From Newsgroup: uk.telecom.broadband


When I renewed my broadband contract with Plusnet recently I lost my
landline.

I logged on to Nationwide earlier to check something and decided to update
my details. Like hell, if you don' put a home 'phone number in you can't
save anything. In the end I put my mobile number in the box, it accepted
it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the
21st century.
--
Jeff Gaines Dorset UK
All those who believe in psychokinesis raise my hand.
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

"Jeff Gaines" <jgnewsid@outlook.com> writes:

When I renewed my broadband contract with Plusnet recently I lost my landline.

Why? Was it an accident or did you choose not to have one?
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Richmond wrote:

Jeff Gaines writes:

When I renewed my broadband contract with Plusnet recently I lost my
landline.

Why? Was it an accident or did you choose not to have one?

With plusnet, you can no longer choose to have a landline, though you
can choose to port the previous number to a voip provider ...


--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Jeff Gaines <jgnewsid@outlook.com> wrote:

When I renewed my broadband contract with Plusnet recently I lost my landline.

I logged on to Nationwide earlier to check something and decided to update my details. Like hell, if you don' put a home 'phone number in you can't save anything. In the end I put my mobile number in the box, it accepted
it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the 21st century.

Yup. It still annoys me that so many still insist on using SMS rather than
an industry standard TOTP authenticator.

--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 17/08/2026 16:56, Andy Burns wrote:

Richmond wrote:

Jeff Gaines writes:

When I renewed my broadband contract with Plusnet recently I lost my
landline.

Why? Was it an accident or did you choose not to have one?

With plusnet, you can no longer choose to have a landline, though you
can choose to port the previous number to a voip provider ...

Plusnet migrate any customers who want a landline to EE, both for
digital phone service and internet service.
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Jeff Gaines <jgnewsid@outlook.com> wrote:

When I renewed my broadband contract with Plusnet recently I lost my landline.

I logged on to Nationwide earlier to check something and decided to update my details. Like hell, if you don' put a home 'phone number in you can't save anything. In the end I put my mobile number in the box, it accepted
it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the 21st century.

No land line and bank with Nationwide and no problem here.

Tim
--
Please don't feed the trolls
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 2026/8/17 16:23:30, Jeff Gaines wrote:

When I renewed my broadband contract with Plusnet recently I lost my landline.

(I must have just got in before they implemented that.)>

I logged on to Nationwide earlier to check something and decided to update my details. Like hell, if you don' put a home 'phone number in you can't save anything. In the end I put my mobile number in the box, it accepted
it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the 21st century.

I've come across the opposite problem: organisations that refuse to work without a mobile number. I've tried entering the landline number, but
some of them won't have that. I think that has even included some
government sites.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

... a series about a grumpy old man who lives in a phone box is
unlikely to have been commissioned these days. 798 episodes later ...
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 17/08/2026 in message <715897225.808685910.197046.timdownieuk-yahoo.co.youkay@news.individual.net> Tim+ wrote:

Jeff Gaines <jgnewsid@outlook.com> wrote:

When I renewed my broadband contract with Plusnet recently I lost my >>landline.

I logged on to Nationwide earlier to check something and decided to update >>my details. Like hell, if you don' put a home 'phone number in you can't >>save anything. In the end I put my mobile number in the box, it accepted
it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the >>21st century.

No land line and bank with Nationwide and no problem here.

Tim

I don't have a banking problem, I am just unable to leave the home 'phone number box blank.
--
Jeff Gaines Dorset UK
Captcha is thinking of stopping the use of pictures with traffic lights as cyclists don't know what they are.
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 17/08/2026 21:50, J. P. Gilliver wrote:

my details. Like hell, if you don' put a home 'phone number in you can't
save anything. In the end I put my mobile number in the box, it accepted
it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the
21st century.

I've come across the opposite problem: organisations that refuse to work without a mobile number. I've tried entering the landline number, but
some of them won't have that. I think that has even included some
government sites.

They seem obsessed with mobile phones. If you give them both numbers
and tell them to call on the landline, they often still only store the
mobile number and call you on that.

The only way is to not give them the mobile number.






--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Jeff Gaines <jgnewsid@outlook.com> wrote:

On 17/08/2026 in message <715897225.808685910.197046.timdownieuk-yahoo.co.youkay@news.individual.net> Tim+ wrote:

Jeff Gaines <jgnewsid@outlook.com> wrote:

When I renewed my broadband contract with Plusnet recently I lost my
landline.

I logged on to Nationwide earlier to check something and decided to update >>> my details. Like hell, if you don' put a home 'phone number in you can't >>> save anything. In the end I put my mobile number in the box, it accepted >>> it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the >>> 21st century.

No land line and bank with Nationwide and no problem here.

Tim

I don't have a banking problem, I am just unable to leave the home 'phone number box blank.

Ah, gotcha.

I just went into my app and put my mobile number in for my home and work number. You canrCOt leave the fields blank.

Tim
--
Please don't feed the trolls
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 18/08/2026 in message <156893569.808738056.583123.timdownieuk-yahoo.co.youkay@news.individual.net> Tim+ wrote:

Jeff Gaines <jgnewsid@outlook.com> wrote:

On 17/08/2026 in message >><715897225.808685910.197046.timdownieuk-yahoo.co.youkay@news.individual.net> >>Tim+ wrote:

Jeff Gaines <jgnewsid@outlook.com> wrote:

When I renewed my broadband contract with Plusnet recently I lost my >>>>landline.

I logged on to Nationwide earlier to check something and decided to >>>>update
my details. Like hell, if you don' put a home 'phone number in you can't >>>>save anything. In the end I put my mobile number in the box, it accepted >>>>it but I see it has now reverted to my disconnected umber.

Looks as if there are still organisations that need to catch up with the >>>>21st century.

No land line and bank with Nationwide and no problem here.

Tim

I don't have a banking problem, I am just unable to leave the home 'phone >>number box blank.

Ah, gotcha.

I just went into my app and put my mobile number in for my home and work >number. You canrCOt leave the fields blank.

Tim

Just think, somebody got paid for designing that!
--
Jeff Gaines Dorset UK
The facts, although interesting, are irrelevant
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Tim+ wrote:

Jeff Gaines wrote:

I don't have a banking problem, I am just unable to leave the home 'phone
number box blank.

Ah, gotcha.
I just went into my app and put my mobile number in for my home and work number. You canrCOt leave the fields blank.

If an organisation insists on me entering a phone number, I give them
their own ...

--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 17 Aug 2026 20:57:44 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:

No land line and bank with Nationwide and no problem here.

Tim

I don't have a banking problem, I am just unable to leave the home 'phone >number box blank.

Now that my landine number is permanently diverted to voice mail I
thought I'd delete it from my Santander account, in favour of the
mobile number, but I couldn't, and neither could I put the mobile
number in the landline field. I think it's a question of organisations
not keeping up with what their customers actually do, or want to do.
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 18/08/2026 16:01, Peter Johnson wrote:

On 17 Aug 2026 20:57:44 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:

No land line and bank with Nationwide and no problem here.

Tim

I don't have a banking problem, I am just unable to leave the home 'phone
number box blank.

Now that my landine number is permanently diverted to voice mail I
thought I'd delete it from my Santander account, in favour of the
mobile number, but I couldn't, and neither could I put the mobile
number in the landline field. I think it's a question of organisations
not keeping up with what their customers actually do, or want to do.

It may be more security. Your mobile is sometimes used to receive SMS
security messages. I just checked my Santander details and I don't
appear to have a landline number just my mobile so its certainly possible.


Dave




--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On Tue, 18 Aug 2026 11:25:31 +0100
Andy Burns <usenet@andyburns.uk> wrote:

Tim+ wrote:

Jeff Gaines wrote:

I don't have a banking problem, I am just unable to leave the home
'phone number box blank.

Ah, gotcha.
I just went into my app and put my mobile number in for my home and
work number. You canrCOt leave the fields blank.

If an organisation insists on me entering a phone number, I give them
their own ...

If you can find it anywhere.
--
Davey.
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

Peter Johnson <peter@parksidewood.nospam> writes:

On 17 Aug 2026 20:57:44 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:

No land line and bank with Nationwide and no problem here.

Tim

I don't have a banking problem, I am just unable to leave the home
'phone number box blank.

Now that my landine number is permanently diverted to voice mail I
thought I'd delete it from my Santander account, in favour of the
mobile number, but I couldn't, and neither could I put the mobile
number in the landline field. I think it's a question of organisations
not keeping up with what their customers actually do, or want to do.

What happens if you put +44- in front? maybe that will confuse it. What happens if you give it a free 056 number from voipfone? probably it will
reject it.
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 2026/8/18 7:48:55, JMB99 wrote:

On 17/08/2026 21:50, J. P. Gilliver wrote:

[]

I've come across the opposite problem: organisations that refuse to work
without a mobile number. I've tried entering the landline number, but
some of them won't have that. I think that has even included some
government sites.

They seem obsessed with mobile phones. If you give them both numbers
and tell them to call on the landline, they often still only store the mobile number and call you on that.

The only way is to not give them the mobile number.

They're not just obsessed with mobile 'phones, but smartphones: trivial example, neither Asda nor Lidl will issue a "loyalty card", only an
"app". I think in some places you can't park without an app, either.>




--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

You should always go to other people's funerals - otherwise, they won't
come to yours. - Yogi Berra
--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.telecom.broadband

On 18/08/2026 16:01, Peter Johnson wrote:

Now that my landine number is permanently diverted to voice mail I
thought I'd delete it from my Santander account, in favour of the
mobile number, but I couldn't, and neither could I put the mobile
number in the landline field. I think it's a question of organisations
not keeping up with what their customers actually do, or want to do.

My opinion of Santander isn't printable, after they made it extremely difficult for me to withdraw money from my savings account into my bank account as part of the funding for a new house. With 6 weeks' notice,
they still hadn't done it by the completion day so I had to borrow money
from my parents.

They wanted proof of my bank account so I sent them a voided cheque (a
blank cheque with VOID written across it, which is the industry-standard
way of doing it). Not for them. After getting "your proof has been
rejected" (with no explanation) twice, I discovered that they wanted a
paying in slip (same account number and sort code), and it would take
too long to order a book of slips from my bank, so I had to drive for an
hour to the nearest town that had a branch of my bank (and
coincidentally a Santander next door), and got a statement of my account
on a NatWest headed letter. The branch couldn't accept it until I got
the Natwest woman went next door to "authorise" it. All that was done -
it took about half an hour. "Fine, we've verified your ID and your bank account" but that still didn't unlock my money.

I got -u200 compensation from them for the delay. The customer service
guy at Santander was really good and said that he was horrified and embarrassed at how inefficient and unhelpful the "back office" team
were. It seems that even their complaints department cannot tell when
back office receive a letter (eg my voided cheque or paying in slip) -
nothing is logged on their system until it clears the backlog of
scanning paper to image file which was taking 10 working days.

I took out the account when it was Abbey National. I've now closed it.
They excelled themselves in their unhelpfulness.
--- Synchronet 3.22a-Linux NewsLink 1.2