SIP apps have problems on iOS, unless they provide their own server to generate the push messages. You can test this by calling the number with the
Voipfone app running on the iPad's screen which is on - then there are no powersaving issues.

Thanks.


--- Synchronet 3.21b-Linux NewsLink 1.2