From Newsgroup: nz.comp

I have been with Quic for some 18 months with no problem.

In recent weeks, I have noticed that my Samknows Whitebox dashboard is reporting degraded performance - download performance has dropped from
around 520 Mbps to under 480 Mbps. I raised a problem report with
them, sending a SamKnows csv file with results by anywhere from every
6 hours to every 30 minutes over a 24-hour period.

The response from Quic was 'we are a self-help ISP' implying I have to
tell them where their problems lie. My expertise does not stretch to
providing network diagnostics at this level - effectively I have to
find a utility that can run and report on repeated tracert results,
and even then they may well reject this as not detailed enough. They
would not give any clues on what I should do that the data from my
SamKnows dashboard did not.

Prior to moving to Quic, I took a look at the questions they asked in
an article 'is Quic right for you' . The answers were all 'yes'.
Detailed technical network expertise was not mentioned.

Looking around in Geekzone (geekzone.co.nz) it seems that diagnosing
network issues requires what I would call 'deep network diagnosis
skills' found only in those who work as an IT specialist with modern
networking experience.

Is anyone here familiar with Quic?

Vetta is their full-service equivalent (and parent company).
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Crash McBash
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From Newsgroup: nz.comp

I'm with Quic also and have a Samknows Whitebox as well :)

The Geekzone Quic forum is a great place to get help from fellow geeks
with far more IT experience than I suspect you and I have :)


On Tue, 05 May 2026 21:25:58 +1200, Crash wrote:

I have been with Quic for some 18 months with no problem.

Is anyone here familiar with Quic?

Vetta is their full-service equivalent (and parent company).

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From Newsgroup: nz.comp

On Sat, 9 May 2026 21:52:50 +1200 (NZST), Kerr Avon
<avon@bbs.nz.invalid> wrote:

I'm with Quic also and have a Samknows Whitebox as well :)

The Geekzone Quic forum is a great place to get help from fellow geeks
with far more IT experience than I suspect you and I have :)

I have no doubt that I will get the same response as I have before.

This is my second stint with Quic.

The first stint with Quic commenced shortly after they launched, after
reading quite a number of posts about Quic from Geekzone luminaries.
Back in those days the customer portal was basic - you could see some information about your ONT and report 'ONT faults'. There was no Quic
router as there is now - it was strictly BYO router. So I did. I
understood how to configure the router but only after I found
equivalence between acronyms used on Geekzone (including by Vetta/Quic
staff). Quic also used Discord to communicate with customers but the
level of that communication was so technical I could not understand
it. In the end, after a couple of weeks of unstable service I went
back to Voyager with a Voyager-supplied rental router.

Around a year later I decided to revert to the router I used with Quic
(TP-LINK AX3000), having the luxury of falling back to the Voyager
router if I could not make the TP-LINK work. That worked - so the
Voyager router was returned and the rental stopped.

Emboldened with this success I thought about Quic again. From memory
the monthly fees at the time for a 500/100 Fibre service was $105 with
Voyager, $80 with Quic. Quic's customer portal had changes - what was
the ONT fault report has become 'Fault report' and effectively Quic
has given the customer a web-based fault-reporting facility which was originally just an ONT-fault reporting facility.

However with cost differences now minimal (500/100 at $90 for Quic,
Vetta at $100) I am moving back to a full-service ISP.

On Tue, 05 May 2026 21:25:58 +1200, Crash wrote:

I have been with Quic for some 18 months with no problem.

Is anyone here familiar with Quic?

Vetta is their full-service equivalent (and parent company).

--
Crash McBash
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