On Thu, 29 Jan 2026 17:08:37 -0600
Bryan Simmons <bryangsimmons@gmail.com> wrote:
On 1/29/2026 2:27 PM, Tal Yessen wrote:
On Thu, 29 Jan 2026 14:15:42 -0600Most of the locations are franchised. Companies regularly pull
Bryan Simmons <bryangsimmons@gmail.com> wrote:
They opened a case file, and are going to get back to me. Hopefully
they catch the guy and get rid of him. Who knows, maybe they'll
give me a future discount on something, but even if they don't, if
they bring down the guy who tried to steal from me, that's plenty.
Steal from YOU to make money for THEM.
Expect a show of nothing much and he gets a pat on the bask...
franchises that they feel reflect poorly on their brand. There was a
Save-a-Lot grocery store that was forced out of business because the
owner couldn't afford to do a remodel to bring the store to a newer
look. That sucked for me because we used to stop there on the way to
camping to buy provisions. In sales, the company lost wholesale
sales, but they, I guess, felt that the Pacific, MO store cheapened
their brand. Of course, franchisers vary in the degree of
institutional control they exert. I've noticed that especially in
hospitality, but this is a major brand with name recognition in the
high nineties.
Also, bad publicity is very bad.
https://www.serviceskills.com/the-cost-of-losing-just-one-customer-why-retention-beats-acquisition/
I was very articulate in my conversation with the customer service
person. The kind of person who is likely to go to the trouble that I
did, without requesting anything tangible is the one smart marketers
know to be concerned about. I made no threats like going on social
media or contacting the BBB, but I fit the type that would. People
who seem principled are the ones likely to do damage.
*****
The best lack all conviction, while the worst
Are full of passionate intensity.
-- W.B. Yeats
*****
You get an A+ for tact and restraint regardless.
It takes a lot to warp a rotor, and the feeling when it does is
unmistakable!
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