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  • Re: Plusnet (lack of) service.

    From Davey@davey@example.invalid to uk.telecom on Tue Mar 3 09:02:01 2026
    From Newsgroup: uk.telecom

    On Mon, 2 Mar 2026 20:39:43 +0000
    "J. P. Gilliver" <G6JPG@255soft.uk> wrote:

    They probably assume most people have a mobile phone, and can
    find out or

    And all the institutions who only use 'apps' and only provide squiggly
    little boxes of pixels to let you contact them.
    --

    Davey.

    --- Synchronet 3.21d-Linux NewsLink 1.2
  • From The Natural Philosopher@tnp@invalid.invalid to uk.telecom on Tue Mar 3 11:12:53 2026
    From Newsgroup: uk.telecom


    On 03/03/2026 09:02, Davey wrote:
    On Mon, 2 Mar 2026 20:39:43 +0000
    "J. P. Gilliver" <G6JPG@255soft.uk> wrote:

    They probably assume most people have a mobile phone, and can
    find out or

    And all the institutions who only use 'apps' and only provide squiggly
    little boxes of pixels to let you contact them.

    I have yet to successful read a box of squiggles except on Whatsapp web.

    Everybody assumes everybody can.

    Likewise using the web interface on the mobile is so awful I cant just
    'tap on the url' in a text message. My friend says 'forward it by email'
    but I dont really use email on the mobile phone, either.
    My phone gives me the option to delete and that's it. To a casual
    inspection.
    --
    No Apple devices were knowingly used in the preparation of this post.

    --- Synchronet 3.21d-Linux NewsLink 1.2
  • From The Natural Philosopher@tnp@invalid.invalid to uk.telecom on Tue Mar 3 11:18:37 2026
    From Newsgroup: uk.telecom

    On 03/03/2026 04:01, J. P. Gilliver wrote:
    On 2026/3/2 22:17:29, Liz Tuddenham wrote:
    []
    From what I overheard of the conversation, the operator just typed in
    the password and said "That failed so I shall have to ask you some more
    questions". When he started asking about recemt bills and bank details
    my neighbour said he could only answer that by going to his bank; I
    gather the operator told hm that was what he would have to do. Then my
    neighbour asked if he could give the password again, this time with big
    and small letters and the operator said he couldn't.

    It wasn't as if this was a high-security situation, my neighbour just
    wanted to report a faulty line.


    That last is the kicker. That shouldn't need _any_ security check -
    since the existence of the faulty line could be verified by (trying to)
    call it, and/or doing whatever tests they'd normally do on a line.

    It's total bolleaux really. If I contact IDnet to report a fault they
    just want to know the minimum to locate my account.

    But that's what the 5% higher charges pay for.

    People go around proudly saying 'I got 5% off my [monthly contract]
    charges' and then bitch when there is no support, or the insurance
    company wont pay up or whatever or when the vendor refuses to fix the
    faulty goods

    Perhaps running businesses made me more aware of 'total cost of ownership/service' INCLUDING all the crap when it goes wrong...
    --
    Civilization exists by geological consent, subject to change without notice.
    rCo Will Durant

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  • From liz@liz@poppyrecords.invalid.invalid (Liz Tuddenham) to uk.telecom on Tue Mar 10 15:00:48 2026
    From Newsgroup: uk.telecom

    [...]

    I'm pleased to report that my neighbour's 'phone is now working again,
    the repair took more than a week. Plusnet have offered him
    compensation.
    --
    ~ Liz Tuddenham ~
    (Remove the ".invalid"s and add ".co.uk" to reply)
    www.poppyrecords.co.uk
    --- Synchronet 3.21d-Linux NewsLink 1.2