From Newsgroup: uk.railway

Scott <newsgroups@gefion.myzen.co.uk> wrote:

My recent Delay Repay application has been approved but I see the BACS payment takes 5-10 days. My bank can transfer money in 2 hours. What
is going on?

I donrCOt think you told us how long the payment actually took?

But hererCOs my timeline:

I was on an Avanti train last Tuesday (5th) that arrived 23 minutes late. Applied online for delay-repay on Wednesday the 6th
Approved on Thursday the 7th
Payment will arrive tomorrow, Tuesday the 12th.

So thatrCOs 5 calendar days, or 3 working days from approval to funds
arriving in my bank account.

As an aside, I got home at the expected time, despite the delay. ThatrCOs because I needed to catch a local train, and then two local buses after the Avanti arrival. Their schedules meant that I ended up catching the same
final bus as I would have done anyway. So, instead of standing around on a train platform and then two bus stops, I just had more time sitting in a reasonably comfortable first class Pendo seat.

Another comment: I was travelling on a split ticket, with one ticket up to
MK, and the second up from MK to Euston. At MK, the train was only 7
minutes late, with the bulk of the delay occurring later, due to signalling problems south of WFJ. So I thought I might only get compensation of 25% of
the delayed MKC-EUS leg ticket value, with no compensation due for the almost-punctual first ticket section. But theyrCOve paid 25% of the whole journey, including the ticket covering the only slightly delayed earlier
part of the journey.

So I think the compensation is very fair, and paid in a timely fashion.

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