From Newsgroup: uk.telecom.broadband

On 04/07/2025 10:33, DrStevenStrange wrote:

So I have left PlusNet and my contract has ended - checking my final
bill I note I am in credit by £27.

Will this automatically be put back in my account do I need to contact >them??

I had the same situation when leaving BT. It took them a couple of weeks to
credit the money back to my account.

--
A PICKER OF UNCONSIDERED TRIFLES
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From Newsgroup: uk.telecom.broadband

On Fri, 4 Jul 2025 18:42:50 -0000 (UTC), Jason H
<jason_hindle@yahoo.com> wrote:

On 04/07/2025 10:33, DrStevenStrange wrote:

So I have left PlusNet and my contract has ended - checking my final
bill I note I am in credit by ú27.

Will this automatically be put back in my account do I need to contact >>them??

I had the same situation when leaving BT. It took them a couple of weeks to
credit the money back to my account.

There was a small amount of credit left on my BT bill when I left.
They clearly had no intention of crediting it to me or closing the
account.
Then I realised why, I still had a product with them, a BT Chargecard
which I hadn't used for ages.
I decided to leave the account open in case I needed to make a
cashless call in an emergency.
A year or two later the Chargecard service was withdrawn and I closed
the account got the refund.
--
Graham.

%Profound_observation%
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From Newsgroup: uk.telecom.broadband

Theo wrote:

DrStevenStrange <kubmw2ce@duck.com> wrote:

So I have left PlusNet and my contract has ended - checking my final
bill I note I am in credit by -u27.

Will this automatically be put back in my account do I need to contact
them??

IIRC I think they will automatically credit the account your direct debit came
from. Give them a few weeks and chase if nothing shows up.

Theo

Ok - thanks
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