From Newsgroup: rec.arts.tv
On 2026-09-30 6:23 p.m., Adam H. Kerman wrote:
Comcast, the world's most wonderful company with a stellar reputation
for subscriber service, has recognized my gender change. Why do you
refuse to?
Since my mother died, I've been putting her accounts in my name. I
ported her phone numbers. I put her Comcast account in my name to
maintain the ID and email address. Email addresses and phone numbers
have to be retained to avoid identity fraud.
The ID and email address are part of her account profile, which is also
the Web interface. Changing the account owner name is separate from
changing the name in the profile. For service messages, I don't need
another email address, so I'll just use hers.
Changing the profile name triggered boilerplate responses that Comcast
cares about and respects my gender identity.
It doesn't get any more official than gaining the respect of the cable company.
When I was doing Internet support for Verizon, I had a woman call who
wanted to change some aspect of the account that needed the account
holder's approval. I confirmed that she was not the account holder: she
was the daughter of the account holder. I asked if I could speak to the account holder to get their consent for the change. Both of her parents
were dead and had been for years. I can't recall if I just gave her a
flat no or found someone else to transfer her to outside tech support
but I was not able to help her. I remember her saying she'd left the
phone in her dad's name to honour him in some fashion.
I was pleasantly surprised that when I cancelled our satellite dish,
which was in my mother's name, I didn't have to show a death
certificate: Bell just took my word for it that she was dead and could
speak for the account.
--
Rhino
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