From Newsgroup: nz.comp

I was using the chat service on one.nz to cancel my old ADSL plan. The
chatbot asks you a few questions before putting you through to a human; I found that, if I said I was wanting to cancel, then, after entering some details, the final handoff to a human would always fail and tell me to
start again. This got a bit annoying after it happened 3-4 times.

So I chose a different option, to buy or change a plan. Then I was able to
get through to an actual human.

Anyway, if yourCOve been getting the same runaround, itrCOs worth a try. ;)
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