Not sure if this is the best place to ask but I will try.
I have a new Tp-Link DR3650V-4G Omada 4G+ Cat6 Ax3000 Wi-Fi 6 Gigabit Desktop Dsl Gateway 4G+ to give it its full name and it has a Three data
SIM in it which gives me download speeds of up to 50 Mb/s. I have seen
that speed once, it usually hovers between 34 Mb/s and 44 Mb/s compare
to the 10 Mb/s my FTTC-a ADSL gives me.
I am trying it since there is no hope of FTTP or higher speeds from FTTC here.
It has been very good but I do notice that streaming ITVX I get some buffering and I have had an error dialog pop up on my streaming box. The error box did say once it was a problem at their end and try again
later, sometime the whole program works fine but not the adverts. When
this happened I switched to BBC iTunes (is that the right name?) and it
was perfectly smooth, no problems.
I just wondered if people here had streaming problems with ITVX? I don't want to jump from poor FTTC to bad mobile Internet.
On 14/06/2026 22:00, Jeff Gaines wrote:
Not sure if this is the best place to ask but I will try.
I have a new Tp-Link DR3650V-4G Omada 4G+ Cat6 Ax3000 Wi-Fi 6 Gigabit
Desktop Dsl Gateway 4G+ to give it its full name and it has a Three data
SIM in it which gives me download speeds of up to 50 Mb/s. I have seen
that speed once, it usually hovers between 34 Mb/s and 44 Mb/s compare
to the 10 Mb/s my FTTC-a ADSL gives me.
I am trying it since there is no hope of FTTP or higher speeds from FTTC
here.
It has been very good but I do notice that streaming ITVX I get some
buffering and I have had an error dialog pop up on my streaming box. The
error box did say once it was a problem at their end and try again
later, sometime the whole program works fine but not the adverts. When
this happened I switched to BBC iTunes (is that the right name?) and it
was perfectly smooth, no problems.
I just wondered if people here had streaming problems with ITVX? I don't
want to jump from poor FTTC to bad mobile Internet.
We often watch various streaming programs via VPN from Spain. Because
the VPN routes back through my home system it can be bandwidth limited.
I would say ITVx is the most problematic of the streaming services.
Oddly for me I tend to get the adverts then the program stalls....
David Wade <g4ugm@dave.invalid> wrote:
On 14/06/2026 22:00, Jeff Gaines wrote:
Not sure if this is the best place to ask but I will try.
I have a new Tp-Link DR3650V-4G Omada 4G+ Cat6 Ax3000 Wi-Fi 6 Gigabit >>>Desktop Dsl Gateway 4G+ to give it its full name and it has a Three data >>>SIM in it which gives me download speeds of up to 50 Mb/s. I have seen >>>that speed once, it usually hovers between 34 Mb/s and 44 Mb/s compare
to the 10 Mb/s my FTTC-a ADSL gives me.
I am trying it since there is no hope of FTTP or higher speeds from FTTC >>>here.
It has been very good but I do notice that streaming ITVX I get some >>>buffering and I have had an error dialog pop up on my streaming box. The >>>error box did say once it was a problem at their end and try again
later, sometime the whole program works fine but not the adverts. When >>>this happened I switched to BBC iTunes (is that the right name?) and it >>>was perfectly smooth, no problems.
I just wondered if people here had streaming problems with ITVX? I don't >>>want to jump from poor FTTC to bad mobile Internet.
We often watch various streaming programs via VPN from Spain. Because
the VPN routes back through my home system it can be bandwidth limited.
I would say ITVx is the most problematic of the streaming services.
Oddly for me I tend to get the adverts then the program stalls....
This has been a thing on UK commercial streaming since year dot. It's not >stalled, it's just that the advert slot hasn't been filled for whatever >reason. Wait 30 seconds and the programme or the next advert will continue
as normal.
My suspicion, and I'd love it to be confirmed or denied, is that it's some >sort contractual/technical issue where the ad that was meant to be
delivered has reached some limit or the delivery server is not ready and so >nothing is shown.
To the OP, I suspect bandwidth on ITVx is being severely challenged by the >football. Many games are in the middle of the night so people will be >streaming it instead.
Many thanks for the input :-)
I have just spent 1.5 hours on the 'phone to Plusnet, charming lady, very patient. Ran all sorts of tests but 11 Mb/s is absolute max.
In the end they agreed to send an Openreach engineer, they seem to hate doing that I expect it costs. Unless he can magically connect me to fibre
I suspect it won't make any odds.
As far as ITVX is concerned it is behaving exactly as David and Chris say
so I think it's them rather than me.
Jeff Gaines <jgnewsid@outlook.com> wrote:
Many thanks for the input :-)
I have just spent 1.5 hours on the 'phone to Plusnet, charming lady, very >>patient. Ran all sorts of tests but 11 Mb/s is absolute max.
In the end they agreed to send an Openreach engineer, they seem to hate >>doing that I expect it costs. Unless he can magically connect me to fibre
I suspect it won't make any odds.
As far as ITVX is concerned it is behaving exactly as David and Chris say >>so I think it's them rather than me.
I would make the point that you can be connected to fibre without going
over
the third party land, and would the engineer please update the database so >you can order it? Anything else is going to be kicking the can down the
road as your copper continues to degrade. Eventually it'll stop working.
You can go for mobile or Starlink or whatever, but it'll be a much worse
(and more expensive) experience than FTTP.
On 15/06/2026 in message <-7F*doaJA@news.chiark.greenend.org.uk> Theo wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
Many thanks for the input :-)
I have just spent 1.5 hours on the 'phone to Plusnet, charming lady, very >>patient. Ran all sorts of tests but 11 Mb/s is absolute max.
In the end they agreed to send an Openreach engineer, they seem to hate >>doing that I expect it costs. Unless he can magically connect me to fibre >>I suspect it won't make any odds.
As far as ITVX is concerned it is behaving exactly as David and Chris say >>so I think it's them rather than me.
I would make the point that you can be connected to fibre without going >over
the third party land, and would the engineer please update the database so >you can order it? Anything else is going to be kicking the can down the >road as your copper continues to degrade. Eventually it'll stop working. >You can go for mobile or Starlink or whatever, but it'll be a much worse >(and more expensive) experience than FTTP.
I hope I get an engineer who will listen but it will be apparent to him
that fibre is no more difficult than for other houses in the road.
Do chocolate biscuits still work because as you say if he won't update
their database fibre will continue to be a no no.
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 15/06/2026 in message <-7F*doaJA@news.chiark.greenend.org.uk> Theo wrote: >>
Jeff Gaines <jgnewsid@outlook.com> wrote:
Many thanks for the input :-)
I have just spent 1.5 hours on the 'phone to Plusnet, charming lady, very >>>> patient. Ran all sorts of tests but 11 Mb/s is absolute max.
In the end they agreed to send an Openreach engineer, they seem to hate >>>> doing that I expect it costs. Unless he can magically connect me to fibre >>>> I suspect it won't make any odds.
As far as ITVX is concerned it is behaving exactly as David and Chris say >>>> so I think it's them rather than me.
I would make the point that you can be connected to fibre without going >>> over
the third party land, and would the engineer please update the database so >>> you can order it? Anything else is going to be kicking the can down the >>> road as your copper continues to degrade. Eventually it'll stop working. >>> You can go for mobile or Starlink or whatever, but it'll be a much worse >>> (and more expensive) experience than FTTP.
I hope I get an engineer who will listen but it will be apparent to him
that fibre is no more difficult than for other houses in the road.
Do chocolate biscuits still work because as you say if he won't update
their database fibre will continue to be a no no.
I would say that you'd really like to order fibre, and if they can update
the database then you're happy and they don't need to spend time fixing up your dodgy copper. They get to go home earlier, you get fibre, everyone's happy.
Theo
Theo <theom+news@chiark.greenend.org.uk> wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 15/06/2026 in message <-7F*doaJA@news.chiark.greenend.org.uk> Theo >>>wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
Many thanks for the input :-)
I have just spent 1.5 hours on the 'phone to Plusnet, charming lady, >>>>>very
patient. Ran all sorts of tests but 11 Mb/s is absolute max.
In the end they agreed to send an Openreach engineer, they seem to hate >>>>>doing that I expect it costs. Unless he can magically connect me to >>>>>fibre
I suspect it won't make any odds.
As far as ITVX is concerned it is behaving exactly as David and Chris >>>>>say
so I think it's them rather than me.
I would make the point that you can be connected to fibre without going >>>>over
the third party land, and would the engineer please update the database >>>>so
you can order it? Anything else is going to be kicking the can down the >>>>road as your copper continues to degrade. Eventually it'll stop >>>>working.
You can go for mobile or Starlink or whatever, but it'll be a much worse >>>>(and more expensive) experience than FTTP.
I hope I get an engineer who will listen but it will be apparent to him >>>that fibre is no more difficult than for other houses in the road.
Do chocolate biscuits still work because as you say if he won't update >>>their database fibre will continue to be a no no.
I would say that you'd really like to order fibre, and if they can update >>the database then you're happy and they don't need to spend time fixing up >>your dodgy copper. They get to go home earlier, you get fibre, everyone's >>happy.
Theo
My route to fibre goodness was to fill in the form I referenced earlier,
and when you get a negative response is to then follow the complaints
process they reference in said rejection. I doubt that the copper faults >technician they will be sending out has much influence over the fibre side
of things. Though you might ask him if he has any email/mobile phone
contacts within OR that might get to someone with influence.
My route to fibre goodness was to fill in the form I referenced earlier, >>and when you get a negative response is to then follow the complaints >>process they reference in said rejection. I doubt that the copper faults >>technician they will be sending out has much influence over the fibre side >>of things. Though you might ask him if he has any email/mobile phone >>contacts within OR that might get to someone with influence.
I got the standard brush off from my enquiry so I'll give the engineer a >chance then follow the complaints procedure as you suggested.
On 15/06/2026 in message <xn0pr2d1m68qnqc00j@news.individual.net> Jeff Gaines wrote:
My route to fibre goodness was to fill in the form I referenced earlier, >>> and when you get a negative response is to then follow the complaints
process they reference in said rejection. I doubt that the copper faults >>> technician they will be sending out has much influence over the fibre side >>> of things. Though you might ask him if he has any email/mobile phone
contacts within OR that might get to someone with influence.
I got the standard brush off from my enquiry so I'll give the engineer a
chance then follow the complaints procedure as you suggested.
OR Engineer has found a break in the line 60 metres away, he's gone to
look for it, said he hopes they don't have to dig...
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 15/06/2026 in message <xn0pr2d1m68qnqc00j@news.individual.net> Jeff >>Gaines wrote:
My route to fibre goodness was to fill in the form I referenced earlier, >>>>and when you get a negative response is to then follow the complaints >>>>process they reference in said rejection. I doubt that the copper faults >>>>technician they will be sending out has much influence over the fibre >>>>side
of things. Though you might ask him if he has any email/mobile phone >>>>contacts within OR that might get to someone with influence.
I got the standard brush off from my enquiry so I'll give the engineer a >>>chance then follow the complaints procedure as you suggested.
OR Engineer has found a break in the line 60 metres away, he's gone to
look for it, said he hopes they don't have to dig...
Tell him a fibre install is easierrCarCa.
On 17/06/2026 in message <110u9ik$1th32$1@dont-email.me> Tweed wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 15/06/2026 in message <xn0pr2d1m68qnqc00j@news.individual.net> Jeff >>>Gaines wrote:
My route to fibre goodness was to fill in the form I referenced >>>>>earlier,
and when you get a negative response is to then follow the complaints >>>>>process they reference in said rejection. I doubt that the copper >>>>>faults
technician they will be sending out has much influence over the fibre >>>>>side
of things. Though you might ask him if he has any email/mobile phone >>>>>contacts within OR that might get to someone with influence.
I got the standard brush off from my enquiry so I'll give the engineer a >>>>chance then follow the complaints procedure as you suggested.
OR Engineer has found a break in the line 60 metres away, he's gone to >>>look for it, said he hopes they don't have to dig...
Tell him a fibre install is easierrCarCa.
I asked him if the manhole contained fibre, he said he would need to look.
On 17/06/2026 in message <xn0pr4vz08ppf1300q@news.individual.net> Jeff Gaines wrote:
On 17/06/2026 in message <110u9ik$1th32$1@dont-email.me> Tweed wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 15/06/2026 in message <xn0pr2d1m68qnqc00j@news.individual.net> Jeff >>>> Gaines wrote:
My route to fibre goodness was to fill in the form I referenced
earlier,
and when you get a negative response is to then follow the complaints >>>>>> process they reference in said rejection. I doubt that the copper >>>>>> faults
technician they will be sending out has much influence over the fibre >>>>>> side
of things. Though you might ask him if he has any email/mobile phone >>>>>> contacts within OR that might get to someone with influence.
I got the standard brush off from my enquiry so I'll give the engineer a >>>>> chance then follow the complaints procedure as you suggested.
OR Engineer has found a break in the line 60 metres away, he's gone to >>>> look for it, said he hopes they don't have to dig...
Tell him a fibre install is easierrCarCa.
I asked him if the manhole contained fibre, he said he would need to look.
He's back, found it, I am at 32 Mb/s which is what I had when I first
moved here 4 years ago. All the times I was told there was nothing wrong with the line because Plusnet didn't want to pay for an engineer.
He's back, found it, I am at 32 Mb/s which is what I had when I first
moved here 4 years ago. All the times I was told there was nothing wrong with the line because Plusnet didn't want to pay for an engineer.
Jeff Gaines wrote:
[snip]
He's back, found it, I am at 32 Mb/s which is what I had when I first
moved here 4 years ago. All the times I was told there was nothing wrong
with the line because Plusnet didn't want to pay for an engineer.
Fundamental problem with Plusnet. This is why we here recommend A&A or Zen.
On 2026-06-17, Graham J <nobody@nowhere.co.uk> wrote:
Jeff Gaines wrote:
[snip]
He's back, found it, I am at 32 Mb/s which is what I had when I first
moved here 4 years ago. All the times I was told there was nothing wrong >>> with the line because Plusnet didn't want to pay for an engineer.
Fundamental problem with Plusnet. This is why we here recommend A&A or Zen. >>
and Aquiss, IDNet
He's back, found it, I am at 32 Mb/s which is what I had when I first
moved here 4 years ago. All the times I was told there was nothing wrong >>with the line because Plusnet didn't want to pay for an engineer.
Did you get any more information about how you might get fibre?
On 17/06/2026 in message <110ue3u$1v08h$1@dont-email.me> Tweed wrote:
He's back, found it, I am at 32 Mb/s which is what I had when I first >>>moved here 4 years ago. All the times I was told there was nothing wrong >>>with the line because Plusnet didn't want to pay for an engineer.
Did you get any more information about how you might get fibre?
No, he was off like a rocket, had several more jobs on. If it stays at 32 >Mb/s it'll be fine for me.
On 17/06/2026 in message <xn0pr52pe8yvhyo00s@news.individual.net> Jeff Gaines wrote:
On 17/06/2026 in message <110ue3u$1v08h$1@dont-email.me> Tweed wrote:
He's back, found it, I am at 32 Mb/s which is what I had when I first
moved here 4 years ago. All the times I was told there was nothing wrong >>>> with the line because Plusnet didn't want to pay for an engineer.
Did you get any more information about how you might get fibre?
No, he was off like a rocket, had several more jobs on. If it stays at 32 >> Mb/s it'll be fine for me.
I forgot to add he said if the line still provided a voice service the
fault would have been evident with either no or a severely degraded dial tone.
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