My Granddaughter bought a property several years ago and lived there
for a couple of years until a job opportunities meant she had to live elsewhere so she rented the property.
She was happy to be hands-off and paid the agency for inspections and
took their advice on any work that was needed.
A couple of years ago there was leakage around the bathroom area and
again she took advice from the agency and used their recommendation
for repair work at around -u8,000.
Her circumstances now are that she wants to sell this year and
arranged to visit the property. The leakage wasn't properly fixed
resulting in more damp damage; the builder who did the work is no
longer trading and the agency are saying that the tenant was never
able to let them in to do inspections, apparently because he was
"busy" during weekdays.
She obviously wants to raise a complaint with a view to suitable
reparation for the excess damp damage due to not being picked up in
time and for refund of the inspections paid for and not carried out.
She is also minded to offer the tenant some financial incentive to not
impede future inspections.
I expressed my concerns at conflating and complicating issues but I
have no basis for giving any advice and hence have come here for a
view on how best she should proceed.
On 2026-08-09, AnthonyL <nospam@please.invalid> wrote:
My Granddaughter bought a property several years ago and lived there
for a couple of years until a job opportunities meant she had to live
elsewhere so she rented the property.
She was happy to be hands-off and paid the agency for inspections and
took their advice on any work that was needed.
A couple of years ago there was leakage around the bathroom area and
again she took advice from the agency and used their recommendation
for repair work at around u8,000.
Her circumstances now are that she wants to sell this year and
arranged to visit the property. The leakage wasn't properly fixed
resulting in more damp damage; the builder who did the work is no
longer trading and the agency are saying that the tenant was never
able to let them in to do inspections, apparently because he was
"busy" during weekdays.
She obviously wants to raise a complaint with a view to suitable
reparation for the excess damp damage due to not being picked up in
time and for refund of the inspections paid for and not carried out.
She is also minded to offer the tenant some financial incentive to not
impede future inspections.
I expressed my concerns at conflating and complicating issues but I
have no basis for giving any advice and hence have come here for a
view on how best she should proceed.
I think the first thing would be to check her contract with the agency
to see what promises it makes in respect of what they will do, and what >get-out clauses it gives them to avoid doing those things without being
in breach of contract.
In message <slrn117hucf.2jr.jon+usenet@raven.unequivocal.eu>, at
22:05:03 on Sun, 9 Aug 2026, Jon Ribbens <jon+usenet@unequivocal.eu> >remarked:
On 2026-08-09, AnthonyL <nospam@please.invalid> wrote:
My Granddaughter bought a property several years ago and lived there
for a couple of years until a job opportunities meant she had to live
elsewhere so she rented the property.
She was happy to be hands-off and paid the agency for inspections and
took their advice on any work that was needed.
A couple of years ago there was leakage around the bathroom area and
again she took advice from the agency and used their recommendation
for repair work at around u8,000.
Her circumstances now are that she wants to sell this year and
arranged to visit the property. The leakage wasn't properly fixed
resulting in more damp damage; the builder who did the work is no
longer trading and the agency are saying that the tenant was never
able to let them in to do inspections, apparently because he was
"busy" during weekdays.
She obviously wants to raise a complaint with a view to suitable
reparation for the excess damp damage due to not being picked up in
time and for refund of the inspections paid for and not carried out.
She is also minded to offer the tenant some financial incentive to not
impede future inspections.
I expressed my concerns at conflating and complicating issues but I
have no basis for giving any advice and hence have come here for a
view on how best she should proceed.
I think the first thing would be to check her contract with the agency
to see what promises it makes in respect of what they will do, and what >>get-out clauses it gives them to avoid doing those things without being
in breach of contract.
I have a feeling that the most she could expect in compensation is a
refund of the fees paid to the agency over the period in question. Not >damages for the botched building work and subsequent leaks.
On Wed, 12 Aug 2026 08:50:19 +0100, Roland Perry <roland@perry.uk>
wrote:
In message <slrn117hucf.2jr.jon+usenet@raven.unequivocal.eu>, at
22:05:03 on Sun, 9 Aug 2026, Jon Ribbens <jon+usenet@unequivocal.eu> >>remarked:
On 2026-08-09, AnthonyL <nospam@please.invalid> wrote:
My Granddaughter bought a property several years ago and lived there
for a couple of years until a job opportunities meant she had to live
elsewhere so she rented the property.
She was happy to be hands-off and paid the agency for inspections and
took their advice on any work that was needed.
A couple of years ago there was leakage around the bathroom area and
again she took advice from the agency and used their recommendation
for repair work at around u8,000.
Her circumstances now are that she wants to sell this year and
arranged to visit the property. The leakage wasn't properly fixed
resulting in more damp damage; the builder who did the work is no
longer trading and the agency are saying that the tenant was never
able to let them in to do inspections, apparently because he was
"busy" during weekdays.
She obviously wants to raise a complaint with a view to suitable
reparation for the excess damp damage due to not being picked up in
time and for refund of the inspections paid for and not carried out.
She is also minded to offer the tenant some financial incentive to not >>>> impede future inspections.
I expressed my concerns at conflating and complicating issues but I
have no basis for giving any advice and hence have come here for a
view on how best she should proceed.
I think the first thing would be to check her contract with the agency
to see what promises it makes in respect of what they will do, and what >>>get-out clauses it gives them to avoid doing those things without being >>>in breach of contract.
I have a feeling that the most she could expect in compensation is a
refund of the fees paid to the agency over the period in question. Not >>damages for the botched building work and subsequent leaks.
It seems, in hindsight, that "hands-off" should be "manage the
managers". Appears to be a common theme in this day and age.
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