From Newsgroup: uk.telecom

If you've got one of those contracts that states it will rise by 4
pounds in March, check your notification. I received the usual monthly
"we will take" email (no mention of the increase, just a change in the
amount stated), but it had gone up by 4.68; OK, it's only 68p, but (a)
that does add up going forward, (b) on principle.

I challenged it, and they have accepted and corrected it - though in
their usual grudging manner (I've had to regularly challenge them over
the years), viz. they're still taking the overpayment, then issuing a
"credit", rather than fixing it before they take it.

Also, in the "Good news, you're due a credit" email, they said "for the following reason:

Gesture of goodwill" - the usual weasel phrase used by many companies
when they're at fault but don't want to admit it.

I'll leave you to guess which ISP :-) - other customers will be familiar
with their labyrinthine billing communications/bills and their above
irritating way of doing refunds!
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

Santa's elves are just a bunch of subordinate Clauses.

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From Newsgroup: uk.telecom

J. P. Gilliver wrote:

If you've got one of those contracts that states it will rise by 4
pounds in March

On the portal my April payment shows as -u3.00 more than March's
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From Newsgroup: uk.telecom

On 2026/4/23 12:20:11, Andy Burns wrote:

J. P. Gilliver wrote:

If you've got one of those contracts that states it will rise by 4
pounds in March

On the portal my April payment shows as -u3.00 more than March's

Were you expecting it to go up by 4? If so, keep schtumm!
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

There I was, sitting in a glum mood - 'Cheer up, things could be
worse', he said, so I cheered up, and sure enough, things got worse.
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From Newsgroup: uk.telecom

"J. P. Gilliver" <G6JPG@255soft.uk> writes:

On 2026/4/23 12:20:11, Andy Burns wrote:

J. P. Gilliver wrote:

If you've got one of those contracts that states it will rise by 4
pounds in March

On the portal my April payment shows as -u3.00 more than March's

Were you expecting it to go up by 4? If so, keep schtumm!

What about VAT? 3+vat is 3.6, 4+vat is 4.8
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