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  • Why do companies make it so hard??

    From BungleBob@bunglebob@thejungle.com to nz.comp on Wed Jun 29 15:48:27 2022
    From Newsgroup: nz.comp


    All I want to do is simply transfer a Spark landline to my existing
    Vodafone home 4G internet connection.

    Phone up Vodafone day 1:
    - "Sorry, computers aren't working at the moment. Phone back in 2 hours."

    Phone up Vodafone day 2:
    - "I can switch you to a new fibre plan."
    - No, I just want to add the landline to my existing account.
    - "Sorry, I can't add that. You'll have to go into a store.
    Do you want a new mobile phone?"

    :-\

    Same with banks - you try to do anything slightly complicated and you
    get "Sorry, you'll have to go into a branch to do that", but we've
    stupidly been closing them, so it'll take three times as long!


    --- Synchronet 3.21d-Linux NewsLink 1.2
  • From Gordon@Gordon@leaf.net.nz to nz.comp on Wed Jul 6 23:01:35 2022
    From Newsgroup: nz.comp

    On 2022-06-29, BungleBob <bunglebob@thejungle.com> wrote:

    All I want to do is simply transfer a Spark landline to my existing
    Vodafone home 4G internet connection.

    Phone up Vodafone day 1:
    - "Sorry, computers aren't working at the moment. Phone back in 2 hours."

    Phone up Vodafone day 2:
    - "I can switch you to a new fibre plan."
    - No, I just want to add the landline to my existing account.
    - "Sorry, I can't add that. You'll have to go into a store.
    Do you want a new mobile phone?"

    :-\

    Same with banks - you try to do anything slightly complicated and you
    get "Sorry, you'll have to go into a branch to do that", but we've
    stupidly been closing them, so it'll take three times as long!

    Even when you do go into the store wishing to purchase a new phone they push the offers and anything else but offering you a phone which would be
    a suitable replacement.
    --- Synchronet 3.21d-Linux NewsLink 1.2
  • From BungleBob@bunglebob@thejungle.com to nz.comp on Thu Jul 7 13:07:24 2022
    From Newsgroup: nz.comp

    On 2022-07-06 23:01:35 +0000, Gordon said:

    On 2022-06-29, BungleBob <bunglebob@thejungle.com> wrote:

    All I want to do is simply transfer a Spark landline to my existing
    Vodafone home 4G internet connection.

    Phone up Vodafone day 1:
    - "Sorry, computers aren't working at the moment. Phone back in 2 hours."

    Phone up Vodafone day 2:
    - "I can switch you to a new fibre plan."
    - No, I just want to add the landline to my existing account.
    - "Sorry, I can't add that. You'll have to go into a store.
    Do you want a new mobile phone?"

    :-\

    Same with banks - you try to do anything slightly complicated and you
    get "Sorry, you'll have to go into a branch to do that", but we've
    stupidly been closing them, so it'll take three times as long!

    Even when you do go into the store wishing to purchase a new phone they push the offers and anything else but offering you a phone which would be
    a suitable replacement.

    The banks (when you can actually find a branch that hasn't been closed
    down!!) do that too - keep trying to push you into new accounts,
    insurance, etc.

    Part of it is often the stupidity of paying salesman with a commission.
    That just makes them greedy and what the customer wants is irrelevant. Commissions and bonuses should be illegal - just pay a normal hourly
    wage.



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