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  • Re: Digiguide TV lisitings software - contacting them to renew my subscription

    From J. P. Gilliver@G6JPG@255soft.uk to uk.tech.broadcast,uk.tech.digital-tv on Tue Jun 3 19:26:24 2025
    From Newsgroup: uk.tech.digital-tv

    On 14/05/2025 12:39, NY wrote:
    []
    But... when I examined my bank transaction, I'd got an out-of-date
    invoice number from several years ago. I'm sure I pasted the new invoice number into the bank website, but maybe I didn't.
    []
    Just a remote possibility: did you cut-and-paste the number from the
    plain text version of an email?
    I ask because, a while ago, I was receiving a newsletter - from
    findmypast, I think, anyway, one of those companies who send emails
    containing both plain text and HTML. I asked them why they were telling
    me about events with minimal notice, eventually telling me after the
    events were over, and they had no idea what I was on about. I eventually worked out that their email system was broken, and the plain text part
    (which I was viewing) had stopped updating some months ago; it contained
    the newsletter from then, repeated each month. Took a lot of explaining
    - I don't think they _ever_ believed me. (Most of them had no idea their system was sending two-part mails, or even had any clue such things
    existed.)

    Though invoices these days tend to be .pdf, so that wouldn't explain it.
    --
    J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf
    
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  • From NY@me@privacy.invalid to uk.tech.broadcast,uk.tech.digital-tv on Thu Jun 5 10:21:33 2025
    From Newsgroup: uk.tech.digital-tv

    "J. P. Gilliver" <G6JPG@255soft.uk> wrote in message news:101neoh$6d4d$1@dont-email.me...
    On 14/05/2025 12:39, NY wrote:
    []
    But... when I examined my bank transaction, I'd got an out-of-date
    invoice number from several years ago. I'm sure I pasted the new invoice
    number into the bank website, but maybe I didn't.
    []
    Just a remote possibility: did you cut-and-paste the number from the plain text version of an email?
    I ask because, a while ago, I was receiving a newsletter - from
    findmypast, I think, anyway, one of those companies who send emails containing both plain text and HTML. I asked them why they were telling me about events with minimal notice, eventually telling me after the events were over, and they had no idea what I was on about. I eventually worked
    out that their email system was broken, and the plain text part (which I
    was viewing) had stopped updating some months ago; it contained the newsletter from then, repeated each month. Took a lot of explaining - I don't think they _ever_ believed me. (Most of them had no idea their
    system was sending two-part mails, or even had any clue such things existed.)

    I'd set up the payee in my NatWest bank account several years ago, and each year when I made a new payment I copied-and-pasted the new invoice number
    into the "my reference" field for the BACS transfer.

    When I came to pay this year's, I *thought* I'd done that, but somehow the entry still had the old invoice number from a previous year by the time I pressed the Go button. It wasn't even last year's reference - I must have
    paid last year by credit card rather than BACS. It didn't help this year
    that the Digiguide payment process on their web site grouped "credit/debit card" and "Paypal" under a single heading of "Paypal". I was going to pay by credit card. I knew I didn't want Paypal so I selected the other, thinking there would be a credit card option, and then found I had passed the point
    of no return and had to pay by BACS. And then I cocked up the reference. My brain must have been operating on reduced power (*) that day.


    (*) Brings back memories of Trade Test Transmissions "Emley Moor is
    operating on reduced power today so signals may be weaker than normal" etc.

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