From Newsgroup: uk.d-i-y

HI,
ordered a laptop battery from Dell. Sent from Coventry to Belfast on
29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of
updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov
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From Newsgroup: uk.d-i-y

On 08/05/2026 in message <10tkolh$2tggl$1@dont-email.me> miscaw wrote:

HI,
ordered a laptop battery from Dell. Sent from Coventry to Belfast on 29/4
by UPS. Given a delivery date 5/5. Then UPS need a commercial invoice, >whatever that is? Something to do with customs checks.Lots of updates from >UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around in >circles. None of the drop down options apply.

gi4gov

American companies haven't updated their procedures since we left the EU.
I had the same problem with an RMA to WD, I followed the instructions but
they just left the drive in customs in Czechoslovakia because their
process didn't take account we had left the EU.
--
Jeff Gaines Dorset UK
The facts, although interesting, are irrelevant
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From Newsgroup: uk.d-i-y

On 08/05/2026 14:32, miscaw wrote:

HI,
-a-a ordered a laptop battery from Dell. Sent from Coventry to Belfast on 29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov

Don't buy from ireland

Get a third party one from amazon or ebay
--
rCLBut what a weak barrier is truth when it stands in the way of an hypothesis!rCY

Mary Wollstonecraft

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From Newsgroup: uk.d-i-y

On 08/05/2026 16:41, The Natural Philosopher wrote:

On 08/05/2026 14:32, miscaw wrote:

HI,
-a-a-a ordered a laptop battery from Dell. Sent from Coventry to Belfast
on 29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of
updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov

Don't buy from ireland

Get a third party one from amazon or ebay

It's news to me that Coventry is in Ireland! Perhaps I am too, 'cos I'm
only about 12 miles from Coventry and have a CV postcode?
--
Cheers,
Roger
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From Newsgroup: uk.d-i-y

Jeff Gaines <jgnewsid@outlook.com> wrote:

On 08/05/2026 in message <10tkolh$2tggl$1@dont-email.me> miscaw wrote:

HI,
ordered a laptop battery from Dell. Sent from Coventry to Belfast on 29/4 >by UPS. Given a delivery date 5/5. Then UPS need a commercial invoice, >whatever that is? Something to do with customs checks.Lots of updates from >UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around in >circles. None of the drop down options apply.

gi4gov

American companies haven't updated their procedures since we left the EU.
I had the same problem with an RMA to WD, I followed the instructions but they just left the drive in customs in Czechoslovakia because their
process didn't take account we had left the EU.

I think NI is still in the EU for customs purposes. Perhaps the OP could
order from Dell Europe not Dell UK?

Theo
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From Newsgroup: uk.d-i-y

On 08/05/2026 14:32, miscaw wrote:

HI,
-a-a ordered a laptop battery from Dell. Sent from Coventry to Belfast on 29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov

I wonder if this is a UPS problem rather than Dell's?

There are a number of UK outlets selling Genuine Dell parts, so you
don't have to deal directly with Dell. Find one that has the product
you want at a price you consider reasonable and get in touch to check
that they can deliver to Belfast.

--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.d-i-y

On 08/05/2026 14:32, miscaw wrote:

HI,
-a-a ordered a laptop battery from Dell. Sent from Coventry to Belfast on 29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov

Dell's website doesn't seem to have an email quoted, but I did find,
tucked away, a phone number 0800 085 4878. It is a free call so you
haven't got much to lose if you try ringing them.

--- Synchronet 3.22a-Linux NewsLink 1.2

From Newsgroup: uk.d-i-y

On 08/05/2026 14:32, miscaw wrote:

HI,
-a-a ordered a laptop battery from Dell. Sent from Coventry to Belfast on 29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov

There are issues in sending goods from GB to NI , a lot more paperwork
etc but I would have expected DELL to have that all sorted.
Many small businesses will not deliver to NI anymore.
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From Newsgroup: uk.d-i-y

On Fri, 08 May 2026 17:34:56 +0100, Theo wrote:

Jeff Gaines <jgnewsid@outlook.com> wrote:

On 08/05/2026 in message <10tkolh$2tggl$1@dont-email.me> miscaw wrote:

HI,
ordered a laptop battery from Dell. Sent from Coventry to Belfast on
29/4 by UPS. Given a delivery date 5/5. Then UPS need a commercial
invoice, whatever that is? Something to do with customs checks.Lots of
updates from UPS and today they are returning the battery to DELL.

Can't find a email address for DELL. On their website I just go around
in circles. None of the drop down options apply.

gi4gov

American companies haven't updated their procedures since we left the
EU.
I had the same problem with an RMA to WD, I followed the instructions
but they just left the drive in customs in Czechoslovakia because their
process didn't take account we had left the EU.

I think NI is still in the EU for customs purposes. Perhaps the OP could order from Dell Europe not Dell UK?

Theo

Sounds reasonable.
As there are no border checks between NI and Eire the checks have to be
done prior to entering NI if sent from non-EU sources.

I think


Dave R
--
AMD FX-6300 in GA-990X-Gaming SLI-CF running Windows 10 x64

--
This email has been checked for viruses by Avast antivirus software. www.avast.com
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