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  • Re: Recommendations for good ISP with British support staff

    From Jeff Layman@Jeff@invalid.invalid to uk.telecom.broadband on Sun Aug 17 14:27:42 2025
    From Newsgroup: uk.telecom.broadband

    On 13/08/2025 10:42, Andy Newman wrote:

    I went down this route a few months ago and ended up seriously looking
    at Zen as I have the same concerns about offshore support. What kept me
    with Plusnet was the deal I negotiated when I contacted them to discuss leaving.

    I've been with Zen for over 9 years and their support is fine. My
    broadband became intermittent on Friday afternoon and I emailed them,
    getting a case number by return. On Sunday around noon I got an email to contact them to run some tests. At 1330 I rang them and got the tests
    done. They contacted Openreach directly after the tests confirmed an
    issue and arranged for them to call to check the landline.
    --
    Jeff
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  • From Davey@davey@example.invalid to uk.telecom.broadband on Sun Aug 17 16:29:02 2025
    From Newsgroup: uk.telecom.broadband

    On Sun, 17 Aug 2025 14:27:42 +0100
    Jeff Layman <Jeff@invalid.invalid> wrote:

    On 13/08/2025 10:42, Andy Newman wrote:

    I went down this route a few months ago and ended up seriously
    looking at Zen as I have the same concerns about offshore support.
    What kept me with Plusnet was the deal I negotiated when I
    contacted them to discuss leaving.

    I've been with Zen for over 9 years and their support is fine. My
    broadband became intermittent on Friday afternoon and I emailed them, getting a case number by return. On Sunday around noon I got an email
    to contact them to run some tests. At 1330 I rang them and got the
    tests done. They contacted Openreach directly after the tests
    confirmed an issue and arranged for them to call to check the
    landline.


    I also have also always been very satisfied with Zen's support.
    --
    Davey.

    --- Synchronet 3.21a-Linux NewsLink 1.2