From Newsgroup: nz.comp


I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks


--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

BungleBob <bunglebob@thejungle.com> wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went >through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the >internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

My guess is a setting in the modem.
Are you confident enough to enter the modem settings?
The ip address is almost certainly 192.168.1.1 and you will need to log in using the login code and password on the modem or a card that came with it. Each of your modems will have different pass codes.
You will need to look at the settings in the old modem and find anything to do with telephone and then make the settings in the new modem the same.
Your isp should give you explicit instructions on how to do this. Can you call them?
--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On Sat, 7 Mar 2026 11:24:40 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went >through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the >internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

There is really no risk that you will be charged a Chorus callout fee
if you have problems with streaming reliability - Chorus can remotely
diagnose and fix any ONT issues and if any visit is required to
replace Chorus hardware then this is not a cost to you.

Landline connections are now rare as most people have cell phone
service. Most cell phone service providers offer very low cost
calling plans - my plan is an $8 per month prepay plan that allows 100
minutes per month to NZ and Oz numbers. The old objections to calling
cell phone connections because of high calling costs is simply out of
date. You really should revisit why you have a landline.
--
Crash McBash
--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-08 07:54:09 +0000, Crash said:

On Sat, 7 Mar 2026 11:24:40 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the
internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

There is really no risk that you will be charged a Chorus callout fee
if you have problems with streaming reliability - Chorus can remotely diagnose and fix any ONT issues and if any visit is required to replace Chorus hardware then this is not a cost to you.

That's not what the ISP says. They say they will charge for someone to
look at it. :-( That could well be their own tech staff rather than
Chorus though.

Landline connections are now rare as most people have cell phone
service. Most cell phone service providers offer very low cost calling plans - my plan is an $8 per month prepay plan that allows 100 minutes
per month to NZ and Oz numbers. The old objections to calling cell
phone connections because of high calling costs is simply out of date.
You really should revisit why you have a landline.

I have no need for a cell phone. The landline is all I need, when it
works properly. :-)


--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On Mon, 9 Mar 2026 10:35:37 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

On 2026-03-08 07:54:09 +0000, Crash said:

On Sat, 7 Mar 2026 11:24:40 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the
internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

There is really no risk that you will be charged a Chorus callout fee
if you have problems with streaming reliability - Chorus can remotely
diagnose and fix any ONT issues and if any visit is required to replace
Chorus hardware then this is not a cost to you.

That's not what the ISP says. They say they will charge for someone to
look at it. :-( That could well be their own tech staff rather than
Chorus though.

In respect of a Fibre connection dropping out, Chorus is most likely
the service provider involved - they provide the connection and the
ONT that terminates it. There may also be an issue with your router
and the cable that connects it to the ONT.

Your ISP has limited ability to provide technical support. Chorus
will allow them to see ONT diagnostics and if your Router comes from
your ISP they may well have some ability to look at the firmware
settings. I have never heard of an ISP charging to look at ONT or
Router diagnostics.

If there is no explanation for drop-outs that is apparent, your ISP
may well get Chorus to come out and check on the physical status of
the ONT. If they find physical damage to the ONT or your Fibre cable
you may well be charged by your ISP for the Chorus callout fee. In
all other circumstances your problem should be resolved at no charge.
The decision on a callout charge is not pre-determined, but a result
of what Chorus find when they visit.

If your ISP insists otherwise, it is time to switch to another ISP.

Landline connections are now rare as most people have cell phone
service. Most cell phone service providers offer very low cost calling
plans - my plan is an $8 per month prepay plan that allows 100 minutes
per month to NZ and Oz numbers. The old objections to calling cell
phone connections because of high calling costs is simply out of date.
You really should revisit why you have a landline.

I have no need for a cell phone. The landline is all I need, when it
works properly. :-)

I thought that 5 years ago too, but changed to cell phone use when I
could get a prepaid plan for less cost (just) than a VOIP landline.
This explains the declining se of domestic land lines. I have come to
value being able to make and receive calls away from home.
--
Crash McBash
--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-08 23:57:34 +0000, Crash said:

On Mon, 9 Mar 2026 10:35:37 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

On 2026-03-08 07:54:09 +0000, Crash said:

On Sat, 7 Mar 2026 11:24:40 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping >>>> out, causing pauses in streaming video and dropped landline phonecalls. >>>>
After phoning the ISP's helpdesk, they ran their usual checks and went >>>> through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the >>>> internet, although not used long enough to know about the dropouts, but >>>> the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the >>>> new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it >>>> time to pay the expensive call out fee for Chorus to come and check the >>>> ONT box connections to see if that is causing the dropouts?

Thanks

There is really no risk that you will be charged a Chorus callout fee
if you have problems with streaming reliability - Chorus can remotely
diagnose and fix any ONT issues and if any visit is required to replace
Chorus hardware then this is not a cost to you.

That's not what the ISP says. They say they will charge for someone to
look at it. :-( That could well be their own tech staff rather than
Chorus though.

In respect of a Fibre connection dropping out, Chorus is most likely
the service provider involved - they provide the connection and the
ONT that terminates it. There may also be an issue with your router
and the cable that connects it to the ONT.

They did send out a new modem/router. I tried both the old one and the
new one, each with the old and new cables. The old modem/router works
fine (with the exception of the dropouts, which may or may not be its
fault). The new modem/router works fine for internet, but refuses to
work with the landline phone. Pluggin the landline phone directly into
teh appropriate ONT socket doesn't work either.

There's obviously something a bit wacky going on. :-(

At the moment the old modem/router is still being used so that we have
a landline. The new modem/router will likely be sent back to the ISP
before thay charge extra for having two.

Your ISP has limited ability to provide technical support. Chorus will allow them to see ONT diagnostics and if your Router comes from your
ISP they may well have some ability to look at the firmware settings.
I have never heard of an ISP charging to look at ONT or Router
diagnostics.

If there is no explanation for drop-outs that is apparent, your ISP may
well get Chorus to come out and check on the physical status of the
ONT. If they find physical damage to the ONT or your Fibre cable you
may well be charged by your ISP for the Chorus callout fee. In all
other circumstances your problem should be resolved at no charge. The decision on a callout charge is not pre-determined, but a result of
what Chorus find when they visit.

If your ISP insists otherwise, it is time to switch to another ISP.

I'd love to change. I utterly detest Slingshot and would ditch them in
less time than it takes to say their name. Unfortunately I'm not the
one who directly pays the bill, so that's not my choice.

Landline connections are now rare as most people have cell phone
service. Most cell phone service providers offer very low cost calling
plans - my plan is an $8 per month prepay plan that allows 100 minutes
per month to NZ and Oz numbers. The old objections to calling cell
phone connections because of high calling costs is simply out of date.
You really should revisit why you have a landline.

I have no need for a cell phone. The landline is all I need, when it
works properly. :-)

I thought that 5 years ago too, but changed to cell phone use when I
could get a prepaid plan for less cost (just) than a VOIP landline.
This explains the declining se of domestic land lines. I have come to
value being able to make and receive calls away from home.

--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-08, Crash <nogood@dontbother.invalid> wrote:

On Sat, 7 Mar 2026 11:24:40 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

I have a fibre connection using the ISP-supplied modem and a landline >>phone plugged into it. For a while now the connection has been dropping >>out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went >>through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the >>internet, although not used long enough to know about the dropouts, but >>the landline phone just beeps when picking it up with no dial tone. >>Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone >>directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it >>time to pay the expensive call out fee for Chorus to come and check the >>ONT box connections to see if that is causing the dropouts?

Thanks

There is really no risk that you will be charged a Chorus callout fee
if you have problems with streaming reliability - Chorus can remotely diagnose and fix any ONT issues and if any visit is required to
replace Chorus hardware then this is not a cost to you.

Landline connections are now rare as most people have cell phone
service. Most cell phone service providers offer very low cost
calling plans - my plan is an $8 per month prepay plan that allows 100 minutes per month to NZ and Oz numbers. The old objections to calling
cell phone connections because of high calling costs is simply out of
date. You really should revisit why you have a landline.

One small point to keep in mind. The Op contract is with the ISP. The ISP
has offered to to supply a connection to the Internet and a VoIP "landline". How the ISP does this is is of no concern to the OP. As long as he pays the bills there is an expecation that the services will be provided.

So the OP has to start the "nagging" to the ISP, not Chorus. Also do not let the ISP (the retailer) fob the OP to Chorus.
--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-07, Tony <lizandtony@orcon.net.nz> wrote:

BungleBob <bunglebob@thejungle.com> wrote:

I have a fibre connection using the ISP-supplied modem and a landline >>phone plugged into it. For a while now the connection has been dropping >>out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went >>through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the >>internet, although not used long enough to know about the dropouts, but >>the landline phone just beeps when picking it up with no dial tone. >>Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone >>directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it >>time to pay the expensive call out fee for Chorus to come and check the >>ONT box connections to see if that is causing the dropouts?

Thanks

My guess is a setting in the modem.

My money is on this as well.

Are you confident enough to enter the modem settings?

It maybe best to see if the ISP can talk you through it (to get a VOIP ) up
and running. This way you will not be accused of "interferring" and give the ISP a better chance of fixing it.

Before changing anything see if yo can back up both of the modems settings. There should be an option to do this.

The ip address is almost certainly 192.168.1.1 and you will need to log in using the login code and password on the modem or a card that came with it. Each of your modems will have different pass codes.
You will need to look at the settings in the old modem and find anything to do
with telephone and then make the settings in the new modem the same.
Your isp should give you explicit instructions on how to do this. Can you call
them?

--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-07, Tony <lizandtony@orcon.net.nz> wrote:

BungleBob <bunglebob@thejungle.com> wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the
internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

My guess is a setting in the modem.

Are you confident enough to enter the modem settings?

The ip address is almost certainly 192.168.1.1 and you will need to log in using the login code and password on the modem or a card that came with it. Each of your modems will have different pass codes.
You will need to look at the settings in the old modem and find anything to do
with telephone and then make the settings in the new modem the same.

Surely the modems should be set-up by default for a phone to be plugged
in to make it easiest for the customer. If the customer is using a
landline, it will work when plugging it in. If the customer is not
using a landline, it'll make no difference to them. The instruction
sheet that came with the new modem even says to simply plug in a phone!

I've had no problems with other ISP's modems when connecting them for
various people. This company is simply awful and I wish I could get rid
off them.

Your isp should give you explicit instructions on how to do this. Can you call
them?

Problem is of course that the phone doesn't work with the new modem.
The only way around that would be to use the old modem to phone them
up, write down all the instructions, and then plug the new modem in to
make any changes.



--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-06 22:24:40 +0000, BungleBob said:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

Thanks to those who gave suggestions. We had to send the new modem back
today before they charge use for having two.

Not sure what to do about the drop-outs now though.

--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

BungleBob <bunglebob@thejungle.com> wrote:

On 2026-03-07, Tony <lizandtony@orcon.net.nz> wrote:

BungleBob <bunglebob@thejungle.com> wrote:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the
internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

My guess is a setting in the modem.

Are you confident enough to enter the modem settings?

The ip address is almost certainly 192.168.1.1 and you will need to log in >> using the login code and password on the modem or a card that came with it. >> Each of your modems will have different pass codes.
You will need to look at the settings in the old modem and find anything to >>do
with telephone and then make the settings in the new modem the same.

Surely the modems should be set-up by default for a phone to be plugged
in to make it easiest for the customer.

You would hope but that is not my experience with modem setup and telephones.
I have seen phones cut off after 30 minutes use (Slingshot) - setting in the modem.
And not working at all (can't remember the ISP), also a modem setting..

If the customer is using a
landline, it will work when plugging it in. If the customer is not
using a landline, it'll make no difference to them. The instruction
sheet that came with the new modem even says to simply plug in a phone!

I've had no problems with other ISP's modems when connecting them for >various people. This company is simply awful and I wish I could get rid
off them.

Your isp should give you explicit instructions on how to do this. Can you >>call
them?

Problem is of course that the phone doesn't work with the new modem.
The only way around that would be to use the old modem to phone them
up, write down all the instructions, and then plug the new modem in to
make any changes.

--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 11 Mar 2026 00:12:02 GMT, Gordon <Gordon@leaf.net.nz> wrote:

On 2026-03-08, Crash <nogood@dontbother.invalid> wrote:

On Sat, 7 Mar 2026 11:24:40 +1300, BungleBob <bunglebob@thejungle.com>
wrote:

I have a fibre connection using the ISP-supplied modem and a landline >>>phone plugged into it. For a while now the connection has been dropping >>>out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went >>>through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly >>>the same. Plugging the new modem into all the cables works fine for the >>>internet, although not used long enough to know about the dropouts, but >>>the landline phone just beeps when picking it up with no dial tone. >>>Plugging everything back the old modem means the landline works >>>properly.

I've tried using both the old cables and the cables that came with the >>>new modem, but it makes no difference. Plugging the landline phone >>>directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it >>>time to pay the expensive call out fee for Chorus to come and check the >>>ONT box connections to see if that is causing the dropouts?

Thanks

There is really no risk that you will be charged a Chorus callout fee
if you have problems with streaming reliability - Chorus can remotely
diagnose and fix any ONT issues and if any visit is required to
replace Chorus hardware then this is not a cost to you.

Landline connections are now rare as most people have cell phone
service. Most cell phone service providers offer very low cost
calling plans - my plan is an $8 per month prepay plan that allows 100
minutes per month to NZ and Oz numbers. The old objections to calling
cell phone connections because of high calling costs is simply out of
date. You really should revisit why you have a landline.

One small point to keep in mind. The Op contract is with the ISP. The ISP
has offered to to supply a connection to the Internet and a VoIP "landline". >How the ISP does this is is of no concern to the OP. As long as he pays the >bills there is an expecation that the services will be provided.

So the OP has to start the "nagging" to the ISP, not Chorus. Also do not let >the ISP (the retailer) fob the OP to Chorus.

You are correct - but the OP was concerned at a Chorus callout fee and
that is what I was addressing.
--
Crash McBash
--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On Wed, 11 Mar 2026 19:45:56 +1300, BungleBob
<bunglebob@thejungle.com> wrote:

On 2026-03-06 22:24:40 +0000, BungleBob said:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the
internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the
ONT box connections to see if that is causing the dropouts?

Thanks

Thanks to those who gave suggestions. We had to send the new modem back >today before they charge use for having two.

Not sure what to do about the drop-outs now though.

Report the problem to your ISP. There is a risk of a callout fee as
covered elsewhere in this thread. That fee will only be charged if
the drop-outs are caused by damage to the Fibre cable or ONT. If your
LFC is Chorus then your ISP needs to report the problem to Chorus for
action.
--
Crash McBash
--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On 2026-03-11 23:25:46 +0000, Crash said:

On Wed, 11 Mar 2026 19:45:56 +1300, BungleBob
<bunglebob@thejungle.com> wrote:

On 2026-03-06 22:24:40 +0000, BungleBob said:

I have a fibre connection using the ISP-supplied modem and a landline
phone plugged into it. For a while now the connection has been dropping
out, causing pauses in streaming video and dropped landline phonecalls.

After phoning the ISP's helpdesk, they ran their usual checks and went
through the usual "switch it off and on" routines, and decided the
modem was "getting old" and sent out a new modem, which looks exactly
the same. Plugging the new modem into all the cables works fine for the
internet, although not used long enough to know about the dropouts, but
the landline phone just beeps when picking it up with no dial tone.
Plugging everything back the old modem means the landline works
properly.

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Does anyone have any suggestions for what we might have missed or is it
time to pay the expensive call out fee for Chorus to come and check the >>> ONT box connections to see if that is causing the dropouts?

Thanks

Thanks to those who gave suggestions. We had to send the new modem back
today before they charge use for having two.

Not sure what to do about the drop-outs now though.

Report the problem to your ISP.

It was reported to the ISP. They went through all the usual things
(switch off and on, check and replace cables, etc.), then decided the
modem was "getting old" so sent out the new one, which didn't work with
the landline phone. It's a hopeless ISP that isn't really interested in
doing anything more than that, but it's not my decision to get rid of
them. I can only hope this problem pushes the bill payer to finally
swap to someone better. :-(

There is a risk of a callout fee as covered elsewhere in this thread.
That fee will only be charged if the drop-outs are caused by damage to
the Fibre cable or ONT. If your LFC is Chorus then your ISP needs to
report the problem to Chorus for action.

--- Synchronet 3.21d-Linux NewsLink 1.2

From Newsgroup: nz.comp

On Wed, 11 Mar 2026, BungleBob <bunglebob@thejungle.com> wrote:

I've tried using both the old cables and the cables that came with the
new modem, but it makes no difference. Plugging the landline phone
directly into the ONT box also means it just beeps.

Just guessing, but the new modem may be set to "naked internet" which
does not give a landline option. If so, the problem is ISP
incompetence in configuring their factory-sourced modems, i.e., they
no longer have employees who can do this. Again, just guessing.

--- Synchronet 3.21d-Linux NewsLink 1.2