Hi All,
Our Hotpoint washing machine has developed a fault and the error code
says it is a faulty door lock mechanism. Our one looks like this one
https://www.espares.co.uk/washing-machine-door-interlock-dk001-03042/product.pl?pid=5287953&query=3061966OH
but it seems the part has been replaced by Hotpoint to be one that
looks like the following
https://www.espares.co.uk/thermal-lock-rold/product.pl?pid=5514611&query=3128090OH
The issue is that the replacement one does not have the little clip
at the bottom left of the original one (first picture) which is where
the emergency door release rod connects. One end of the plastic rod
is accessible in the filter compartment bottom left of the machine
and when you pull it, it pulls that clip down and at the top a pin is
pushed into the yellow box which then somehow releases the lock so
you can open the door. Easiest seen in the third picture of the
first item.
The replacement part seems to work in the same way except there is
nowhere to connect the door release rod to and I can't see how you
would get to it to release the lock if the machine failed etc. It
seems a very odd thing for Hotpoint to remove from the replacement
part.
Hotpoint have been absolutely useless. There is no way to contact
their technical team to ask how this is supposed to work other than contacting their customer sales support team who then email the tech
team. We have been waiting for 2 weeks for a reply and constant
chasing seems to have no effect. Interestingly no escalation or
complaints process either apparently.
Anyone have any ideas of what to do next/ how the replacement is
supposed to work?
Many thanks in advance
Lee.
Hi All,
Our Hotpoint washing machine has developed a fault and the error code
says it is a faulty door lock mechanism. Our one looks like this one
https://www.espares.co.uk/washing-machine-door-interlock-dk001-03042/product.pl?pid=5287953&query=3061966OH
but it seems the part has been replaced by Hotpoint to be one that looks
like the following
https://www.espares.co.uk/thermal-lock-rold/product.pl?pid=5514611&query=3128090OH
The issue is that the replacement one does not have the little clip at
the bottom left of the original one (first picture) which is where the emergency door release rod connects. One end of the plastic rod is accessible in the filter compartment bottom left of the machine and when
you pull it, it pulls that clip down and at the top a pin is pushed into
the yellow box which then somehow releases the lock so you can open the
door. Easiest seen in the third picture of the first item.
The replacement part seems to work in the same way except there is
nowhere to connect the door release rod to and I can't see how you would
get to it to release the lock if the machine failed etc. It seems a very
odd thing for Hotpoint to remove from the replacement part.
Hotpoint have been absolutely useless. There is no way to contact their technical team to ask how this is supposed to work other than contacting their customer sales support team who then email the tech team. We have
been waiting for 2 weeks for a reply and constant chasing seems to have
no effect. Interestingly no escalation or complaints process either apparently.
Anyone have any ideas of what to do next/ how the replacement is
supposed to work?
Many thanks in advance
Lee.
I can't see how you would get to it to release the lock if the machine failed etc.
It seems a very odd thing for Hotpoint to remove from the
replacement part.
But that replacement part /isn't/ a Hotpoint part! As it says at the top left, it's an "eSpares Approved part". So it's nothing to do with
Hotpoint - it's eSpares you should be putting the question to.
Anyway, it look like other sources are available for the genuine part
for a few pounds less such as <https://www.diy.com/departments/hotpoint- genuine-washing-machine-door-interlock-dk001-03042- merc00305602/5045383431527_BQ.prd>.
Interestingly, this claims to be a Hotpoint part, but doesn't seem to
have that clip: <https://www.amazon.co.uk/Ariston-Hotpoint-C00305602-Washing-Security/ dp/B07QB8DXYD>
Lee Nowell wrote:
I can't see how you would get to it to release the lock if the machine
failed etc.
When my ancient Hotpoint failed, I found a youtube description of how to slip a length of string around the door and pull it operate on the latch.
It seems a very odd thing for Hotpoint to remove from the replacement
part.
Possibly part of the change from "real Hotpoint" to "Indesit with a
Hotpoint sticker"?
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