Having been through the pain of weeks of digging up our pavements, cutting the electric cables and cutting the power cables Giganet say the can't supply me with full fibre.
One things had returned to normal BT carried out the same disruption but
say the can't supply me with full fibre.
My house was built in 1983 and is one of four that has a drive the council didn't adopt so it's a private shared drive and I'm guessing suppliers
can't be bothered to extend fibre.
I am the first house so the adopted road and pavement runs all the way up the side of my house and both the Giganet and BT manholes are within spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue? Any suggestions as to which department of either company I should speak to to try and persuade them to at least investigate?
Having been through the pain of weeks of digging up our pavements,
cutting the electric cables and cutting the power cables Giganet say the can't supply me with full fibre.
One things had returned to normal BT carried out the same disruption but
say the can't supply me with full fibre.
My house was built in 1983 and is one of four that has a drive the
council didn't adopt so it's a private shared drive and I'm guessing suppliers can't be bothered to extend fibre.
I am the first house so the adopted road and pavement runs all the way
up the side of my house and both the Giganet and BT manholes are within spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue?
Any suggestions as to which department of either company I should speak
to to try and persuade them to at least investigate?
Anybody have any thoughts as to whether the drive may cause the issue?Could it be that digging up the shared drive would require the
Any suggestions as to which department of either company I should speak
to to try and persuade them to at least investigate?
permission of all 4 house-owners? If that is the case, could you pre-emp >that by getting some agreement with your neighbours? It may help if they
all wanted fibre at the same time.
Having been through the pain of weeks of digging up our pavements,
cutting the electric cables and cutting the power cables Giganet say
the can't supply me with full fibre.
One things had returned to normal BT carried out the same disruption
but say the can't supply me with full fibre.
My house was built in 1983 and is one of four that has a drive the
council didn't adopt so it's a private shared drive and I'm guessing suppliers can't be bothered to extend fibre.
I am the first house so the adopted road and pavement runs all the way
up the side of my house and both the Giganet and BT manholes are
within spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue?
Any suggestions as to which department of either company I should
speak to to try and persuade them to at least investigate?
"Jeff Gaines" <jgnewsid@outlook.com> writes:
Having been through the pain of weeks of digging up our pavements,
cutting the electric cables and cutting the power cables Giganet say
the can't supply me with full fibre.
One things had returned to normal BT carried out the same disruption
but say the can't supply me with full fibre.
My house was built in 1983 and is one of four that has a drive the
council didn't adopt so it's a private shared drive and I'm guessing
suppliers can't be bothered to extend fibre.
I am the first house so the adopted road and pavement runs all the way
up the side of my house and both the Giganet and BT manholes are
within spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue?
Any suggestions as to which department of either company I should
speak to to try and persuade them to at least investigate?
How does your telephone wire get to your house? (assuming you have
one). In my case they threaded the fibre through the same duct under
shared land. If it is via telegraph poles they could use them.
I am the first house so the adopted road and pavement runs all the way up >the side of my house and both the Giganet and BT manholes are within >spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue? Any >suggestions as to which department of either company I should speak to to >try and persuade them to at least investigate?
On 16/02/2026 in message <xn0pm3j1nbh27n500j@news.individual.net> Jeff Gaines wrote:
I am the first house so the adopted road and pavement runs all the way up >> the side of my house and both the Giganet and BT manholes are within
spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue? Any >> suggestions as to which department of either company I should speak to to >> try and persuade them to at least investigate?
Many thanks for all the replies :-)
I will speak to Plusnet (current ISP) and see if I can persuade them to
send an Openreach engineer to have a look.
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 16/02/2026 in message <xn0pm3j1nbh27n500j@news.individual.net> Jeff >>Gaines wrote:
I am the first house so the adopted road and pavement runs all the way up >>>the side of my house and both the Giganet and BT manholes are within >>>spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue? >>>Any
suggestions as to which department of either company I should speak to to >>>try and persuade them to at least investigate?
Many thanks for all the replies :-)
I will speak to Plusnet (current ISP) and see if I can persuade them to >>send an Openreach engineer to have a look.
This
https://www.openreach.com/forms/fibre-broadband-availability---customer-form
worked for me. The odd thing is the official response that came back as a >result of filling in this form was that fibre would be impossible. However >shortly after that the checker showed it was available. In my case the pole >that provides the copper pair could not be supplied with fibre for whatever >reason. But I now have a fibre from an adjacent pole - a much longer aerial >run.
On 18/02/2026 in message <10n4q7m$2pp94$1@dont-email.me> Tweed wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 16/02/2026 in message <xn0pm3j1nbh27n500j@news.individual.net> Jeff
Gaines wrote:
I am the first house so the adopted road and pavement runs all the way up >>>> the side of my house and both the Giganet and BT manholes are within
spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the issue? >>>> Any
suggestions as to which department of either company I should speak to to >>>> try and persuade them to at least investigate?
Many thanks for all the replies :-)
I will speak to Plusnet (current ISP) and see if I can persuade them to
send an Openreach engineer to have a look.
This
https://www.openreach.com/forms/fibre-broadband-availability---customer-form >>
worked for me. The odd thing is the official response that came back as a
result of filling in this form was that fibre would be impossible. However >> shortly after that the checker showed it was available. In my case the pole >> that provides the copper pair could not be supplied with fibre for whatever >> reason. But I now have a fibre from an adjacent pole - a much longer aerial >> run.
That's very useful, thank you :-)
I have completed the form, will have to wait and see...
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 18/02/2026 in message <10n4q7m$2pp94$1@dont-email.me> Tweed
wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 16/02/2026 in message <xn0pm3j1nbh27n500j@news.individual.net>
Jeff Gaines wrote:
I am the first house so the adopted road and pavement runs all
the way up the side of my house and both the Giganet and BT
manholes are within spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the
issue? Any
suggestions as to which department of either company I should
speak to to try and persuade them to at least investigate?
Many thanks for all the replies :-)
I will speak to Plusnet (current ISP) and see if I can persuade
them to send an Openreach engineer to have a look.
This
https://www.openreach.com/forms/fibre-broadband-availability---customer-form
worked for me. The odd thing is the official response that came
back as a result of filling in this form was that fibre would be
impossible. However shortly after that the checker showed it was
available. In my case the pole that provides the copper pair could
not be supplied with fibre for whatever reason. But I now have a
fibre from an adjacent pole - a much longer aerial run.
That's very useful, thank you :-)
I have completed the form, will have to wait and see...
If you get a negative response you can still use the form again to
direct more specific questions, eg what exactly is stopping me from
getting fibre and can we discuss this further. It seems to be the
only mechanism to communicate with Open Reach.
On Wed, 18 Feb 2026 21:29:07 -0000 (UTC)
Tweed <usenet.tweed@gmail.com> wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 18/02/2026 in message <10n4q7m$2pp94$1@dont-email.me> Tweed
wrote:
Jeff Gaines <jgnewsid@outlook.com> wrote:
On 16/02/2026 in message <xn0pm3j1nbh27n500j@news.individual.net>
Jeff Gaines wrote:
I am the first house so the adopted road and pavement runs all
the way up the side of my house and both the Giganet and BT
manholes are within spitting distance if the window was open.
Anybody have any thoughts as to whether the drive may cause the
issue? Any
suggestions as to which department of either company I should
speak to to try and persuade them to at least investigate?
Many thanks for all the replies :-)
I will speak to Plusnet (current ISP) and see if I can persuade
them to send an Openreach engineer to have a look.
This
https://www.openreach.com/forms/fibre-broadband-availability---customer-form
worked for me. The odd thing is the official response that came
back as a result of filling in this form was that fibre would be
impossible. However shortly after that the checker showed it was
available. In my case the pole that provides the copper pair could
not be supplied with fibre for whatever reason. But I now have a
fibre from an adjacent pole - a much longer aerial run.
That's very useful, thank you :-)
I have completed the form, will have to wait and see...
If you get a negative response you can still use the form again to
direct more specific questions, eg what exactly is stopping me from
getting fibre and can we discuss this further. It seems to be the
only mechanism to communicate with Open Reach.
That makes their name a little curious!
They arenrCOt keen on talking to end users. Mind you, they communicate like mad prior to the install. IrCOve had about 3 emails and a couple of phone calls to check that IrCOd be in.
| Sysop: | Amessyroom |
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