Mark Carver <mark@invalid.com> wrote:
On 09/08/2025 18:46, Tweed wrote:
Mark Carver <mark@invalid.com> wrote:
On 08/08/2025 16:27, Tweed wrote:
The Plusnet FTTP prices seem to increase by an alarming amount each year if
their website is to be believed. The monthly amount goes up by -u4 each >>>> year.
I've never gone over about 29 quid a month with Plusnet. Just before the >>> 18 or 24 month contract expires, I ring them up, and (to coin a recent >>> well used phrase by a certain president ) Make a Deal. My fee simply
yo-yos between 25 and 29/mth.
I got really fed up with having to do this with Virgin Media. Since IrCOve >> been with IDNet my pricing has remained constant.
It's only 5-10 mins every 18 to 24 months though ! I don't like playing their games either, but life is to short to be dogmatic about these things
ItrCOs not just playing the game though, itrCOs having to deal with a company that you *know* will try and rip you off every 18 months or so. I have no interest it supporting a company with such business practices.
Tim+ <timdownieuk@yahoo.co.youkay> wrote:
Mark Carver <mark@invalid.com> wrote:
On 09/08/2025 18:46, Tweed wrote:
Mark Carver <mark@invalid.com> wrote:
On 08/08/2025 16:27, Tweed wrote:
The Plusnet FTTP prices seem to increase by an alarming amount each year if
their website is to be believed. The monthly amount goes up by -u4 each >>>>>> year.
I've never gone over about 29 quid a month with Plusnet. Just before the >>>>> 18 or 24 month contract expires, I ring them up, and (to coin a recent >>>>> well used phrase by a certain president ) Make a Deal. My fee simply >>>>> yo-yos between 25 and 29/mth.
I got really fed up with having to do this with Virgin Media. Since IrCOve >>>> been with IDNet my pricing has remained constant.
It's only 5-10 mins every 18 to 24 months though ! I don't like playing >>> their games either, but life is to short to be dogmatic about these things >>>
ItrCOs not just playing the game though, itrCOs having to deal with a company
that you *know* will try and rip you off every 18 months or so. I have no >> interest it supporting a company with such business practices.
VM is the worst because you can't actually ring up and ask how much to
commit for a new contract. You have to cancel - not just threaten to
cancel, actually cancel. Then wait for a callback to offer you a deal. If the callback never came (or you couldn't take the call) the cancel would go through unless you called a second time to un-cancel.
In my case the only alternative was 11Mbps ADSL (no FTTC) so they had me
over a barrel, and they knew it.
Theo
Woody <harrogate3@ntlworld.com> wrote:
On Sun 10/08/2025 07:18, Tweed wrote:
Woody <harrogate3@ntlworld.com> wrote:
On Sat 09/08/2025 18:46, Tweed wrote:CityFibre is not owned by Currys if that is what you mean.
Mark Carver <mark@invalid.com> wrote:
On 08/08/2025 16:27, Tweed wrote:
The Plusnet FTTP prices seem to increase by an alarming amount each year if
their website is to be believed. The monthly amount goes up by -u4 each >>>>>>> year.
I've never gone over about 29 quid a month with Plusnet. Just before the >>>>>> 18 or 24 month contract expires, I ring them up, and (to coin a recent >>>>>> well used phrase by a certain president ) Make a Deal. My fee simply >>>>>> yo-yos between 25 and 29/mth.
I got really fed up with having to do this with Virgin Media. Since IrCOve
been with IDNet my pricing has remained constant.
VM is a pain. I was a beta tester on dial up with what was then NTL
around Y2K and found the system quite good - and I'm still with them.
BUT the thing most people overlook is reliability. In now just about 25 >>>> years with them I have only had I think four outages. One Boxing Day
(when we had TV with them) the picture froze all day, a car drove into >>>> the street cab at the top of our road (c 120m) and we were off broadband >>>> for four days but we did get compensation, and on one occasion when my >>>> original NTL hub decided to go slow they sent a chap around two days
later and he fitted me a (Netgear) Hub2 which was brilliant. (They have >>>> since declared the ub2 obsolete about three months ago and sent me a
Hub4 - which has not impressed me so far.)
If I changed supplier (and since the beginning of the pandemic we have >>>> been City Fibred with a choice of about 18 different providers including >>>> IDNet) the only thing that would put me off them is that they are owned >>>> by Curry's, a company that I detest.
I had VM for about as long as you did. They offered much faster speeds than >>> any OpenReach offering round here (who have still not installed fibre). But >>> in the last decade or so VM went mad with pricing. Not only annual hikes, >>> they occasionally went for two increases in a year.
Sorry, my error. Since the comment to which I was responding was about
IDNet I presumed readers would link my comment to IDNet - who are owned
by Curry's.
The ISP IDNet is independent and has been around almost as long as the consumer Internet.
And they are up to their old tricks again. IrCOve just looked up their current offerings. 24 month contract with an 11 percent price rise after 6 months. And then another similar rise at 18 months.
IrCOve had AAISP at another location for 15 years. It has never gone up in price. It started off as reassuringly expensive and is now looking fairly standard.
Davey <davey@example.invalid> wrote:
On Sat, 9 Aug 2025 17:46:47 -0000 (UTC)Zen are carefully wording their offering these days. No price rises during the contract. Their currently advertised contract length is I8 months. So thatrCOs a potential hike every 18 months. This is very different from their original promise of no price rise whilst you remained a customer.
Tweed <usenet.tweed@gmail.com> wrote:
Mark Carver <mark@invalid.com> wrote:
On 08/08/2025 16:27, Tweed wrote:
The Plusnet FTTP prices seem to increase by an alarming amount
each year if their website is to be believed. The monthly amount
goes up by -u4 each year.
I've never gone over about 29 quid a month with Plusnet. Just
before the 18 or 24 month contract expires, I ring them up, and (to
coin a recent well used phrase by a certain president ) Make a
Deal. My fee simply yo-yos between 25 and 29/mth.
I got really fed up with having to do this with Virgin Media. Since
IrCOve been with IDNet my pricing has remained constant.
Zen has a valid reputation for not increasing its prices. I had one
landline with them from 2010 until 2022, and the price never changed.
I had another at a different place from 2010 to 2023, and that was the
same.
Tweed <usenet.tweed@gmail.com> wrote:
And they are up to their old tricks again. IrCOve just looked up their
current offerings. 24 month contract with an 11 percent price rise after 6 >> months. And then another similar rise at 18 months.
Another trick is that they changed their website based on whether you were
on a Virgin IP or not - the new customers deals were hidden away so you couldn't find them (they may have been accessible if you knew where to
look).
IrCOve had AAISP at another location for 15 years. It has never gone up in >> price. It started off as reassuringly expensive and is now looking fairly
standard.
Does the price match the new customer price, or are you grandfathered onto
an existing deal? eg the new customer deal for VDSL with 1TB cap is -u45pm.
Theo
On 09/08/2025 21:06, Tweed wrote:
Davey <davey@example.invalid> wrote:
On Sat, 9 Aug 2025 17:46:47 -0000 (UTC)Zen are carefully wording their offering these days. No price rises
Tweed <usenet.tweed@gmail.com> wrote:
Mark Carver <mark@invalid.com> wrote:
On 08/08/2025 16:27, Tweed wrote:
The Plusnet FTTP prices seem to increase by an alarming amount
each year if their website is to be believed. The monthly amount
goes up by -u4 each year.
I've never gone over about 29 quid a month with Plusnet. Just
before the 18 or 24 month contract expires, I ring them up, and
(to coin a recent well used phrase by a certain president ) Make
a Deal. My fee simply yo-yos between 25 and 29/mth.
I got really fed up with having to do this with Virgin Media.
Since IrCOve been with IDNet my pricing has remained constant.
Zen has a valid reputation for not increasing its prices. I had one
landline with them from 2010 until 2022, and the price never
changed. I had another at a different place from 2010 to 2023, and
that was the same.
during the contract. Their currently advertised contract length is
I8 months. So thatrCOs a potential hike every 18 months. This is very different from their original promise of no price rise whilst you
remained a customer.
Agreed. I've been with Zen since June 2016 and the price has stayed
the same, more or less (it was copper ADSL2 at the start. I few years
ago I changed to FTTC, and that was slightly cheaper). When I am
forced to change to "Digital voice" no doubt the cost will go up a
bit, but it's the 18-month contracts which I am concerned about.
On Sun 10/08/2025 09:59, Tweed wrote:
Woody <harrogate3@ntlworld.com> wrote:
On Sun 10/08/2025 07:18, Tweed wrote:
Woody <harrogate3@ntlworld.com> wrote:
On Sat 09/08/2025 18:46, Tweed wrote:CityFibre is not owned by Currys if that is what you mean.
Mark Carver <mark@invalid.com> wrote:
On 08/08/2025 16:27, Tweed wrote:
The Plusnet FTTP prices seem to increase by an alarming amount each year if
their website is to be believed. The monthly amount goes up by -u4 each
year.
I've never gone over about 29 quid a month with Plusnet. Just before the
18 or 24 month contract expires, I ring them up, and (to coin a recent >>>>>>> well used phrase by a certain president ) Make a Deal. My fee simply >>>>>>> yo-yos between 25 and 29/mth.
I got really fed up with having to do this with Virgin Media. Since IrCOve
been with IDNet my pricing has remained constant.
VM is a pain. I was a beta tester on dial up with what was then NTL
around Y2K and found the system quite good - and I'm still with them. >>>>>
BUT the thing most people overlook is reliability. In now just about 25 >>>>> years with them I have only had I think four outages. One Boxing Day >>>>> (when we had TV with them) the picture froze all day, a car drove into >>>>> the street cab at the top of our road (c 120m) and we were off broadband >>>>> for four days but we did get compensation, and on one occasion when my >>>>> original NTL hub decided to go slow they sent a chap around two days >>>>> later and he fitted me a (Netgear) Hub2 which was brilliant. (They have >>>>> since declared the ub2 obsolete about three months ago and sent me a >>>>> Hub4 - which has not impressed me so far.)
If I changed supplier (and since the beginning of the pandemic we have >>>>> been City Fibred with a choice of about 18 different providers including >>>>> IDNet) the only thing that would put me off them is that they are owned >>>>> by Curry's, a company that I detest.
I had VM for about as long as you did. They offered much faster speeds than
any OpenReach offering round here (who have still not installed fibre). But
in the last decade or so VM went mad with pricing. Not only annual hikes, >>>> they occasionally went for two increases in a year.
Sorry, my error. Since the comment to which I was responding was about
IDNet I presumed readers would link my comment to IDNet - who are owned
by Curry's.
The ISP IDNet is independent and has been around almost as long as the
consumer Internet.
There is confusion around - and I fell into the trap!
IDNet is independent, accepted.
ID Mobile - which looks very similar - is a wholly owned subsidiary of Currys - who I still detest!
Our Plusnet contract expires in a couple of months. Now that PN are
closing their email servers and offloading it to Greenly who will start >charging in 2 years, we are thinking of changing to a different ISP.
We want an ISP with British-accented support staff who do not have that >strange mixture of clueless-yet-supercilious attitude of overseas
technical support, who want to go through everything in grinding detail
even though I've briefed them on "this works; this doesn't work" to
prevent them wasting time on things I've already tried.
Either ISP-only or ISP-plus-telephone. If we go for ISP only, we'd
probably switch back to BT for phone.
We don't need web-hosting: we've already got that, and we may decide to
use the email accounts with that web hosting for everything,to avoid
being tied to an ISP to keep email accounts.
So which are the ISPs to go for and which are the ones to avoid? Price
is important: we currently pay -u43 for ISP and phone (unlimited phone >calls). So that is the price to beat.
On 06/08/2025 17:05, NY wrote:
Our Plusnet contract expires in a couple of months. Now that PN are
closing their email servers and offloading it to Greenly who will
start charging in 2 years, we are thinking of changing to a different
ISP.
We want an ISP with British-accented support staff who do not have
that strange mixture of clueless-yet-supercilious attitude of overseas
technical support, who want to go through everything in grinding
detail even though I've briefed them on "this works; this doesn't
work" to prevent them wasting time on things I've already tried.
Either ISP-only or ISP-plus-telephone. If we go for ISP only, we'd
probably switch back to BT for phone.
We don't need web-hosting: we've already got that, and we may decide
to use the email accounts with that web hosting for everything,to
avoid being tied to an ISP to keep email accounts.
So which are the ISPs to go for and which are the ones to avoid? Price
is important: we currently pay -u43 for ISP and phone (unlimited phone
calls). So that is the price to beat.
If you have the option of one of the Alt-Nets in your area, check out the reviews (but also make sure you understand what you need to do to keep your landline number if you want that. City fibre or OpenReach (FTTP or FTTC)? I see a lot of love for Zen and Aquiss. I'd go with one of them if I didn't have the decent Alt-Net option.
On 10/08/2025 22:17, Jason H wrote:If County Broadband appear in your area, reach for the aforementioned bargepole. 'Describing them as 'Cowboys' does a dis-service to the
On 06/08/2025 17:05, NY wrote:
Our Plusnet contract expires in a couple of months. Now that PN
are closing their email servers and offloading it to Greenly who
will start charging in 2 years, we are thinking of changing to a
different ISP.
We want an ISP with British-accented support staff who do not have
that strange mixture of clueless-yet-supercilious attitude of
overseas technical support, who want to go through everything in
grinding detail even though I've briefed them on "this works; this
doesn't work" to prevent them wasting time on things I've already
tried.
Either ISP-only or ISP-plus-telephone. If we go for ISP only, we'd
probably switch back to BT for phone.
We don't need web-hosting: we've already got that, and we may
decide to use the email accounts with that web hosting for
everything,to avoid being tied to an ISP to keep email accounts.
So which are the ISPs to go for and which are the ones to avoid?
Price is important: we currently pay -u43 for ISP and phone
(unlimited phone calls). So that is the price to beat.
If you have the option of one of the Alt-Nets in your area, check
out the reviews (but also make sure you understand what you need to
do to keep your landline number if you want that. City fibre or
OpenReach (FTTP or FTTC)? I see a lot of love for Zen and Aquiss.
I'd go with one of them if I didn't have the decent Alt-Net option.
Unfortunately the only Alt-Net I have is Virgin, and, well I'm
afraid, '.....bargepole' applies there (for physical and billing
reasons).
It's a shame, the village I'm in entered some sort of bidding process
about 10 years to have Virgin fibre it up, which they 'won', so the
roads are now full of fibre tubes buried about 50mm below the road
surface, and regularly exposed when a pot hole forms. Cowboys.
That seems to have kept Gigaclear and Giganet away from us, they are
both, (yes both !) in neighbouring areas.
So I carry on waiting for Openreach FTTP.........................
Unfortunately the only Alt-Net I have is Virgin, and, well I'm
afraid, '.....bargepole' applies there (for physical and billing
reasons).
It's a shame, the village I'm in entered some sort of bidding process
about 10 years to have Virgin fibre it up, which they 'won', so the
roads are now full of fibre tubes buried about 50mm below the road
surface, and regularly exposed when a pot hole forms. Cowboys.
That seems to have kept Gigaclear and Giganet away from us, they are
both, (yes both !) in neighbouring areas.
So I carry on waiting for Openreach FTTP.........................
If County Broadband appear in your area, reach for the aforementioned bargepole. 'Describing them as 'Cowboys' does a dis-service to the
bovine species.
On 11/08/2025 10:38, Davey wrote:
Unfortunately the only Alt-Net I have is Virgin, and, well I'm
afraid, '.....bargepole' applies there (for physical and billing
reasons).
It's a shame, the village I'm in entered some sort of bidding process
about 10 years to have Virgin fibre it up, which they 'won', so the
roads are now full of fibre tubes buried about 50mm below the road
surface, and regularly exposed when a pot hole forms. Cowboys.
That seems to have kept Gigaclear and Giganet away from us, they are
both, (yes both !) in neighbouring areas.
So I carry on waiting for Openreach FTTP.........................
If County Broadband appear in your area, reach for the aforementioned
bargepole. 'Describing them as 'Cowboys' does a dis-service to the
bovine species.
Say what you like about Openreach, but a least they have higher
standards (at least as far as the DP) Proper street cabinets, that
cannot be easily prised open, and cables and ducting buried 350-450mm deep.
Although, I have seen some atrocities down the front of some people's houses, that I would personally never accept
Mark Carver <mark@invalid.com> wrote:
On 11/08/2025 10:38, Davey wrote:
Unfortunately the only Alt-Net I have is Virgin, and, well I'm
afraid, '.....bargepole' applies there (for physical and billing
reasons).
It's a shame, the village I'm in entered some sort of bidding process
about 10 years to have Virgin fibre it up, which they 'won', so the
roads are now full of fibre tubes buried about 50mm below the road
surface, and regularly exposed when a pot hole forms. Cowboys.
That seems to have kept Gigaclear and Giganet away from us, they are
both, (yes both !) in neighbouring areas.
So I carry on waiting for Openreach FTTP.........................
If County Broadband appear in your area, reach for the aforementioned
bargepole. 'Describing them as 'Cowboys' does a dis-service to the
bovine species.
Say what you like about Openreach, but a least they have higher
standards (at least as far as the DP) Proper street cabinets, that
cannot be easily prised open, and cables and ducting buried 350-450mm deep. >>
Although, I have seen some atrocities down the front of some people's
houses, that I would personally never accept
CityFibre installed here two years ago. They seem to have done a good job, using properly laid ducting to decent street cabinets. Everything is ducted here, OR telephone (no fibre yet), VM (ex Diamond Cable) and now CF. CF
used my existing OR duct to get from their cabinet to my house, about a 150 metre run. CFrCOs model is similar to OR, ie wholesaling to ISPs. That means you can choose a quality ISP, rather than being stuck with the AltnetrCOs in house ISP where prices will inevitably be jacked up (see VMrCa) and you get stuck behind Carrier Grade NAT. Mind you, they are doing a terrible job of selling the service. So far, in two years, werCOve had just three leaflets from three different very obscure ISPs trying to sell a connection. The
sort of leaflet that comes with all the other junk in MondayrCOs post that goes straight in the bin. No wonder take up is less than the industry had hoped for.
On 11/08/2025 14:38, Tweed wrote:
Mark Carver <mark@invalid.com> wrote:
On 11/08/2025 10:38, Davey wrote:
Unfortunately the only Alt-Net I have is Virgin, and, well I'm
afraid, '.....bargepole' applies there (for physical and billing
reasons).
It's a shame, the village I'm in entered some sort of bidding process >>>>> about 10 years to have Virgin fibre it up, which they 'won', so the
roads are now full of fibre tubes buried about 50mm below the road
surface, and regularly exposed when a pot hole forms. Cowboys.
That seems to have kept Gigaclear and Giganet away from us, they are >>>>> both, (yes both !) in neighbouring areas.
So I carry on waiting for Openreach FTTP.........................
If County Broadband appear in your area, reach for the aforementioned
bargepole. 'Describing them as 'Cowboys' does a dis-service to the
bovine species.
Say what you like about Openreach, but a least they have higher
standards (at least as far as the DP) Proper street cabinets, that
cannot be easily prised open, and cables and ducting buried 350-450mm
deep.
Although, I have seen some atrocities down the front of some people's
houses, that I would personally never accept
CityFibre installed here two years ago. They seem to have done a good
job,
using properly laid ducting to decent street cabinets. Everything is
ducted
here, OR telephone (no fibre yet), VM (ex Diamond Cable) and now CF. CF
used my existing OR duct to get from their cabinet to my house, about
a 150
metre run. CFrCOs model is similar to OR, ie wholesaling to ISPs. That
means
you can choose a quality ISP, rather than being stuck with the
AltnetrCOs in
house ISP where prices will inevitably be jacked up (see VMrCa) and you get >> stuck behind Carrier Grade NAT. Mind you, they are doing a terrible
job of
selling the service. So far, in two years, werCOve had just three leaflets >> from three different very obscure ISPs trying to sell a connection. The
sort of leaflet that comes with all the other junk in MondayrCOs post that >> goes straight in the bin. No wonder take up is less than the industry had
hoped for.
City Fibre are laying a fibre right through our village this week, but I don't know why ?-a Unless it's just passing through to somewhere else !
When the sun goes down a bit, I'll take a wander and see how deep !
A friend is about to sign up for 500/500 with Gigaclear for 22 quid/mth. Great, but as he said to me, impossible to know what it will rise to in
18 mths time !
On 11/08/2025 14:38, Tweed wrote:
Mark Carver <mark@invalid.com> wrote:
On 11/08/2025 10:38, Davey wrote:
Unfortunately the only Alt-Net I have is Virgin, and, well I'm
afraid, '.....bargepole' applies there (for physical and billing
reasons).
It's a shame, the village I'm in entered some sort of bidding process >>>>> about 10 years to have Virgin fibre it up, which they 'won', so the
roads are now full of fibre tubes buried about 50mm below the road
surface, and regularly exposed when a pot hole forms. Cowboys.
That seems to have kept Gigaclear and Giganet away from us, they are >>>>> both, (yes both !) in neighbouring areas.
So I carry on waiting for Openreach FTTP.........................
If County Broadband appear in your area, reach for the aforementioned
bargepole. 'Describing them as 'Cowboys' does a dis-service to the
bovine species.
Say what you like about Openreach, but a least they have higher
standards (at least as far as the DP) Proper street cabinets, that
cannot be easily prised open, and cables and ducting buried 350-450mm deep. >>>
Although, I have seen some atrocities down the front of some people's
houses, that I would personally never accept
CityFibre installed here two years ago. They seem to have done a good job, >> using properly laid ducting to decent street cabinets. Everything is ducted >> here, OR telephone (no fibre yet), VM (ex Diamond Cable) and now CF. CF
used my existing OR duct to get from their cabinet to my house, about a 150 >> metre run. CFrCOs model is similar to OR, ie wholesaling to ISPs. That means >> you can choose a quality ISP, rather than being stuck with the AltnetrCOs in >> house ISP where prices will inevitably be jacked up (see VMrCa) and you get >> stuck behind Carrier Grade NAT. Mind you, they are doing a terrible job of >> selling the service. So far, in two years, werCOve had just three leaflets >> from three different very obscure ISPs trying to sell a connection. The
sort of leaflet that comes with all the other junk in MondayrCOs post that >> goes straight in the bin. No wonder take up is less than the industry had
hoped for.
City Fibre are laying a fibre right through our village this week, but I >don't know why ? Unless it's just passing through to somewhere else !
When the sun goes down a bit, I'll take a wander and see how deep !
A friend is about to sign up for 500/500 with Gigaclear for 22 quid/mth. >Great, but as he said to me, impossible to know what it will rise to in
18 mths time !
Our Plusnet contract expires in a couple of months. Now that PN are
closing their email servers and offloading it to Greenly who will start charging in 2 years, we are thinking of changing to a different ISP.
We want an ISP with British-accented support staff who do not have that strange mixture of clueless-yet-supercilious attitude of overseas
technical support, who want to go through everything in grinding detail
even though I've briefed them on "this works; this doesn't work" to
prevent them wasting time on things I've already tried.
Either ISP-only or ISP-plus-telephone. If we go for ISP only, we'd
probably switch back to BT for phone.
We don't need web-hosting: we've already got that, and we may decide to
use the email accounts with that web hosting for everything,to avoid
being tied to an ISP to keep email accounts.
So which are the ISPs to go for and which are the ones to avoid? Price
is important: we currently pay -u43 for ISP and phone (unlimited phone calls). So that is the price to beat.
If you were to go with a third party VOIP provider:
PN at ~-u25-30 per month
A&A at -u1.44 per month for a VOIP phone number
Leaves about -u10-15 a month in the kitty for phone calls on a 1.8p/min (landline) or 4.8p/min (mob) basis
or:
PN -u25-30 per month
Voipfone -u3.60 pm for a VOIP phone number
Voipfone minutes packages starting at -u2.88 for 250 landline minutes
OFCOM claim that number transfers are seamless and can be achieved
during the 30 days after the relinquishing provider releases the number
Number transfer is clearly an administrative function, involving a
person clicking a button at a computer. There's no need for a
technician to go to an exchange and physically move wires. So I don't understand why the transfer from one ISP via BT to a VoIP provider takes
a week. Can anybody explain?
I went down this route a few months ago and ended up seriously looking
at Zen as I have the same concerns about offshore support. What kept me
with Plusnet was the deal I negotiated when I contacted them to discuss leaving.
On 13/08/2025 10:42, Andy Newman wrote:
I went down this route a few months ago and ended up seriously
looking at Zen as I have the same concerns about offshore support.
What kept me with Plusnet was the deal I negotiated when I
contacted them to discuss leaving.
I've been with Zen for over 9 years and their support is fine. My
broadband became intermittent on Friday afternoon and I emailed them, getting a case number by return. On Sunday around noon I got an email
to contact them to run some tests. At 1330 I rang them and got the
tests done. They contacted Openreach directly after the tests
confirmed an issue and arranged for them to call to check the
landline.
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