From Newsgroup: comp.dcom.telecom

By Jeff Kagan

Let me help AT&T and Verizon solve a growing problem they are wrestling
with. When you are in a competitive industry, you must first focus on
the customer. Happy customers let you grow and succeed. Unhappy
customers are always a struggle. The problem AT&T and Verizon are
dealing with comes from the fact they are not focused on the customer. Instead, they are focused on the investor, which is a real problem in a competitive industry.

As a wireless, telecom and technology industry analyst for the last
three decades, I have watched and commented on their innovation,
performance and how they are struggling with transformation and growth.
After a disastrous move into other segments like entertainment and news
with WarnerMedia, Yahoo and AOL, there is a new and growing problem
which they need to resolve.

https://www.rcrwireless.com/20230223/carriers/kagan-how-att-and-verizon-are-impacting-their-landline-users

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