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Users: | 27 |
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Messages: | 173,683 |
The PayPal chatbot did not understand "How do I track an order using my computer?". I asked it to connect me to a Human, none were available,
on a Saturday morning, so it passed my question on to somewhere, it
would be answered in several hours' time. I might receive the order
before I get a response.
I purchased an item using Paypal. I received a message saying it had
been dispatched, and I could track it. This led to a page which told em
how to install the PayPal 'app' on my mobile. I do not use a
mobile 'phone except when I want to make a call, and anyway it does
not talk to the internet, but I always have access to my desktop PC.
There appears to be no way to install this 'app' onto a plain
computer. If there is, they do not explain how to do it. There is an
offer to send a text message with a link to my 'phone, which is my
non-mobile home 'phone. It receives text messages. I asked for the link
to be sent, I was told it had been sent, but there is still no message,
30 minutes later.
What a mess. The next stage was to contact Chat.
The PayPal chatbot did not understand "How do I track an order using my computer?". I asked it to connect me to a Human, none were available,
on a Saturday morning, so it passed my question on to somewhere, it
would be answered in several hours' time. I might receive the order
before I get a response.
I am most unimpressed.
On 11/10/2025 11:52, Davey wrote:
I purchased an item using Paypal. I received a message saying it had
been dispatched, and I could track it. This led to a page which
told em how to install the PayPal 'app' on my mobile. I do not use a
mobile 'phone except when I want to make a call, and anyway it does
not talk to the internet, but I always have access to my desktop PC.
There appears to be no way to install this 'app' onto a plain
computer. If there is, they do not explain how to do it. There is an
offer to send a text message with a link to my 'phone, which is my non-mobile home 'phone. It receives text messages. I asked for the
link to be sent, I was told it had been sent, but there is still no message, 30 minutes later.
What a mess. The next stage was to contact Chat.
The PayPal chatbot did not understand "How do I track an order
using my computer?". I asked it to connect me to a Human, none were available, on a Saturday morning, so it passed my question on to
somewhere, it would be answered in several hours' time. I might
receive the order before I get a response.
I am most unimpressed.You can't track your package without the app which does not install
on a desktop:-
From:-
https://www.paypal.com/us/cshelp/article/whats-paypal-package-tracking-help956
"PayPal's package tracking service is a feature exclusive to the
PayPal app. It can provide live updates and notifications to track
your shipments from the point of purchase to your door."
.. you can probably run it under an Android Emulator. I sometimes use BlueStacks
https://www.bluestacks.com/
to run the Weight Watchers app since they removed the web version. I
do have it on my phone but the small screen is a pain..
Dave
On 11/10/2025 10:52, Davey wrote:
The PayPal chatbot did not understand "How do I track an order
using my computer?". I asked it to connect me to a Human, none were available, on a Saturday morning, so it passed my question on to
somewhere, it would be answered in several hours' time. I might
receive the order before I get a response.
Was it something advertised online?
THere are strict rules for companies advertising online.
https://www.fsb.org.uk/resources/article/14-e-commerce-laws-and-legal-requirements-for-online-businesses-MCKEGGLGLTFFHATKVELB4RUOQCCM
This includes there being an EMail address.
You can sometimes find one with a bit of searching but you often end
up going around in circles.
On Sat, 11 Oct 2025 12:22:35 +0100
JMB99 <mb@nospam.net> wrote:
On 11/10/2025 10:52, Davey wrote:
The PayPal chatbot did not understand "How do I track an order
using my computer?". I asked it to connect me to a Human, none were
available, on a Saturday morning, so it passed my question on to
somewhere, it would be answered in several hours' time. I might
receive the order before I get a response.
Was it something advertised online?
THere are strict rules for companies advertising online.
https://www.fsb.org.uk/resources/article/14-e-commerce-laws-and-legal-requirements-for-online-businesses-MCKEGGLGLTFFHATKVELB4RUOQCCM
This includes there being an EMail address.
You can sometimes find one with a bit of searching but you often end
up going around in circles.
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this experience,
PayPal have not done anything to encourage my further use of them.
I received the cable before lunch, I have still to hear back from
PayPal concerning the issue of how to track it.
Going round in circles seems to be a feature of talking to AI Chatbots.
After I asked the question as quoted way above, it simply asked me again
what I wanted help with.
I would have thought it was up to the vendor to provide tracking. I
thought the whole purpose of PayPal was t hide your card details from
the vendor...
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this experience,
PayPal have not done anything to encourage my further use of them.
I would have thought it was up to the vendor to provide tracking. I
thought the whole purpose of PayPal was t hide your card details from
the vendor...
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this experience,
PayPal have not done anything to encourage my further use of them.
I would have thought it was up to the vendor to provide tracking. I
thought the whole purpose of PayPal was t hide your card details from
the vendor...
I agree, I was surprised to see it too. But if it is offered, it should
work.
I did not see any way that the vendor would see my card details.
Fail.
From: David Wade <dave@g4ugm.invalid>
Subject: Re: Dumb AI chatbots
Date: Sat, 11 Oct 2025 22:31:07 +0200
User-Agent: Mozilla Thunderbird
Newsgroups: uk.telecom.broadband
Organisation: A noiseless patient Spider
On 11/10/2025 18:55, Davey wrote:
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this
experience, PayPal have not done anything to encourage my further
use of them.
I would have thought it was up to the vendor to provide tracking. I
thought the whole purpose of PayPal was t hide your card details
from the vendor...
I agree, I was surprised to see it too. But if it is offered, it
should work.
I possibly does -> if you can load thep on your smart phone
On Sat, 11 Oct 2025 22:31:07 +0200
David Wade <dave@g4ugm.invalid> wrote:
From: David Wade <dave@g4ugm.invalid>
Subject: Re: Dumb AI chatbots
Date: Sat, 11 Oct 2025 22:31:07 +0200
User-Agent: Mozilla Thunderbird
Newsgroups: uk.telecom.broadband
Organisation: A noiseless patient Spider
On 11/10/2025 18:55, Davey wrote:
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this
experience, PayPal have not done anything to encourage my further
use of them.
I would have thought it was up to the vendor to provide tracking. I
thought the whole purpose of PayPal was t hide your card details
from the vendor...
I agree, I was surprised to see it too. But if it is offered, it
should work.
I possibly does -> if you can load thep on your smart phone
"I do not use a mobile 'phone except when I want to make a call, and anyway it does
not talk to the internet".
Not everybody uses, or even has, a 'smart' phone. If Hermes can make it
work on my PC, so can PayPal.
And I still have not received the promised Text message with the link.
On Sat, 11 Oct 2025 22:31:07 +0200
David Wade <dave@g4ugm.invalid> wrote:
From: David Wade <dave@g4ugm.invalid>
Subject: Re: Dumb AI chatbots
Date: Sat, 11 Oct 2025 22:31:07 +0200
User-Agent: Mozilla Thunderbird
Newsgroups: uk.telecom.broadband
Organisation: A noiseless patient Spider
On 11/10/2025 18:55, Davey wrote:
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this
experience, PayPal have not done anything to encourage my further
use of them.
I would have thought it was up to the vendor to provide tracking. I
thought the whole purpose of PayPal was t hide your card details
from the vendor...
I agree, I was surprised to see it too. But if it is offered, it
should work.
I possibly does -> if you can load thep on your smart phone
"I do not use a mobile 'phone except when I want to make a call, and anyway it does
not talk to the internet".
Not everybody uses, or even has, a 'smart' phone. If Hermes can make it
work on my PC, so can PayPal.
And I still have not received the promised Text message with the link.
Davey <davey@example.invalid> wrote:
On Sat, 11 Oct 2025 22:31:07 +0200
David Wade <dave@g4ugm.invalid> wrote:
From: David Wade <dave@g4ugm.invalid>
Subject: Re: Dumb AI chatbots
Date: Sat, 11 Oct 2025 22:31:07 +0200
User-Agent: Mozilla Thunderbird
Newsgroups: uk.telecom.broadband
Organisation: A noiseless patient Spider
On 11/10/2025 18:55, Davey wrote:
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam, directly
from the manufacturer, and paid using PayPal. With this
experience, PayPal have not done anything to encourage my
further use of them.
I would have thought it was up to the vendor to provide
tracking. I thought the whole purpose of PayPal was t hide your
card details from the vendor...
I agree, I was surprised to see it too. But if it is offered, it
should work.
I possibly does -> if you can load thep on your smart phone
"I do not use a mobile 'phone except when I want to make a call,
and anyway it does not talk to the internet".
Not everybody uses, or even has, a 'smart' phone. If Hermes can
make it work on my PC, so can PayPal.
And I still have not received the promised Text message with the
link.
Complaint to PayPal, claim discrimination. Or buy a smart phone. Or
donrCOt use PayPal. They are your only realistic options.
On Sun, 12 Oct 2025 06:43:46 -0000 (UTC)
Tweed <usenet.tweed@gmail.com> wrote:
Davey <davey@example.invalid> wrote:
On Sat, 11 Oct 2025 22:31:07 +0200
David Wade <dave@g4ugm.invalid> wrote:
From: David Wade <dave@g4ugm.invalid>
Subject: Re: Dumb AI chatbots
Date: Sat, 11 Oct 2025 22:31:07 +0200
User-Agent: Mozilla Thunderbird
Newsgroups: uk.telecom.broadband
Organisation: A noiseless patient Spider
On 11/10/2025 18:55, Davey wrote:
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam, directly >>>>>>> from the manufacturer, and paid using PayPal. With this
experience, PayPal have not done anything to encourage my
further use of them.
I would have thought it was up to the vendor to provide
tracking. I thought the whole purpose of PayPal was t hide your
card details from the vendor...
I agree, I was surprised to see it too. But if it is offered, it
should work.
I possibly does -> if you can load thep on your smart phone
"I do not use a mobile 'phone except when I want to make a call,
and anyway it does not talk to the internet".
Not everybody uses, or even has, a 'smart' phone. If Hermes can
make it work on my PC, so can PayPal.
And I still have not received the promised Text message with the
link.
Complaint to PayPal, claim discrimination. Or buy a smart phone. Or
donrCOt use PayPal. They are your only realistic options.
They replied overnight, basically saying: 'that's the way it is, folks'.
Wow.
On 11/10/2025 11:52, Davey wrote:
I purchased an item using Paypal. I received a message saying it had
been dispatched, and I could track it. This led to a page which told em
how to install the PayPal 'app' on my mobile. I do not use a
mobile 'phone except when I want to make a call, and anyway it does
not talk to the internet, but I always have access to my desktop PC.
There appears to be no way to install this 'app' onto a plain
computer. If there is, they do not explain how to do it. There is an
offer to send a text message with a link to my 'phone, which is my non-mobile home 'phone. It receives text messages. I asked for the link
to be sent, I was told it had been sent, but there is still no message,
30 minutes later.
What a mess. The next stage was to contact Chat.
The PayPal chatbot did not understand "How do I track an order using my computer?". I asked it to connect me to a Human, none were available,
on a Saturday morning, so it passed my question on to somewhere, it
would be answered in several hours' time. I might receive the order
before I get a response.
I am most unimpressed.
You can't track your package without the app which does not install on a desktop:-
From:-
https://www.paypal.com/us/cshelp/article/whats-paypal-package-tracking-help956
"PayPal's package tracking service is a feature exclusive to the PayPal
app. It can provide live updates and notifications to track your
shipments from the point of purchase to your door."
Davey <davey@example.invalid> wrote:
On Sun, 12 Oct 2025 06:43:46 -0000 (UTC)
Tweed <usenet.tweed@gmail.com> wrote:
Davey <davey@example.invalid> wrote:
On Sat, 11 Oct 2025 22:31:07 +0200
David Wade <dave@g4ugm.invalid> wrote:
From: David Wade <dave@g4ugm.invalid>
Subject: Re: Dumb AI chatbots
Date: Sat, 11 Oct 2025 22:31:07 +0200
User-Agent: Mozilla Thunderbird
Newsgroups: uk.telecom.broadband
Organisation: A noiseless patient Spider
On 11/10/2025 18:55, Davey wrote:
On Sat, 11 Oct 2025 14:39:11 +0200
David Wade <dave@g4ugm.invalid> wrote:
I had ordered a replacement power cable for my dashcam,
directly from the manufacturer, and paid using PayPal. With
this experience, PayPal have not done anything to encourage my >>>>>>> further use of them.
I would have thought it was up to the vendor to provide
tracking. I thought the whole purpose of PayPal was t hide your
card details from the vendor...
I agree, I was surprised to see it too. But if it is offered, it
should work.
I possibly does -> if you can load thep on your smart phone
"I do not use a mobile 'phone except when I want to make a call,
and anyway it does not talk to the internet".
Not everybody uses, or even has, a 'smart' phone. If Hermes can
make it work on my PC, so can PayPal.
And I still have not received the promised Text message with the
link.
Complaint to PayPal, claim discrimination. Or buy a smart phone. Or
donrCOt use PayPal. They are your only realistic options.
They replied overnight, basically saying: 'that's the way it is,
folks'. Wow.
You have choices.
You donrCOt have to use PayPal.
You donrCOt have to have a smart phone.
But your choices sometimes lead to results you donrCOt like.
ThererCOs obviously a need to provide essential services via multiple methods, to accommodate those who canrCOt use the mainstream methods.
But ordering stuff via PayPal doesnrCOt come under this. PayPal are
under no obligation to offer a full service to those that
deliberately opt out of owning a smartphone.
David Wade <dave@g4ugm.invalid> wrote:
On 11/10/2025 11:52, Davey wrote:
I purchased an item using Paypal. I received a message saying it
had been dispatched, and I could track it. This led to a page
which told em how to install the PayPal 'app' on my mobile. I do
not use a mobile 'phone except when I want to make a call, and
anyway it does not talk to the internet, but I always have access
to my desktop PC. There appears to be no way to install this
'app' onto a plain computer. If there is, they do not explain how
to do it. There is an offer to send a text message with a link to
my 'phone, which is my non-mobile home 'phone. It receives text
messages. I asked for the link to be sent, I was told it had been
sent, but there is still no message, 30 minutes later.
What a mess. The next stage was to contact Chat.
The PayPal chatbot did not understand "How do I track an order
using my computer?". I asked it to connect me to a Human, none
were available, on a Saturday morning, so it passed my question
on to somewhere, it would be answered in several hours' time. I
might receive the order before I get a response.
I am most unimpressed.You can't track your package without the app which does not install
on a desktop:-
From:-
https://www.paypal.com/us/cshelp/article/whats-paypal-package-tracking-help956
"PayPal's package tracking service is a feature exclusive to the
PayPal app. It can provide live updates and notifications to track
your shipments from the point of purchase to your door."
If you have a tracking number you can likely throw it into: https://parcelsapp.com/
and it'll pull up the tracking information. Works for many couriers.
Although the developer is Russian so the KGB could ask for it too:
<quote>
The site has the right to transfer the user's personal information to
third parties in the following cases:
The user expressed his consent to such actions, by consent
expressed in the provision of such data; Transmission is required as
part of the user's use of a particular site, or to provide goods and
/ or services to the user; The transfer is provided by Russian or
other applicable law within the framework of the procedure
established by law; In order to ensure the possibility of protecting
the rights and legitimate interests of the site or third parties in
cases where the user violates the Site's User Agreement. </quote> https://parcelsapp.com/en/privacy
(no doubt alternative websites are available)
Theo
Do you still get the credit card protection when using PayPal?
JMB99 <mb@nospam.net> wrote:
Do you still get the credit card protection when using PayPal?
Sometimes yes, sometimes no. ItrCOs complicated.
https://www.moneysavingexpert.com/credit-cards/paypal-section75/
On Mon, 13 Oct 2025 06:51:58 -0000 (UTC)
Tweed <usenet.tweed@gmail.com> wrote:
JMB99 <mb@nospam.net> wrote:
Do you still get the credit card protection when using PayPal?Sometimes yes, sometimes no. ItrCOs complicated.
https://www.moneysavingexpert.com/credit-cards/paypal-section75/
I don't use PayPal for credit card protection, I use it when it is
convenient to do so. Especially with merchants that I do not recognise.