From Newsgroup: misc.phone.mobile.iphone


By not simply applying the credit automatically, they're obviously
hoping some people won't bother or even know about it.


Verizon is paying $20 to anyone affected by Wednesday's outage
- here's how to get it
--------------------------------------------------------------
The credit won't be applied to your bill automatically.

Update: Verizon has announced that customers affected by the
outage will receive a $20 account credit. This article has been
updated to reflect that.

If you're a Verizon subscriber, there's a good chance your iPhone
was without service yesterday. For much of the day, hundreds of
thousands of U.S. customers were left without voice and data
service so they couldn't make calls, send texts, or access any
Internet services when away from Wi-Fi.

In a post on X Wednesday night, Verizon promised it would "make
this right," and followed up Thursday morning with some specific
information: "To help provide some relief to those affected, we
will give you a $20 account credit that can be easily redeemed by
logging into the myVerizon app."

The company hasn't offered any details about what caused the
outage, though it seems to have been an avoidable issue rather
than a hack or attack. Verizon has apologized and admitted that it
"let many of our customers down." An additional post reinterated
that the credit "isn't meant to make up for what happened. No credit
really can. But it's a way of acknowledging your time and showing
that this matters to us.

Verizon says customers will receive a text message when the credit
is available in the myVerizon app. Users will then need to log in
and claim the credit, which should show up on the following month's
bill. Verizon says the credit represents "multiple days of service."
Additionally, business customers who service multiple people will be
contacted directly.

According to Down Detector, East Coast cities such as New York,
Philadelphia, Atlanta, and Miami were among the most affected, though
the outage also affected Houston, Los Angeles, and Chicago. The
outage began around 1pm ET and lasted well into the night, with users
seeing "SOS" displayed on their phones where the bars should be.

While Verizon said the issue was resolved as of 11pm ET last night,
Down Detector was still showing scattered reports of outages around
the country, but the bulk of the affected customers appeared to have
been restored. If you're still showing "SOS" and not receiving service,
try restarting your phone or toggling the cellular button in Settings>
Cellular to restore the connection.



<https://www.macworld.com/article/3033657/verizon-outage-credit-myverizon-app-login-text-message.html>





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