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Core Rules of Netiquette
Netiquette, or network etiquette, is concerned with the "proper" way to communicate in an online environment. Consider the following "rules,"
adapted from Virginia Shea's The Core Rules of Netiquette, whenever you communicate in the virtual world.
Rule 1: Remember the Human
When communicating electronically, whether through email, instant
message, discussion post, text, or some other method, practice the
Golden Rule: Do unto others as you would have others do unto you.
Remember, your written words are read by real people, all deserving of respectful communication. Before you press "send" or "submit," ask
yourself, "Would I be okay with this if someone else had written it?"
Rule 2: Adhere to the same standards of behavior online that you follow
in real life
While it can be argued that standards of behavior may be different in
the virtual world, they certainly should not be lower. You should do
your best to act within the laws and ethical manners of society
whenever you inhabit "cyberspace." Would you behave rudely to someone face-to-face? On most occasions, no. Neither should you behave this way
in the virtual world.
Rule 3: Know where you are in cyberspace
"Netiquette varies from domain to domain." (Shea, 1994) Depending on
where you are in the virtual world, the same written communication can
be acceptable in one area, where it might be considered inappropriate
in another. What you text to a friend may not be appropriate in an
email to a classmate or colleague. Can you think of another example?
Rule 4: Respect other people's time and bandwidth
Electronic communication takes time: time to read and time in which to
respond. Most people today lead busy lives, just like you do, and don't
have time to read or respond to frivolous emails or discussion posts.
As a virtual world communicator, it is your responsibility to make sure
that the time spent reading your words isn't wasted. Make your written communication meaningful and to the point, without extraneous text or superfluous graphics or attachments that may take forever to download.
Rule 5: Make yourself look good online
One of the best things about the virtual world is the lack of judgment associated with your physical appearance, sound of your voice, or the
clothes you wear (unless you post a video of yourself singing Karaoke
in a clown outfit.) You will, however, be judged by the quality of your writing, so keep the following tips in mind:
Always check for spelling and grammar errors
Know what you're talking about and state it clearly
Be pleasant and polite
Rule 6: Share expert knowledge
The Internet offers its users many benefits; one is the ease in which information can be shared or accessed and in fact, this "information
sharing" capability is one of the reasons the Internet was founded. So
in the spirit of the Internet's "founding fathers," share what you
know! When you post a question and receive intelligent answers, share
the results with others. Are you an expert at something? Post resources
and references about your subject matter. Recently expanded your
knowledge about a subject that might be of interest to others? Share
that as well.
Rule 7: Help keep flame wars under control
What is meant by "flaming" and "flame wars?" "Flaming is what people do
when they express a strongly held opinion without holding back any
emotion." (Shea, 1994). As an example, think of the kinds of passionate comments you might read on a sports blog. While "flaming" is not
necessarily forbidden in virtual communication, "flame wars," when two
or three people exchange angry posts between one another, must be
controlled or the camaraderie of the group could be compromised. Don't
feed the flames; extinguish them by guiding the discussion back to a
more productive direction.
Rule 8: Respect other people's privacy
Depending on what you are reading in the virtual world, be it an online
class discussion forum, Facebook page, or an email, you may be exposed
to some private or personal information that needs to be handled with
care. Perhaps someone is sharing some medical news about a loved one or discussing a situation at work. What do you think would happen if this information "got into the wrong hands?" Embarrassment? Hurt feelings?
Loss of a job? Just as you expect others to respect your privacy, so
should you respect the privacy of others. Be sure to err on the side of
caution when deciding to discuss or not to discuss virtual
communication.
Rule 9: Don't abuse your power
Just like in face-to-face situations, there are people in cyberspace
who have more "power" than others. They have more expertise in
technology or they have years of experience in a particular skill or
subject matter. Maybe it's you who posesses all of this knowledge and
power! Just remember: knowing more than others do or having more power
than others may have does not give you the right to take advantage of
anyone. Think of Rule 1: Remember the human.
Rule 10: Be forgiving of other people's mistakes
Not everyone has the same amount of experience working in the virtual
world. And not everyone knows the rules of netiquette. At some point,
you will see a stupid question, read an unnecessarily long response, or encounter misspelled words; when this happens, practice kindness and forgiveness as you would hope someone would do if you had committed the
same offense. If it's a minor "offense," you might want to let it
slide. If you feel compelled to respond to a mistake, do so in a
private email rather than a public forum.
Adapted from The Core Rules of Netiquette Shea, V. (1994). Core rules
of netiquette. Netiquette (Online ed., pp. 32-45). San Francisco:
Albion Books.
https://coursedesign.colostate.edu/obj/corerulesnet.html
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