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  • More Optus incompetence (SMTP e-mail failure)

    From Ozix@ozix@xizo.am to aus.computers on Tue Nov 25 09:17:31 2025
    From Newsgroup: aus.computers

    Many Whirlpool users reported they cannot send e-mails for several days.
    Optus outsourced e-mail to atmail. I guess they blocked port 25 for SMTP
    due to spammers. Port 587 seems to work now without changing any other settings. But Optus support page for mail settings still says to use
    port 25 this morning. Why did Optus not send e-mail to all customers to
    update their e-mail settings? E-mail can still be received, it was
    sending that failed. Did atmail not bother to tell Optus what they done?
    But Optus should have responded to customer complaints and noticed
    something was wrong by now.

    BTW Optus help via their app is useless. When you get pass the AI bot,
    it is some junior cubicle drone who thinks you are using mobile phone.
    Then when you tell them it is desktop computer, they say to connect PC
    by ethernet not wi-fi. You have to repeat that internet connection is
    fine, it is one specific feature that isn't working. Eventually escalate
    to their N+1 who never calls back.
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  • From Marco Moock@mm@dorfdsl.de to aus.computers on Sat Nov 29 11:32:30 2025
    From Newsgroup: aus.computers

    On 25.11.2025 09:17 Uhr Ozix wrote:

    Many Whirlpool users reported they cannot send e-mails for several
    days. Optus outsourced e-mail to atmail. I guess they blocked port 25
    for SMTP due to spammers. Port 587 seems to work now without changing
    any other settings. But Optus support page for mail settings still
    says to use port 25 this morning. Why did Optus not send e-mail to
    all customers to update their e-mail settings? E-mail can still be
    received, it was sending that failed. Did atmail not bother to tell
    Optus what they done? But Optus should have responded to customer
    complaints and noticed something was wrong by now.

    That indeed doesn't sound professional, as port 587 has been specified
    more than 20 years ago - to make blocking 25 possible to stop spammers
    at home user's computers.
    --
    kind regards
    Marco

    Send spam to 1764058651muell@stinkedores.dorfdsl.de

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