From Newsgroup: uk.tech.digital-tv

Can anyone suggest what the issue may be here?

We have a Samsung UE32T5600 32" smart TV in our bedroom; we have
recently bought a UE24F6000 24" smart TV as upgrade for the kitchen.
Both are full HD. As an aside we have a LG 32" smart TV in the lounge as
well

Leaving politics out of it, one channel that we like to watch is Talk.
It appears on channel 280 in the hybrid section of Freeview, and on 4557
on Samsung TV Plus. [Hybrid? Look up Hbbtv; it means that the TV gets
the station info from Freeview and then runs an internal app that feeds
the actual programme from the Internet. Disconnect the aerial and the
Internet feed stops.]

All three TVs work perfectly on 4557 (or 1989 on LG), both 32" TVs work
on 280 whether the Internet feed is wifi or wired, but the 24" Samsung
which will not work on 280, wifi or wired. It gets as far as the station
logo with a small sub text of 'Loading....' and that is as far as it
goes no matter how long I leave it. For the record 255 which is France24
and 257 - Euronews - work perfectly on all TVs as do the channel 279 and
283 the immediate neighbours of 280.

We live only a few degrees off the straight line between Emley Moor (our
main feed) and Bilsdale and almost exactly the same distance. Emley
shows 92% signal and 100% quality: Bilsdale shows 22% signal and 44%
quality - all are off the front/back of a log-periodic in the loft. The
32" TVs work perfectly well on Bilsdale 280, but again the 24" freezes
in the same way.

I bought the 24" TV from John Lewis and after conversations with Tech
Support and Samsung (to whom they connected me) JL offered me a
replacement or money back (the 30 days since purchase has another week
to run.) I opted for a replacement which arrived yesterday and it
exhibited the same problem. I will thus have to reject it and find a
different model/make.

The 24" Samsung also has a couple of idiosyncrasies in the way that the channel selection works - but that is for another day.

Any rather obvious steps that I have missed or serious suggestions of
what to do before looking for a different make/model would be most
welcome. For the record I suspect a software problem.


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From Newsgroup: uk.tech.digital-tv

On 15/04/2026 07:47, Woody wrote:

Can anyone suggest what the issue may be here?

Any rather obvious steps that I have missed or serious suggestions of
what to do before looking for a different make/model would be most
welcome. For the record I suspect a software problem.

I don't know the answer, but do the TVs run the same version of the
software? I wonder if the software has got corrupted in some way on the "dodgy" TV. Unfortunately, as far as I know it isn't possible to
reinstall software on TVs if there's a problem; you just have to wait
for the next version to come out and install that. Seems to me it's
something the manufacturers should consider making available.
--
Jeff
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From Newsgroup: uk.tech.digital-tv

On 15/04/2026 07:47, Woody wrote:

Can anyone suggest what the issue may be here?

We have a Samsung UE32T5600 32" smart TV in our bedroom; we have
recently bought a UE24F6000 24" smart TV as upgrade for the kitchen.
Both are full HD. As an aside we have a LG 32" smart TV in the lounge as well

Leaving politics out of it, one channel that we like to watch is Talk.
It appears on channel 280 in the hybrid section of Freeview, and on 4557
on Samsung TV Plus. [Hybrid? Look up Hbbtv; it means that the TV gets
the station info from Freeview and then runs an internal app that feeds
the actual programme from the Internet. Disconnect the aerial and the Internet feed stops.]

All three TVs work perfectly on 4557 (or 1989 on LG), both 32" TVs work
on 280 whether the Internet feed is wifi or wired, but the 24" Samsung
which will not work on 280, wifi or wired. It gets as far as the station logo with a small sub text of 'Loading....' and that is as far as it
goes no matter how long I leave it. For the record 255 which is France24
and 257 - Euronews - work perfectly on all TVs as do the channel 279 and
283 the immediate neighbours of 280.

We live only a few degrees off the straight line between Emley Moor (our main feed) and Bilsdale and almost exactly the same distance. Emley
shows 92% signal and 100% quality: Bilsdale shows 22% signal and 44%
quality - all are off the front/back of a log-periodic in the loft. The
32" TVs work perfectly well on Bilsdale 280, but again the 24" freezes
in the same way.

I bought the 24" TV from John Lewis and after conversations with Tech Support and Samsung (to whom they connected me) JL offered me a
replacement or money back (the 30 days since purchase has another week
to run.) I opted for a replacement which arrived yesterday and it
exhibited the same problem. I will thus have to reject it and find a different model/make.

The 24" Samsung also has a couple of idiosyncrasies in the way that the channel selection works - but that is for another day.

Any rather obvious steps that I have missed or serious suggestions of
what to do before looking for a different make/model would be most
welcome. For the record I suspect a software problem.

On my TV it is very random whether some Hbbtv channels work. With the
24" try a few times selecting it in different ways and see what happens.
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From Newsgroup: uk.tech.digital-tv

On Wed 15/04/2026 09:46, MikeS wrote:

On 15/04/2026 07:47, Woody wrote:

Can anyone suggest what the issue may be here?

We have a Samsung UE32T5600 32" smart TV in our bedroom; we have
recently bought a UE24F6000 24" smart TV as upgrade for the kitchen.
Both are full HD. As an aside we have a LG 32" smart TV in the lounge
as well

Leaving politics out of it, one channel that we like to watch is Talk.
It appears on channel 280 in the hybrid section of Freeview, and on
4557 on Samsung TV Plus. [Hybrid? Look up Hbbtv; it means that the TV
gets the station info from Freeview and then runs an internal app that
feeds the actual programme from the Internet. Disconnect the aerial
and the Internet feed stops.]

All three TVs work perfectly on 4557 (or 1989 on LG), both 32" TVs
work on 280 whether the Internet feed is wifi or wired, but the 24"
Samsung which will not work on 280, wifi or wired. It gets as far as
the station logo with a small sub text of 'Loading....' and that is as
far as it goes no matter how long I leave it. For the record 255 which
is France24 and 257 - Euronews - work perfectly on all TVs as do the
channel 279 and 283 the immediate neighbours of 280.

We live only a few degrees off the straight line between Emley Moor
(our main feed) and Bilsdale and almost exactly the same distance.
Emley shows 92% signal and 100% quality: Bilsdale shows 22% signal and
44% quality - all are off the front/back of a log-periodic in the
loft. The 32" TVs work perfectly well on Bilsdale 280, but again the
24" freezes in the same way.

I bought the 24" TV from John Lewis and after conversations with Tech
Support and Samsung (to whom they connected me) JL offered me a
replacement or money back (the 30 days since purchase has another week
to run.) I opted for a replacement which arrived yesterday and it
exhibited the same problem. I will thus have to reject it and find a
different model/make.

The 24" Samsung also has a couple of idiosyncrasies in the way that
the channel selection works - but that is for another day.

Any rather obvious steps that I have missed or serious suggestions of
what to do before looking for a different make/model would be most
welcome. For the record I suspect a software problem.

On my TV it is very random whether some Hbbtv channels work. With the
24" try a few times selecting it in different ways and see what happens.

The odd thing is that even when I try the Samsung directly on the
incoming (VM - M125) network with the TV signal that shows in excess of
95% (whatever that means) neither of the two TVs will get 280. All the
other hybrid channels no problem, but 280, no way.
[I read somewhere recently that Samsung did an over air software update
and it wiped/inhibited iPlayer. I presume more watch iPlayer than Talk
TV so they quickly issued a further update!]
The second odd bit is that the 32" Samsung in our bedroom works
perfectly on 280 whether wired or wifi linked.
Finally and interestingly, the Samsung was to replace a non-smart
Philips TV that has Hbbtv capability and that works OK but is inclined
to freeze occasionally until it kicks itself into life!

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