From Newsgroup: uk.telecom.broadband

I recently wanted to catch up with my year's electrical
consumption spreadsheet, so I went on to OVO's website and logged in to
my account. I could see the links for each of the year's monthly
reports, and I could open the ones that I wanted to download, but every download attempt resulted in a failure, with a message saying
something about Auth02 not being updated.
I tried Chat, with the usual result of the 'bot not understanding my
question, but it did connect me with a human, who understood with ease.
The condensed version of the ensuing conversation was that the website
was being serviced, but he could provide me with the data I wanted in an
e-mail message, which he did. That was fine.
A couple of days later, I tried again for a few more reports, and the
same thing happened. But I was able to open up each report directly,
shrink it to a sensible size, and Screen print it. In fact, the data
was now on one sheet of paper, as opposed to the two that the
downloaded version always gave me. So I could still not download the
data, but I could view it and copy it, and it was presented better.
After all, a win!
--
Davey.

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From Newsgroup: uk.telecom.broadband

Davey wrote:

I could see the links for each of the year's monthly
reports, and I could open the ones that I wanted to download, but every download attempt resulted in a failure, with a message saying
something about Auth02 not being updated.

clean all cookies/site date/history for all ovo domains, restart
browser, if it still fails try incognito mode, if that works there's
something else you need to delete ... maybe try a different browser?

--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On Tue, 30 Dec 2025 15:10:34 +0000
Andy Burns <usenet@andyburns.uk> wrote:

Davey wrote:

I could see the links for each of the year's monthly
reports, and I could open the ones that I wanted to download, but
every download attempt resulted in a failure, with a message saying something about Auth02 not being updated.

clean all cookies/site date/history for all ovo domains, restart
browser, if it still fails try incognito mode, if that works there's something else you need to delete ... maybe try a different browser?

Well, I'll try that, but the human at OVO offered unprompted that it was
due to the site maintenance taking place at the time.

I did Clean Recent History, but it did not change anything.

For me personally, the resulting 'download' that I did get was more use
than the unavailable one, so I won't spend much time on it.

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