I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
On 29/12/2025 19:38, Martin Harran wrote:
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of
somebody trying to haggle with me to carrry on my subscription going
through a series of-a super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
On 29/12/2025 19:38, Martin Harran wrote:
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of
somebody trying to haggle with me to carrry on my subscription going
through a series of-a super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
I too have a subscription to the Times and sometimes I have thought
about cancelling my subscription, usually when they publish a
particularly irritating article or moderate out my subsequent comment.
I suspect that if you cancel your direct debit or standing order they
would continue giving you access to the site and then demand the arrears
of subscription and maybe even threaten to sue. I wonder if anyone has
had that experience.
On 29/12/2025 19:38, Martin Harran wrote:
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of
somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
I too have a subscription to the Times and sometimes I have thought
about cancelling my subscription, usually when they publish a
particularly irritating article or moderate out my subsequent comment.
I suspect that if you cancel your direct debit or standing order they
would continue giving you access to the site and then demand the arrears
of subscription and maybe even threaten to sue. I wonder if anyone has
had that experience.
I want to cancel my subscription to The Times/Sunday Times. AlthoughI was slightly surprised this was the only method to cancel (I was
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
On 29/12/2025 19:38, Martin Harran wrote:2#section-260
I want to cancel my subscription to The Times/Sunday Times. Although my
subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of
somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
Section 260 of the Digital Markets, Competition and Consumers Act 2024
[^1] (DMCC Act) contains the provision for which you are searching.
However, only the unfair commercial practices of the DMCC Act are
currently in force (since 6 April 2025). It is expected that the
remaining provisions (including specific rules for subscriptions,
including section 260) will be enacted in Spring 2026.
Regards
S.P.
[^1]
https://www.legislation.gov.uk/ukpga/2024/13/part/4/chapter/
On Mon, 29 Dec 2025 22:37:10 +0000, Simon Parker wrote:
Section 260 of the Digital Markets, Competition and Consumers Act 2024
[^1] (DMCC Act) contains the provision for which you are searching.
However, only the unfair commercial practices of the DMCC Act are
currently in force (since 6 April 2025). It is expected that the
remaining provisions (including specific rules for subscriptions,
including section 260) will be enacted in Spring 2026.
Has thre been any suggestion that this will actually be enforced ?
I am using as my measure the lack of any enforcement (let alone
meaningful) against websites that are inaccessible to people using screen readers due to the fact they do not adhere to W3C standards. A clear
breach of the equality act.
On 29/12/2025 19:38, Martin Harran wrote:
I want to cancel my subscription to The Times/Sunday Times. Although myI wonder what defence they would put up against an accusation of discrimination against those with hearing defects. Several of my
subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of
somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
friends and acquaintances in advanced years, which may well be a feature
of Times subscribers, are somewhat deaf. They mostly try hard to avoid interactions by telephone. They find it much easier to use web pages or email to handle subscriptions etc., and I'm not surprised.
On 29/12/2025 19:38, Martin Harran wrote:
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of
somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
I too have a subscription to the Times and sometimes I have thought
about cancelling my subscription, usually when they publish a
particularly irritating article or moderate out my subsequent comment.
I suspect that if you cancel your direct debit or standing order they
would continue giving you access to the site and then demand the arrears
of subscription and maybe even threaten to sue. I wonder if anyone has
had that experience.
My reasons are entirely mercenary. I currently pay re410 per month but I
have received a 'come back' offer on a previous email address for re45
for 12 months which will save me re4115. Will be interesting to see if
they give me that offer when I ring them tomorrow EfOe
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of >somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
Just a word of warning. I cancelled a mobile contract with EE a few
years back and had to 'phone because they offered no choice.
After a half hour discussion with a gentleman in Mumbai I finally
escaped after saying I did not want any of the offers he made.
He marked the record that he had convinced me to stay.
I spent three years fighting them, 2 debt collectors and the factor they sold the "debt" to.
Even of you do have to cancel by phone a recorded delivery letter to
their Secretary is worthwhile.
On 30/12/2025 21:38, Jeff Gaines wrote:
Yes, that's a serious problem with having to cancel by phone. With
Just a word of warning. I cancelled a mobile contract with EE a few
years back and had to 'phone because they offered no choice.
After a half hour discussion with a gentleman in Mumbai I finally
escaped after saying I did not want any of the offers he made.
He marked the record that he had convinced me to stay.
I spent three years fighting them, 2 debt collectors and the factor
they sold the "debt" to.
Even of you do have to cancel by phone a recorded delivery letter to
their Secretary is worthwhile.
email you have a written record of your cancellation, unless you record
the conversation yourself (and how many of us do?) then any subsequent dispute is your word against theirs.
I want to cancel my subscription to The Times/Sunday Times. Although
my subscription was taken out online, they have no option to cancel
online,or by email, I have to telephone the. There is an email option
to cancel but that is strictly for people outside the UK and Ireland.
The number to phone is Freephone but I really don't want the hassle of somebody trying to haggle with me to carrry on my subscription going
through a series of super-dooper, special offers, I just want to
cancel.
I'm guessing that there is nothing strictly illegal in this but is it
ethical or acceptable practice?
On 30/12/2025 21:38, Jeff Gaines wrote:
Yes, that's a serious problem with having to cancel by phone.-a With
Just a word of warning. I cancelled a mobile contract with EE a few
years back and had to 'phone because they offered no choice.
After a half hour discussion with a gentleman in Mumbai I finally
escaped after saying I did not want any of the offers he made.
He marked the record that he had convinced me to stay.
I spent three years fighting them, 2 debt collectors and the factor
they sold the "debt" to.
Even of you do have to cancel by phone a recorded delivery letter to
their Secretary is worthwhile.
email you have a written record of your cancellation, unless you record
the conversation yourself (and how many of us do?) then any subsequent dispute is your word against theirs.
On 31/12/2025 10:55, Clive Page wrote:
On 30/12/2025 21:38, Jeff Gaines wrote:Demand an email from them acknowledging the cancellation - or send them
Yes, that's a serious problem with having to cancel by phone.-a With
Just a word of warning. I cancelled a mobile contract with EE a few
years back and had to 'phone because they offered no choice.
After a half hour discussion with a gentleman in Mumbai I finally
escaped after saying I did not want any of the offers he made.
He marked the record that he had convinced me to stay.
I spent three years fighting them, 2 debt collectors and the factor
they sold the "debt" to.
Even of you do have to cancel by phone a recorded delivery letter to
their Secretary is worthwhile.
email you have a written record of your cancellation, unless you record
the conversation yourself (and how many of us do?) then any subsequent
dispute is your word against theirs.
an email referring to the phone call and doing the same thing? Not 100% reliable, but a low effort and zero cost option.
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