From Newsgroup: rec.puzzles

I recently had to contact the company that hosts my website for
technical support. I had to use "Chat Support" because the company quit providing email and phone support. During the conversation, the agent
made the following statement:

<quote, copied from the actual transcript>

Phone Support has been shut down since Feb 2023 and customers have only
option to contact support is Chat medium. We believe this will allow us
to provide you with a more efficient and convenient support experience.

<end quote>

I asked, "How is support more efficient and convenient without phone or email?". They did not have a ready answer.

Puzzle: Come up with an answer that the Chat agent can use the next time
my question arises. Try to come up with something that would convince a long-time customer that the company is doing them a favor by offering
only chat support.
--
Carl G.

--
This email has been checked for viruses by AVG antivirus software.
www.avg.com
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From Newsgroup: rec.puzzles

On 14/10/2025 05:19, Carl G. wrote:

I recently had to contact the company that hosts my website for
technical support. I had to use "Chat Support" because the
company quit providing email and phone support.-a During the
conversation, the agent made the following statement:

<quote, copied from the actual transcript>

Phone Support has been shut down since Feb 2023 and customers
have only option to contact support is Chat medium. We believe
this will allow us to provide you with a more efficient and
convenient support experience.

<end quote>

I asked, "How is support more efficient and convenient without
phone or email?".-a They did not have a ready answer.

Puzzle: Come up with an answer that the Chat agent can use the
next time my question arises.-a Try to come up with something that
would convince a long-time customer that the company is doing
them a favor by offering only chat support.

Q: "How is support more efficient and convenient without phone or
email?"
A: "By farming out support to AI, we were able to cut staffing
costs and pass those savings onto you by deferring a price rise
for a few months."
Q: "And email? Can't the AI do email?"
A: <blushing emoji> "We forgot our POP3 password, so we can send
but we can't receive. We're working on it."
--
Richard Heathfield
Email: rjh at cpax dot org dot uk
"Usenet is a strange place" - dmr 29 July 1999
Sig line 4 vacant - apply within
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From Newsgroup: rec.puzzles


"Carl G." <carlgnews@microprizes.com> posted:

I recently had to contact the company that hosts my website for
technical support. I had to use "Chat Support" because the company quit providing email and phone support. During the conversation, the agent
made the following statement:

<quote, copied from the actual transcript>

Phone Support has been shut down since Feb 2023 and customers have only option to contact support is Chat medium. We believe this will allow us
to provide you with a more efficient and convenient support experience.

<end quote>

I asked, "How is support more efficient and convenient without phone or email?". They did not have a ready answer.

Puzzle: Come up with an answer that the Chat agent can use the next time
my question arises. Try to come up with something that would convince a long-time customer that the company is doing them a favor by offering
only chat support.

Lots of younger folks don't like Email... They prefer Chat (and LINE).

_______________

I sent you 2 emails --- One bounced and

the other... (I'm not sure what happended to it)
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