From Newsgroup: uk.telecom.broadband

We lost the ability to browse web sites about 16:00 today via our
Plusnet FTTC connection. Their DNS servers 212.159.6.9 and 212.159.13.49
are not responding to pings, nor is the gateway address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand out OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1 (router)
when a PC does a DHCP request, normal service is resumed because the PC
now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it looks
as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our
Plusnet FTTC connection. Their DNS servers 212.159.6.9 and 212.159.13.49
are not responding to pings, nor is the gateway address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand out OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1 (router)
when a PC does a DHCP request, normal service is resumed because the PC
now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it looks
as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

PlusNet is (still) working here.
What does the fault-reporter bot say about your connection?
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 2026/1/5 16:42:10, BrightonRock wrote:

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our
Plusnet FTTC connection. Their DNS servers 212.159.6.9 and 212.159.13.49
are not responding to pings, nor is the gateway address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand out
OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1 (router)
when a PC does a DHCP request, normal service is resumed because the PC
now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it looks
as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

PlusNet is (still) working here.
What does the fault-reporter bot say about your connection?

FWIW I just tried an alpha URL that I hadn't before, and something came
up, so whatever DNS I'm using is working now. But things haven't been
good at PlusNet - incoming email was down for a bit earlier today,
though it's back now (touch wood). That may be part of the Greenby
outsourcing, but it doesn't bode well to me. Actually, I suppose DNS
being out would have made that unreachable too.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

As for cooking, what a bore that is. It's such a faff, thinking of what
to have, buying it and cooking it and clearing up, then all you do is
eat it - and have to start all over again next day.
Hunter Davies, RT 2017/2/4-10
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

"BrightonRock" <harrymandispose-news@yahoo.com> wrote in message news:10jgpl2$30onu$1@nntp.eternal-september.org...

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our Plusnet >> FTTC connection. Their DNS servers 212.159.6.9 and 212.159.13.49 are not
responding to pings, nor is the gateway address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand out
OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1 (router)
when a PC does a DHCP request, normal service is resumed because the PC
now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it looks
as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

PlusNet is (still) working here.
What does the fault-reporter bot say about your connection?

The one on Plusnet's website www.plus.net? I've not tried that because I've seen that downdetector.com is reporting a HUGE spike in problems since about 15:45 today so I imagine PN are aware of the problem.

I'm running with opendns.com's DNS server - finally managed to find the
hidden menu on my router which overrides the default DNS servers (PN's) on
the *WAN* connection so I can use my own. So I don't need to add this DNS at LAN (client PC level).

--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 05/01/2026 17:19, NY wrote:

"BrightonRock" <harrymandispose-news@yahoo.com> wrote in message news:10jgpl2$30onu$1@nntp.eternal-september.org...

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our
Plusnet FTTC connection. Their DNS servers 212.159.6.9 and
212.159.13.49 are not responding to pings, nor is the gateway address
172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand
out OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1
(router) when a PC does a DHCP request, normal service is resumed
because the PC now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it
looks as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

PlusNet is (still) working here.
What does the fault-reporter bot say about your connection?

The one on Plusnet's website www.plus.net? I've not tried that because
I've seen that downdetector.com is reporting a HUGE spike in problems
since about 15:45 today so I imagine PN are aware of the problem.

I'm running with opendns.com's DNS server - finally managed to find the hidden menu on my router which overrides the default DNS servers (PN's)
on the *WAN* connection so I can use my own. So I don't need to add this
DNS at LAN (client PC level).

Are you back now? I wouldn't assume that PlusNet do know about the
reports on Downdetector. Or rather that they really are aware of the
problem that is causing those reports. They may know, they may not.

The bot I was thinking of is the one triggered from your mobile phone
that reports a possible fault and starts line tests. But that may be irrelevant today. For future reference: text Help to 07800008121
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 05/01/2026 17:51, BrightonRock wrote:

On 05/01/2026 17:19, NY wrote:

"BrightonRock" <harrymandispose-news@yahoo.com> wrote in message
news:10jgpl2$30onu$1@nntp.eternal-september.org...

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our
Plusnet FTTC connection. Their DNS servers 212.159.6.9 and
212.159.13.49 are not responding to pings, nor is the gateway
address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand
out OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1
(router) when a PC does a DHCP request, normal service is resumed
because the PC now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it
looks as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

PlusNet is (still) working here.

Are you back now? I wouldn't assume that PlusNet do know about the
reports on Downdetector. Or rather that they really are aware of the
problem that is causing those reports. They may know, they may not.

Yes. I'm not sure how long it took PN to fix their DNS servers, because
I changed to use opendns.com as soon as I diagnosed the fault and didn't change back until about half an hour ago.

I wonder whether PN's DNS servers not being pingable may be a red
herring: even now I can browse to websites without using opendns, their
DNS servers don't respond to pings. Maybe they never did... I've now configured my router with static DNS servers: one of PN's and also
opendns, to prevent a failure of PN's server knocking out my connection.

The bot I was thinking of is the one triggered from your mobile phone
that reports a possible fault and starts line tests. But that may be irrelevant today. For future reference: text Help to 07800008121

I didn't know about that. Does it work even for a phone that uses a
mobile connection (eg Vodafone) for its voice and text but wifi and xDSL
for its internet connection?
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our
Plusnet FTTC connection. Their DNS servers 212.159.6.9 and 212.159.13.49
are not responding to pings, nor is the gateway address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand out OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1 (router)
when a PC does a DHCP request, normal service is resumed because the PC
now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it looks
as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

I've not had any problems browsing, but I think I'm not using PN's
default DNS servers anyway.

BUT (not directly related, I know) logging on to my ex-PN - now Greenby
- email accounts has been dire for the last couple of days, with lots of timeouts and failures to connect. Anyone else suffering with that?

The emails are still getting to Greenby's server but I can't fetch them. However, I have been able to set up forwarders to forward my emails to
non-PN accounts so I can still get them - but I shouldn't need to do that!
--
Cheers,
Roger
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

NY <me@privacy.invalid> wrote:

"BrightonRock" <harrymandispose-news@yahoo.com> wrote in message news:10jgpl2$30onu$1@nntp.eternal-september.org...

On 05/01/2026 16:30, NY wrote:

We lost the ability to browse web sites about 16:00 today via our Plusnet >>> FTTC connection. Their DNS servers 212.159.6.9 and 212.159.13.49 are not >>> responding to pings, nor is the gateway address 172.16.13.210.

I can still ping sites by IP address, and if I set my router to hand out >>> OpenDNS's DNS server (207.67.222.222) as well as 192.168.1.1 (router)
when a PC does a DHCP request, normal service is resumed because the PC >>> now has a way of looking up address-to-IP.

I was hoping I could set the OpenDNS address at WAN level, but it looks >>> as if my router needs it to be per-PC (via DHCP).

I've tried all the normal things such as rebooting router and PCs.

PlusNet is (still) working here.
What does the fault-reporter bot say about your connection?

The one on Plusnet's website www.plus.net? I've not tried that because I've seen that downdetector.com is reporting a HUGE spike in problems since about 15:45 today so I imagine PN are aware of the problem.

I'm running with opendns.com's DNS server - finally managed to find the hidden menu on my router which overrides the default DNS servers (PN's) on the *WAN* connection so I can use my own. So I don't need to add this DNS at LAN (client PC level).

As you say Downdetector is getting a lot of reports: https://downdetector.co.uk/status/plusnet/

It's not just you :)

--- Synchronet 3.21a-Linux NewsLink 1.2