From Newsgroup: alt.comp.software.firefox

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header", "Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header", "Page_Fault_in_nonpage_area", or "System_Service_Exception".

Could be faulty RAM, leave memcheck running overnight, if that doesn't
find any errors, look for updated GPU drivers ...

--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Op 6-1-2026 om 19:32 schreef Andy Burns:

Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

Could be faulty RAM, leave memcheck running overnight, if that doesn't
find any errors, look for updated GPU drivers ...

I do not know about memcheck or GPU drivers.

Is it this?

<https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/>

Or is memcheck somewhere in Windows 7?

Rink
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Rink wrote:

I do not know about memcheck or GPU drivers.

Is it this?

<https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for- problems/>

yes, it has to reboot to shutdown win7 and get into memcheck itself, let
it run overnight

Or is memcheck somewhere in Windows 7?

Or you can run memtest86 from a USB stick

<https://www.memtest86.com>
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header", "Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink

Not an answer to your question, but you are aware that 115.x is the last version of Firefox which will run on Windows 7? https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

On 06.01.2026 20:44, R Daneel Olivaw wrote:

Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink

Not an answer to your question, but you are aware that 115.x is the last version of Firefox which will run on Windows 7? https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support

do you only click on random posts in this group and think you must give
some random stupid answers?

ciao..



--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

On Tue, 1/6/2026 1:52 PM, Andy Burns wrote:

Rink wrote:

I do not know about memcheck or GPU drivers.

Is it this?

<https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for- problems/>

yes, it has to reboot to shutdown win7 and get into memcheck itself, let it run overnight

For Windows 7, apparently there is an "mdsched.exe" as the entry point.

An alternative, is to add a boot menu, then in the boot menu, tab
to the bottom to select it. Takes maybe 5-10 minutes.

For the boot menu:

1) type "cmd" into the run box, the search finds it, then right click and "Run as Administrator"

2) bcdedit /set {bootmgr} displaybootmenu True # It should say operation completed, after you hit return.

3) On the next boot, the old fashioned boot menu appears.
The timer is usually set to 30 seconds by default.
Use the <tab> key to advance to the bottom menu item.
The same memory test as mdsched.exe should run.

Or is memcheck somewhere in Windows 7?

Or you can run memtest86 from a USB stick

<https://www.memtest86.com>

--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

On Tue, 1/6/2026 1:24 PM, Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header", "Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink

When The BSOD appears, does it have a driver name ?

The driver name might begin with "nv" and it is
an NVidia driver problem.

*******

Your problem description suggests:

"disable hardware acceleration setting in Firefox"

Some hardware/driver combinations, may not be the best
for working with Firefox. In such cases when instability
is a side effect, you can try turning acceleration off.
In this example, I have unticked both boxes (unticked top
one first, then second one appears).

Settings : General : Performance
__
| | Use recommended performance settings
--
--
| | Use hardware acceleration when available
--

See if the box stays up a bit more, when FFx is set that way.

We've had some fun with this in the past, when Firefox would
not stay running long enough to use that interface...

Paul
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

R Daneel Olivaw wrote:

Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

[..snip..]

Not an answer to your question, but you are aware that 115.x is the last version of Firefox which will run on Windows 7?

That's why he uses it and looks for alternative Browsers.
"r3dfox : alternative for Firefox (on Windows 7)" <10jjk21$1mjb$1@dont-email.me>
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Op 6-1-2026 om 22:07 schreef Paul:

On Tue, 1/6/2026 1:24 PM, Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink

When The BSOD appears, does it have a driver name ?

The driver name might begin with "nv" and it is
an NVidia driver problem.

*******

Your problem description suggests:

"disable hardware acceleration setting in Firefox"

Some hardware/driver combinations, may not be the best
for working with Firefox. In such cases when instability
is a side effect, you can try turning acceleration off.
In this example, I have unticked both boxes (unticked top
one first, then second one appears).

Settings : General : Performance
__
| | Use recommended performance settings
--
--
| | Use hardware acceleration when available
--

See if the box stays up a bit more, when FFx is set that way.

We've had some fun with this in the past, when Firefox would
not stay running long enough to use that interface...

Paul

Thanks Paul,

I will try this first.

In Dutch:
Instellingen : Algemeen : Prestaties
- Aanbevolen prestatie-instellingen gebruiken
- Hardwareversnelling gebruiken wanneer beschikbaar

I unticked both boxes and will see if the BSOD is gone.

Rink
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Rink <rink.hof.haalditmaarweg@planet.nl> wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header", "Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Possibly you got an update to your video drivers. Did you leave Windows
to automatically update drivers? Don't do that. To update drivers, get
them from the hardware manufacturer, not from Microsoft. Disable
automated hardware/driver updates in Windows.

Disable hardware acceleration in Firefox. That uses the GPU which means Firefox is using the driver to access the video card, and sometimes how
Firefox thinks it can do accelerated computation is not what the video
card maker implemented. Hardware/GPU acceleration only some slight
effect then playing online video games inside of Firefox.

https://www.youtube.com/watch?v=51MeJd0VVYY https://support.mozilla.org/en-US/kb/performance-settings

If you have a Samsung m.2 NVMe SSD, you might also have installed their Magician program. A feature it present is RAPID mode: a driver they
install that will accelerate the SSD under very rare scenarios, like for benchmarking. Do not use Magician's RAPID driver.
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

On 7/01/2026 6:51 am, Schugo wrote:

On 06.01.2026 20:44, R Daneel Olivaw wrote:

Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink

Not an answer to your question, but you are aware that 115.x is the last
version of Firefox which will run on Windows 7?
https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support

do you only click on random posts in this group and think you must give
some random stupid answers?

ciao..

What's "stupid" about R Daneel's reply mentioning that FF 115 is,
effectively EOL for Win 7??

If nothing else, it makes Rink aware that there could be bigger and
better problems around the corner.
--
Daniel70
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

On Tue, 6 Jan 2026 19:24:09 +0100, Rink
<rink.hof.haalditmaarweg@planet.nl> wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header", >"Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

it's possible you have *.dmp files in c:\windows\Minidump

Using the nirsoft Bluescreenviewer gives more information about the
cause of the BSOD.
https://www.nirsoft.net/utils/blue_screen_view.html

The bluescreenviewer looks default in c:\windows\minidump dir if it
can find dumo files.

Interpretation of the information isn't always easy.
But with some luck you can see what caused the BSOD.
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Op 6-1-2026 om 23:13 schreef Rink:

Op 6-1-2026 om 22:07 schreef Paul:

On Tue, 1/6/2026 1:24 PM, Rink wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Rink

When The BSOD appears, does it have a driver name ?

The driver name might begin with "nv" and it is
an NVidia driver problem.

*******

Your problem description suggests:

-a-a-a "disable hardware acceleration setting in Firefox"

Some hardware/driver combinations, may not be the best
for working with Firefox. In such cases when instability
is a side effect, you can try turning acceleration off.
In this example, I have unticked both boxes (unticked top
one first, then second one appears).

-a-a-a Settings : General : Performance
-a-a-a-a-a-a __
-a-a-a-a-a |-a |-a-a Use recommended performance settings
-a-a-a-a-a-a --
-a-a-a-a-a-a-a-a-a-a-a --
-a-a-a-a-a-a-a-a-a-a |-a |-a Use hardware acceleration when available
-a-a-a-a-a-a-a-a-a-a-a --

See if the box stays up a bit more, when FFx is set that way.

We've had some fun with this in the past, when Firefox would
not stay running long enough to use that interface...

-a-a-a Paul

Thanks Paul,

I will try this first.

In Dutch:
Instellingen : Algemeen : Prestaties
-a-a - Aanbevolen prestatie-instellingen gebruiken
-a-a-a-a-a-a-a - Hardwareversnelling gebruiken wanneer beschikbaar

I unticked both boxes and will see if the BSOD is gone.

Rink

It looks like this is the solution for me.
After unticking these two boxes, I haven't seen a BSOD.
Even not while switching off the computer two times.

Rink

--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.software.firefox

Op 7-1-2026 om 2:05 schreef VanguardLH:

Rink <rink.hof.haalditmaarweg@planet.nl> wrote:

Since about a month (after I updated Firefox),
I have problems with closing Windows 7 when I used Firefox
(now Firefox 115.31.0esr 64bits).
I see a BSOD with a lot of text, mentioning "Bad_Pool_Header",
"Page_Fault_in_nonpage_area", or "System_Service_Exception".

I have no idea what that is and I do not understand what to do.

Workaround is let the PC start again in "Veilige Modus" (Safe Mode)
and as that is finished, just close it down.

Sometimes I get the BSOD when I'm just doing something.
In that case always Firefox is active.

What can I do to repair this?

Possibly you got an update to your video drivers. Did you leave Windows
to automatically update drivers? Don't do that. To update drivers, get
them from the hardware manufacturer, not from Microsoft. Disable
automated hardware/driver updates in Windows.

I do not automatically update drivers.
I even did not update Windows7 for about 5 years.
I do not want W10 and certainly not W11.
Thinking about Linux (Mint?) but I have no experience with other OS's.

Disable hardware acceleration in Firefox. That uses the GPU which means Firefox is using the driver to access the video card, and sometimes how Firefox thinks it can do accelerated computation is not what the video
card maker implemented. Hardware/GPU acceleration only some slight
effect then playing online video games inside of Firefox.

Paul gave this advise too on Jan 6th.
It looks like this is the solution. I haven't seen BSOD's after I
unticked those two hardware acceleration boxes.

https://www.youtube.com/watch?v=51MeJd0VVYY https://support.mozilla.org/en-US/kb/performance-settings

If you have a Samsung m.2 NVMe SSD, you might also have installed their Magician program. A feature it present is RAPID mode: a driver they
install that will accelerate the SSD under very rare scenarios, like for benchmarking. Do not use Magician's RAPID driver.

Old fashioned HDD's here.

Thank you, VanguardLH.

Rink
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