A well known retailer of televisions has twice sold me expensive LG televisions which have developed faults. The retailer provides a 6 year guarantee. I have claimed within 5 years of each purchase.
On both occasions, the retailer won't send anyone out to examine the television and to discover whether the fault can be repaired. Instead,
the person in customer services declares that the parts are no longer available from LG and that I am therefore offered a sum of money which
takes into account the years of use I have had from the TV, about half
of the original purchase price. And that is offered as a credit against buying a new TV from them. The old TV can be dumped in landfill for all
they care.
Am I being unreasonable? It seems to me that their "guarantee" is no
better than my statutory rights. They do not offer a second hand
replacement TV of equal quality. And only after arguing with them do I persuade them to send the money to my bank account rather than holding
it as a credit in their account against my future purchases from them.
I was wondering where and how to bring this issue to the attention of a wider public, given that there ought to be an interest in repairing
goods rather than adding to landfill. So, any views?
On 11:15 18 Oct 2025, The Todal said:
A well known retailer of televisions has twice sold me expensive LG
televisions which have developed faults. The retailer provides a 6 year
guarantee. I have claimed within 5 years of each purchase.
On both occasions, the retailer won't send anyone out to examine the
television and to discover whether the fault can be repaired. Instead,
the person in customer services declares that the parts are no longer
available from LG and that I am therefore offered a sum of money which
takes into account the years of use I have had from the TV, about half
of the original purchase price. And that is offered as a credit against
buying a new TV from them. The old TV can be dumped in landfill for all
they care.
Am I being unreasonable? It seems to me that their "guarantee" is no
better than my statutory rights. They do not offer a second hand
replacement TV of equal quality. And only after arguing with them do I
persuade them to send the money to my bank account rather than holding
it as a credit in their account against my future purchases from them.
I was wondering where and how to bring this issue to the attention of a
wider public, given that there ought to be an interest in repairing
goods rather than adding to landfill. So, any views?
I recently stumbled across the video below and was reminded of your query
a few months ago. The video doesn't mention anything earth shattering but
it does touch upon some interesting points for when I replace my tv.
"This TV engineer will stop you getting ..." https://youtube.com/watch?v=9AcUdg42tac
On 11:15 18 Oct 2025, The Todal said:
A well known retailer of televisions has twice sold me expensive LG
televisions which have developed faults. The retailer provides a 6 year
guarantee. I have claimed within 5 years of each purchase.
On both occasions, the retailer won't send anyone out to examine the
television and to discover whether the fault can be repaired. Instead,
the person in customer services declares that the parts are no longer
available from LG and that I am therefore offered a sum of money which
takes into account the years of use I have had from the TV, about half
of the original purchase price. And that is offered as a credit against
buying a new TV from them. The old TV can be dumped in landfill for all
they care.
Am I being unreasonable? It seems to me that their "guarantee" is no
better than my statutory rights. They do not offer a second hand
replacement TV of equal quality. And only after arguing with them do I
persuade them to send the money to my bank account rather than holding
it as a credit in their account against my future purchases from them.
I was wondering where and how to bring this issue to the attention of a
wider public, given that there ought to be an interest in repairing
goods rather than adding to landfill. So, any views?
I recently stumbled across the video below and was reminded of your query
a few months ago. The video doesn't mention anything earth shattering but
it does touch upon some interesting points for when I replace my tv.
"This TV engineer will stop you getting ..." https://youtube.com/watch?v=9AcUdg42tac
Pamela <uklm@permabulator.33mail.com> wrote:
On 11:15 18 Oct 2025, The Todal said:
A well known retailer of televisions has twice sold me expensive LG
televisions which have developed faults. The retailer provides a 6
year guarantee. I have claimed within 5 years of each purchase.
On both occasions, the retailer won't send anyone out to examine
the television and to discover whether the fault can be repaired.
Instead, the person in customer services declares that the parts
are no longer available from LG and that I am therefore offered a
sum of money which takes into account the years of use I have had
from the TV, about half of the original purchase price. And that is
offered as a credit against buying a new TV from them. The old TV
can be dumped in landfill for all they care.
Am I being unreasonable? It seems to me that their "guarantee" is
no better than my statutory rights. They do not offer a second hand
replacement TV of equal quality. And only after arguing with them
do I persuade them to send the money to my bank account rather than
holding it as a credit in their account against my future purchases
from them.
I was wondering where and how to bring this issue to the attention
of a wider public, given that there ought to be an interest in
repairing goods rather than adding to landfill. So, any views?
I recently stumbled across the video below and was reminded of your
query a few months ago. The video doesn't mention anything earth
shattering but it does touch upon some interesting points for when I
replace my tv.
"This TV engineer will stop you getting ..."
https://youtube.com/watch?v=9AcUdg42tac
Electronic devices used to follow a 'bath tub curve' for
failures.
Early in their life, failures tended to be due to poor quality,
manufacturing issues.
Then there was a flat section when random component failures ruled.
Then came the 'wear out phase'. As the name suggests, components
simply failed due to aging.
In military equipment, techniques were used to 'weed out' items
in the first phase - temperature and vibration cycling.
Data on components allowed failure in the 'flat' phase to be
predicted.
With the changes in components, especially to semiconductors, the
wear out phase got pushed to the right dramatically. Although some semiconductors do have specific issues.
Then came lead free solder.
While many of the issues associated with that have now been overcome,
there is a lot of equipment around which has the 'early' stuff.
It added a factor which reintroduced an aging / wear out mechanism.
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