From Newsgroup: uk.telecom.broadband

Various email clients (Thunderbird, Windows Live Mail, Samsung Mail app)
are experiencing intermittent periods when they cannot read Plusnet
email by POP or send by SMTP (either plain text or SSL). I get prompted
to enter my username/password, even though the saved ones are correct.

Is anyone else getting this symptom? I saw it briefly a couple of days
ago and today it's failed about 50% of the time I've tried a "Get message".

I've no idea whether my account had been migrated yet to Greenly or not:
I've had the messages saying that it was due to happen by sometime last
month, but no corresponding "welcome" message from Greenly. Neither
Plusnet's webmail nor Greenly's accepts username and password as being a
valid account, but does Greenly's webmail expect "username+mailbox"
notation for user name as Plusnet did?

I feel as if I'm in limbo. I'm not impressed with Plusnet and/or Greenly.
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From Newsgroup: uk.telecom.broadband

On 2026/2/11 21:54:54, NY wrote:

Various email clients (Thunderbird, Windows Live Mail, Samsung Mail app)
are experiencing intermittent periods when they cannot read Plusnet
email by POP or send by SMTP (either plain text or SSL). I get prompted
to enter my username/password, even though the saved ones are correct.

Is anyone else getting this symptom? I saw it briefly a couple of days
ago and today it's failed about 50% of the time I've tried a "Get message".

I've no idea whether my account had been migrated yet to Greenly or not: I've had the messages saying that it was due to happen by sometime last month, but no corresponding "welcome" message from Greenly. Neither Plusnet's webmail nor Greenly's accepts username and password as being a valid account, but does Greenly's webmail expect "username+mailbox"
notation for user name as Plusnet did?

I feel as if I'm in limbo. I'm not impressed with Plusnet and/or Greenly.

YANA by any means. Greenby had an outage for a large proportion of 24
hours starting (I think) sometime on the 11th. Touch wood, they've fixed
it now. Some said it was only those who had been migrated, others that
it was affecting remaining users too. Apparently it affected both
webmail and clients (POP and IMAP).

I agree - definitely not impressed with either company. If it keeps
going wrong (for me, it had been intermittent before the big outage),
it'll be another reason to consider leaving PN - or, putting it another
way, one fewer reason to stay, and those are diminishing anyway.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf
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From Newsgroup: uk.telecom.broadband

NY <me@privacy.net> wrote:

I've no idea whether my account had been migrated yet to Greenly or not: I've had the messages saying that it was due to happen by sometime last month, but no corresponding "welcome" message from Greenly. Neither Plusnet's webmail nor Greenly's accepts username and password as being a valid account, but does Greenly's webmail expect "username+mailbox"
notation for user name as Plusnet did?

I feel as if I'm in limbo. I'm not impressed with Plusnet and/or Greenly.

Many years ago I decided to have my email and ISP provided by different organisations; it makes changing ISP much more straightforward. I never had
to change my email provider but these days most seem to offer a migration service.

When the offer to migrate my (unused) PN email to the new supplier came through, I told PN I didnrCOt want to migrate, and it looks like that was a wise choice. I let my tiny web space go at the same time.

IME PN are OK for internet access, and thatrCOs what they are now
concentrating on by divesting other services.

Could you find an email provider that could capture your current incoming
email for you? They might also be able to migrate your email account, if
they can find it :-(
--
Spike
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From Newsgroup: uk.telecom.broadband

On 2026/2/13 9:35:45, Spike wrote:

NY <me@privacy.net> wrote:

I've no idea whether my account had been migrated yet to Greenly or not:
I've had the messages saying that it was due to happen by sometime last
month, but no corresponding "welcome" message from Greenly. Neither
Plusnet's webmail nor Greenly's accepts username and password as being a
valid account, but does Greenly's webmail expect "username+mailbox"
notation for user name as Plusnet did?

I feel as if I'm in limbo. I'm not impressed with Plusnet and/or Greenly.

Many years ago I decided to have my email and ISP provided by different organisations; it makes changing ISP much more straightforward. I never had to change my email provider but these days most seem to offer a migration service.

Yes, after being messed about by the ashes of Demon, I too got my own
domain, and a hosting arrangement - on the twin bases that the address
is mine not my ISP's (I made sure the domain is registered to _me_), and
should I ever fall out with either the ISP or the hosting company, I
could switch without losing the address.

There is still - and will always be - eggs-in-one-basket temporarily; if
I fall out with the ISP, there will be a - hopefully not _long_ - break
in all connection (in theory, I could still collect emails from a public
PC, e. g. at a public library); if I fall out with the hosting company,
I can set up with a new one, though anticipating some difficulty and
delay (and loss of some emails, though not the address) if the
falling-out is bad.

When the offer to migrate my (unused) PN email to the new supplier came through, I told PN I didnrCOt want to migrate, and it looks like that was a wise choice. I let my tiny web space go at the same time.

I take it you were mainly using some email address other than the
PlusNet one (e. g. a gmail one).

IME PN are OK for internet access, and thatrCOs what they are now concentrating on by divesting other services.

Yes, on the whole I've not had many problems with the basic connection,
which as you say they are doing their best to only supply that.

Could you find an email provider that could capture your current incoming email for you? They might also be able to migrate your email account, if
they can find it :-(

Depends if he's using a plusnet address; I doubt a third (or fourth, now Greenly are involved) party would be _able_ to handle that - it's like
the demon debacle, where the domain belongs to PlusNet/Greenly.

FWIW: for connectivity, I've stayed with PlusNet so far - I'm pretty
sure that where I am the connection is actually Openreach and PN are
just reselling, so I don't _think_ it'd make a _lot_ of difference, but
the service will have to get very bad - or expensive. For hosting, I was initially with tsoHost, who were fair; I switched to Krystal when
tsoHost dropped telephone support entirely, as (although most of my communication with both) I didn't fancy losing that altogether. The
transition, from what I remember, was fairly effortless (they even
copied over my website, manually I think - not important, it's mostly
many years old, though I do use a temp directory for the same purpose
many people use dropbox, imgur, and similar). Krystal I'd rate as fair
to good. (So far I don't think I've actually 'phoned them at all, just tickets.)
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

Well I wish you'd just tell me, rather than trying to engage my
enthusiasm, because I haven't got one.
(Marvin; first series, fit the fifth.)
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