Most emails to me get through eventually, other than when Greenby trip
over the cable again (in which case none get through for a few hours
until someone plugs it back in again).
However, increasingly, the sort containing a code or similar just don't:
the sort where you're doing something on a website, and they say "we've
send an email containing the code to <the email address you've just told them, or had told them before - anyway, it's the correct one>".
In the past, they've arrived eventually, though taking a few minutes,
which I put down to my unusual forwarding arrangements; but lately, I've
had some which just never arrive. Any suggestions why such emails might behave - or be treated - differently?
In the last few days I've had this from: Scottish Widows, Prudential,
and two of the car insurance comparison sites. (Fortunately, those two accepted login by password.) The one from Scottish Widows was an email
saying there was a secure message at <link>; when I did [it wasn't spam/phishing], the link went to something to do with Outlook or
something like that, which said it had sent an email containing a code I
had to type in. Which never arrived.
(Thunderbird 'group added as I use Thunderbird, but I can't think why it should be TB at fault. But then I can't see what the fault could be at all.)
The normal emails I _do_ receive include ones from a mailing list (a groups.io one), if that's of any relevance.
On Mon, 9/28/2026 7:13 PM, J. P. Gilliver wrote:
Most emails to me get through eventually, other than when Greenby trip
over the cable again (in which case none get through for a few hours
until someone plugs it back in again).
However, increasingly, the sort containing a code or similar just don't:
the sort where you're doing something on a website, and they say "we've
send an email containing the code to <the email address you've just told
them, or had told them before - anyway, it's the correct one>".
In the past, they've arrived eventually, though taking a few minutes,
which I put down to my unusual forwarding arrangements; but lately, I've
had some which just never arrive. Any suggestions why such emails might
behave - or be treated - differently?
In the last few days I've had this from: Scottish Widows, Prudential,
and two of the car insurance comparison sites. (Fortunately, those two
accepted login by password.) The one from Scottish Widows was an email
saying there was a secure message at <link>; when I did [it wasn't
spam/phishing], the link went to something to do with Outlook or
something like that, which said it had sent an email containing a code I
had to type in. Which never arrived.
(Thunderbird 'group added as I use Thunderbird, but I can't think why it
should be TB at fault. But then I can't see what the fault could be at all.) >>
The normal emails I _do_ receive include ones from a mailing list (a
groups.io one), if that's of any relevance.
The message was not addressed properly (from their end) and bounced.
The message ended up in a spam folder, somewhere in your delivery chain.
Paul
Most emails to me get through eventually, other than when Greenby trip
over the cable again (in which case none get through for a few hours
until someone plugs it back in again).
However, increasingly, the sort containing a code or similar just don't:
the sort where you're doing something on a website, and they say "we've
send an email containing the code to <the email address you've just told them, or had told them before - anyway, it's the correct one>".
In the past, they've arrived eventually, though taking a few minutes,
which I put down to my unusual forwarding arrangements; but lately, I've
had some which just never arrive. Any suggestions why such emails might behave - or be treated - differently?
In the last few days I've had this from: Scottish Widows, Prudential,
and two of the car insurance comparison sites. (Fortunately, those two accepted login by password.) The one from Scottish Widows was an email
saying there was a secure message at <link>; when I did [it wasn't spam/phishing], the link went to something to do with Outlook or
something like that, which said it had sent an email containing a code I
had to type in. Which never arrived.
(Thunderbird 'group added as I use Thunderbird, but I can't think why it should be TB at fault. But then I can't see what the fault could be at all.)
The normal emails I _do_ receive include ones from a mailing list (a groups.io one), if that's of any relevance.
On 2026/9/29 0:26:8, Paul wrote:
On Mon, 9/28/2026 7:13 PM, J. P. Gilliver wrote:
The message was not addressed properly (from their end) and bounced.
The message ended up in a spam folder, somewhere in your delivery chain.
Paul
(No spam folder here [Thunderbird and POP].) Is this common then? Is
there anything I can do about it? (experience with telling companies
there's a fault at their end is not encouraging.)
On 2026/9/29 0:26:8, Paul wrote:
On Mon, 9/28/2026 7:13 PM, J. P. Gilliver wrote:
Most emails to me get through eventually, other than when Greenby trip
over the cable again (in which case none get through for a few hours
until someone plugs it back in again).
However, increasingly, the sort containing a code or similar just don't: >>> the sort where you're doing something on a website, and they say "we've
send an email containing the code to <the email address you've just told >>> them, or had told them before - anyway, it's the correct one>".
In the past, they've arrived eventually, though taking a few minutes,
which I put down to my unusual forwarding arrangements; but lately, I've >>> had some which just never arrive. Any suggestions why such emails might
behave - or be treated - differently?
In the last few days I've had this from: Scottish Widows, Prudential,
and two of the car insurance comparison sites. (Fortunately, those two
accepted login by password.) The one from Scottish Widows was an email
saying there was a secure message at <link>; when I did [it wasn't
spam/phishing], the link went to something to do with Outlook or
something like that, which said it had sent an email containing a code I >>> had to type in. Which never arrived.
(No spam folder here [Thunderbird and POP].) Is this common then? Is
there anything I can do about it? (experience with telling companies
there's a fault at their end is not encouraging.)
(No spam folder here [Thunderbird and POP].) Is this common then? Is
there anything I can do about it? (experience with telling companies
there's a fault at their end is not encouraging.)
Then access via webmail to make certain they don't have a spam folder. > You may also have a local only spam folder created by TB, via its own
filtering.
Check with mail that was delayed where it was delayed, by looking at the received headers inside.
On 29/09/2026 01:48, J. P. Gilliver wrote:[]
On 2026/9/29 0:26:8, Paul wrote:
On Mon, 9/28/2026 7:13 PM, J. P. Gilliver wrote:
In the past, they've arrived eventually, though taking a few minutes,
which I put down to my unusual forwarding arrangements; but lately, I've >>>> had some which just never arrive. Any suggestions why such emails might >>>> behave - or be treated - differently?
They might not be, it is just that those are the ones you notice taking time to get through to the POP delivery. Not unique to Greenby.
(No spam folder here [Thunderbird and POP].) Is this common then? Is
there anything I can do about it? (experience with telling companies
there's a fault at their end is not encouraging.)
You don't have one, but Greenby do. Their system may not send 'spam'
emails via POP, nor a notification that they have hidden something.
You will have to use their web access, or switch to the more modern, popular, IMAP mechanism to sync your mail across one device.
Most emails to me get through eventually, other than when Greenby trip
over the cable again
However, increasingly, the sort containing a code or similar just don't:
the sort where you're doing something on a website, and they say "we've
send an email containing the code to <the email address you've just told them, or had told them before - anyway, it's the correct one>".
In the past, they've arrived eventually, though taking a few minutes,
which I put down to my unusual forwarding arrangements; but lately, I've
had some which just never arrive. Any suggestions why such emails might behave - or be treated - differently?
and two of the car insurance comparison sites. (Fortunately, those two accepted login by password.) The one from Scottish Widows was an email
saying there was a secure message at <link>; when I did [it wasn't spam/phishing], the link went to something to do with Outlook or
something like that, which said it had sent an email containing a code I
had to type in. Which never arrived.
(Thunderbird 'group added as I use Thunderbird, but I can't think why it should be TB at fault. But then I can't see what the fault could be at all.)
The normal emails I _do_ receive include ones from a mailing list (a groups.io one), if that's of any relevance.
saying there was a secure message at <link>; when I did [it wasn't spam/phishing], the link went to something to do with Outlook or
something like that, which said it had sent an email containing a code I
had to type in. Which never arrived.
I dislike those, severn trent used to use email addr + password, now
they send a one-time link every time, I find that a pain. eBay is even worse, I have to solve a captcha, then give my password, them it sends
me a one time PIN, then begs me to accept a passcode (the shine has gone
off those to me) then because #i clear all cookies it sends me an enail warning that a new device is using my account
look at the timestamps in the chain of Received: headers in the ones[]
that *do* arrive, see where the delays happen? e.g. withi greenby, or between the various providers involved in your forwarding.
Most emails to me get through eventually, other than when Greenby trip
over the cable again (in which case none get through for a few hours
until someone plugs it back in again).
(No spam folder here [Thunderbird and POP].) Is this common then?They messed about with TB "renaming" Junk and Spam folders a while ago,
"J. P. Gilliver" wrote:
(No spam folder here [Thunderbird and POP].) Is this common then?They messed about with TB "renaming" Junk and Spam folders a while ago, wonder if you're seeing a side-effect of that?
On 2026/9/29 14:0:57, Andy Burns wrote:
"J. P. Gilliver" wrote:
(No spam folder here [Thunderbird and POP].) Is this common then?They messed about with TB "renaming" Junk and Spam folders a while ago, wonder if you're seeing a side-effect of that?
No, it turned out that PlusNet -> Greenby had set up a spam folder - set
to maximum aggression - in their webmail system, so that emails they saw
as spam were shifted there, without POP having any _chance_ of seeing
them (and subsequently moving emails to its own spam/junk folder[s]).
I've now worked through the 98 emails that had been hidden from me.
About 3 to 6 (I didn't count) were "genuine"-ish unwanted - about three phishing attempts, and three just unwanted junk mail (though these days
they tend to pretend to be e. g. pushing subsidies rather than just
selling their double glazing). OK, a lot of the rest were what might be called soft spam - things like newsletters, and similar, but from things
I am signed up to or a customer for. Others, like energy statements, definitely were _not_ spam - and I've lost two of those, presumably
because Greenby deleted them after a month. (Which make me wonder what
else I've lost.)
I regard any mail provider who treats mail as spam/junk without
telling me as pretty useless. My current E-Mail service delivers
**everything** to the appropriate mailbox, it's only if **I** add
filters that E-mails will be not be delivered. Compared with the
amount of valid E-Mails I receive spam/junk is pretty minimal.
In addition to the above my provider has a 'catchall' mailbox where everything that isn't addressed to a specified mailbox will be delivered. This allows me to apply my own filters to catch typos and bad guesses at
my E-Mail address - e.g. I can catch E-Mails to chriss@my.address.uk or
to chris.green@my.address.uk.
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