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A laptop of a family member has a very noisy fan - the only option seems
to be to buy a new one, and there are several youtube videos giving replacement instructions.
I could get one from Amazon for -u23 but it would come from China and
take 3 weeks to arrive. Ebay didn't have anything better. But
AliExpress (which seems to be the chinese equivalent of Ebay) had
several on offer at around -u10 with delivery (also from China) in about
2 weeks. I hadn't used them before, but thought that I could risk -u10
in a good cause.
So I ordered one at -u9-93 and tried to pay, first using Google Pay -
this failed. Then using Paypal - this failed too. No information in
either case just 'transaction failed'f and no order number shown. So I risked entering my Visa card number on the AliPay website. This time
the order succeeded and I got an order confirmation and estimated
delivery date. Hooray.
But I then checked my Visa card account, I saw first two then 3
identical debits of -u9-93, two of them from Paypal. I contacted my
credit card company in the UK but they say that I have to try to resolve
this with the retailer first. AliExpress make it as hard as possible to contact anyone there, but eventually I found a chat function and
contacted what appeared to be a real human. But it was not clear that
he/she actually understood the problem or could do anything about it. I await events. In the mean time, my advice is: don't do what I did.
Clive Page wrote:I've used AliExpress several times, they have too many discount pop-ups,
So I
risked entering my Visa card number on the AliPay website. This time
the order succeeded and I got an order confirmation and estimated
delivery date. Hooray.
For balance, I've used AliExpress via paypal a few time now with no complaint. And the last time the faulty battery I returned was refunded
as soon as the parcel was scanned.
A laptop of a family member has a very noisy fan - the only option seems
to be to buy a new one, and there are several youtube videos giving replacement instructions.
I could get one from Amazon for -u23 but it would come from China and
take 3 weeks to arrive. Ebay didn't have anything better. But
AliExpress (which seems to be the chinese equivalent of Ebay) had
several on offer at around -u10 with delivery (also from China) in about
2 weeks. I hadn't used them before, but thought that I could risk -u10
in a good cause.
So I ordered one at -u9-93 and tried to pay, first using Google Pay -
this failed. Then using Paypal - this failed too. No information in
either case just 'transaction failed'f and no order number shown. So I risked entering my Visa card number on the AliPay website. This time
the order succeeded and I got an order confirmation and estimated
delivery date. Hooray.
But I then checked my Visa card account, I saw first two then 3
identical debits of -u9-93, two of them from Paypal. I contacted my
credit card company in the UK but they say that I have to try to resolve this with the retailer first. AliExpress make it as hard as possible to contact anyone there, but eventually I found a chat function and
contacted what appeared to be a real human. But it was not clear that he/she actually understood the problem or could do anything about it. I await events. In the mean time, my advice is: don't do what I did.
A laptop of a family member has a very noisy fan - the only option seems
to be to buy a new one, and there are several youtube videos giving replacement instructions.
I could get one from Amazon for -u23 but it would come from China and
take 3 weeks to arrive.-a Ebay didn't have anything better.-a But
AliExpress (which seems to be the chinese equivalent of Ebay) had
several on offer at around -u10 with delivery (also from China) in about
2 weeks.-a I hadn't used them before, but thought that I could risk -u10
in a good cause.
So I ordered one at -u9-93 and tried to pay, first using Google Pay -
this failed. Then using Paypal - this failed too.-a No information in
either case just 'transaction failed'f and no order number shown.-a So I risked entering my Visa card number on the AliPay website.-a This time
the order succeeded and I got an order confirmation and estimated
delivery date.-a-a Hooray.
But I then checked my Visa card account, I saw first two then 3
identical debits of -u9-93,-a two of them from Paypal.-a I contacted my credit card company in the UK but they say that I have to try to resolve this with the retailer first.-a AliExpress make it as hard as possible to contact anyone there, but eventually I found a chat function and
contacted what appeared to be a real human.-a But it was not clear that he/she actually understood the problem or could do anything about it.-a I await events.-a In the mean time, my advice is: don't do what I did.
For balance, I've used AliExpress via paypal a few time now with no complaint. And the last time the faulty battery I returned was refunded
as soon as the parcel was scanned.
Customer service is not very coherent and the quality of the items is basically down to you to do your due diligence - you are not shopping at
John Lewis. You get what you pay for. OTOH you pay a fraction of what
you'd pay for the identical made-in-China item on Amazon.
Theo--
Jethro_uk wrote:
Clive Page wrote:I've used AliExpress several times, they have too many discount pop-ups,
So I risked entering my Visa card number on the AliPay website. This
time the order succeeded and I got an order confirmation and estimated
delivery date. Hooray.
For balance, I've used AliExpress via paypal a few time now with no
complaint. And the last time the faulty battery I returned was refunded
as soon as the parcel was scanned.
and their "slidy thing" to logon has often been a pain, but never had
issues with purchases ...
On 26/08/2025 12:44, Theo wrote:
Customer service is not very coherent and the quality of the items is basically down to you to do your due diligence - you are not shopping at John Lewis. You get what you pay for. OTOH you pay a fraction of what you'd pay for the identical made-in-China item on Amazon.
Oddly enough I ended up in a live chat session with someone from the
actual vendor who emailed me a refund sticker which I put on the goods
to return it and got a full refund
I opened a live chat. The customer service person didn't have any
knowledge of the recall notice and asked me to send them a copy of the
order and of the recall (really? Can't they see what their own system
has sent me?).
Do the transactions show on your Paypal account? If not, it's likely they are just a 'pending hold' on the funds which will expire in up to 7 days. This is what usually happens when a transaction fails halfway, for example the anti-fraud systems blocked it. Eventually the hold gets released and
the transaction disappears from your statement.
A laptop of a family member has a very noisy fan - the only option seems > to be to buy a new one, and there are several youtube videos giving > replacement instructions.I buy quite a bit of stuff like that from aliexpress and ever since
I could get one from Amazon for u23 but it would come from China and > take 3 weeks to arrive. Ebay didn't have anything better. But > AliExpress (which seems to be the chinese equivalent of Ebay) had > several on offer at around u10 with delivery (also from China) in about > 2 weeks. I hadn't used them before, but thought that I could risk u10 > in a good cause.
So I ordered one at u9-93 and tried to pay, first using Google Pay - > this failed. Then using Paypal - this failed too. No information in > either case just 'transaction failed'f and no order number shown. So I > risked entering my Visa card number on the AliPay website. This time > the order succeeded and I got an order confirmation and estimated > delivery date. Hooray.
But I then checked my Visa card account, I saw first two then 3 > identical debits of u9-93, two of them from Paypal. I contacted my > credit card company in the UK but they say that I have to try to resolve > this with the retailer first. AliExpress make it as hard as possible to > contact anyone there, but eventually I found a chat function and > contacted what appeared to be a real human. But it was not clear that > he/she actually understood the problem or could do anything about it. I > await events. In the mean time, my advice is: don't do what I did.
An update: today my credit card is showing a credit from PayPal which exactly cancels the earlier spurious charge.-a I've been using PayPal to
buy things on eBay and other retailers for many years and never had any problems, until yesterday when I used AliExpress for the first time.
I've no idea why they didn't accept my attempted payment via PayPal,
there was no explanation.
But secondly: it seems extremely poor practice for AliExpress/Paypal (whoever is responsible) to charge an account when they say that a transaction has failed.-a I haven't had this problem anywhere else.
So I've left a 2 star review for AliExpress even before knowing whether
the item I ordered will arrive or not, or be the right one.
But secondly: it seems extremely poor practice for AliExpress/Paypal (whoever is responsible) to charge an account when they say that a transaction has failed. I haven't had this problem anywhere else.
So I've left a 2 star review for AliExpress even before knowing whether
the item I ordered will arrive or not, or be the right one.
Clive Page <usenet@page2.eu> wrote:
[quoted text muted]
That's because Paypal is a middleman.
On Wed, 27 Aug 2025 12:37:33 +0100, Theo wrote:
Clive Page <usenet@page2.eu> wrote:
[quoted text muted]
That's because Paypal is a middleman.
My memory is that if you fund your Paypal via a credit card, you lose S75 protection ?
Certainly I've been wary to not use Paypal for purchases over -u100 where
I may need to invoke S75 (for example anything from Currys :) )
On Wed, 27 Aug 2025 12:37:33 +0100, Theo wrote:
Clive Page <usenet@page2.eu> wrote:
[quoted text muted]
That's because Paypal is a middleman.
My memory is that if you fund your Paypal via a credit card, you lose S75 protection ?
Certainly I've been wary to not use Paypal for purchases over -u100 where
I may need to invoke S75 (for example anything from Currys :) )
On 26/08/2025 12:44, Theo wrote:
Do the transactions show on your Paypal account?-a If not, it's likely
they
are just a 'pending hold' on the funds which will expire in up to 7 days.
This is what usually happens when a transaction fails halfway, for
example
the anti-fraud systems blocked it.-a Eventually the hold gets released and >> the transaction disappears from your statement.
No there is nothing showing on my PayPal account, which puzzled me. But,
as you say, it may be the credit card charges are just a pending hold
which will expire.-a-a I hope so.
I've had a similar surprise a couple of times when buying fuel in
Germany and France, where the retailer puts a holding charge (usually
Euro 150 I think) on your account which stays there for a few days.-a For some reason the credit which you get when you finish filling takes a lot longer to reach the credit card server than the original hold item, but
the eventual charge seems correct.-a UK filling stations seem to only
charge the correct amount at the time, or else the credit is also
instant as I've not seen this problem at home.
On 26/08/2025 14:27, Clive Page wrote:
On 26/08/2025 12:44, Theo wrote:
Do the transactions show on your Paypal account?-a If not, it's likely
they
are just a 'pending hold' on the funds which will expire in up to 7
days.
This is what usually happens when a transaction fails halfway, for
example
the anti-fraud systems blocked it.-a Eventually the hold gets released
and
the transaction disappears from your statement.
No there is nothing showing on my PayPal account, which puzzled me.
But, as you say, it may be the credit card charges are just a pending
hold which will expire.-a-a I hope so.
I've had a similar surprise a couple of times when buying fuel in
Germany and France, where the retailer puts a holding charge (usually
Euro 150 I think) on your account which stays there for a few days.
For some reason the credit which you get when you finish filling takes
a lot longer to reach the credit card server than the original hold
item, but the eventual charge seems correct.-a UK filling stations seem
to only charge the correct amount at the time, or else the credit is
also instant as I've not seen this problem at home.
In the UK there is a holding amount, usually -u100+, when you put your credit card in but before you pump the fuel. On some self service CC
pumps I've used there is a notice stating this.-a As you guess the
correct amount is usually credited immediately so you may not see the holding amount on-line or on a statement.