From Newsgroup: alt.os.linux.mint

I had (have) a box of two Ryzen 7 processors and two Asus Prime X670
AM5 motherboards awaiting a promised RMA.

I was asked to wait. I did. Yesterday something prompted me to do
a search. They are in administration.

I had already spent three months trying to get things to work.

In desperation I purchased a couple of Gigabyte B650 motherboars
on the advice of a local engineer (sensible guy) and bought two
furtherRyzen 7 7700 processors. They went together smoothly.

I hope to recover some money or replacements from thev unused stuff but
I am nervous of throwing good money after bad.

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From Newsgroup: alt.os.linux.mint

On Wed, 9/10/2025 10:26 AM, pinnerite wrote:

I had (have) a box of two Ryzen 7 processors and two Asus Prime X670
AM5 motherboards awaiting a promised RMA.

I was asked to wait. I did. Yesterday something prompted me to do
a search. They are in administration.

I had already spent three months trying to get things to work.

In desperation I purchased a couple of Gigabyte B650 motherboars
on the advice of a local engineer (sensible guy) and bought two
furtherRyzen 7 7700 processors. They went together smoothly.

I hope to recover some money or replacements from thev unused stuff but
I am nervous of throwing good money after bad.

Can you do it directly through Asus, using your receipt from each purchase ?

AFAIK, the warranty period is defined by the serial number on the box,
so "4B" would be a motherboard made in 2024 November. And a three year
warranty would be until 2027 November. They measure from the date-of-manufacture
rather than the date-of-purchase.

When I bought my X79 motherboard (Asus), the motherboard was already two
years old, and was the last of that model in town, so that meant
in practical terms, the warranty was then one year left.

I doubt you will have a problem meeting the date, but that's to give
you some idea what info they will be looking for. The lead two characters
of the SN are the date of manufacture. The scheme only has to work
well enough, to provide for warranty claims.

In some cases, there have been situations where a local agent (in-country)
was available, as an intermediary. Maybe this was "estore.asus..." for
the estore that was located in the country with you. Not many countries
had a physical estore for handling returns.

But otherwise, the barrier to getting in touch with them, is
suitably high. They have had, in the past, an "overflowing mailbox".

This is just a random link, showing where you would be if half-way through
a transaction with them.

https://www.asus.com/uk/support/mailus/inquiry/

Paul
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From Newsgroup: alt.os.linux.mint

On Wed, 10 Sep 2025 10:50:48 -0400
Paul <nospam@needed.invalid> wrote:

On Wed, 9/10/2025 10:26 AM, pinnerite wrote:

I had (have) a box of two Ryzen 7 processors and two Asus Prime X670
AM5 motherboards awaiting a promised RMA.

I was asked to wait. I did. Yesterday something prompted me to do
a search. They are in administration.

I had already spent three months trying to get things to work.

In desperation I purchased a couple of Gigabyte B650 motherboars
on the advice of a local engineer (sensible guy) and bought two furtherRyzen 7 7700 processors. They went together smoothly.

I hope to recover some money or replacements from thev unused stuff but
I am nervous of throwing good money after bad.

Can you do it directly through Asus, using your receipt from each purchase ?

AFAIK, the warranty period is defined by the serial number on the box,
so "4B" would be a motherboard made in 2024 November. And a three year warranty would be until 2027 November. They measure from the date-of-manufacture
rather than the date-of-purchase.

When I bought my X79 motherboard (Asus), the motherboard was already two years old, and was the last of that model in town, so that meant
in practical terms, the warranty was then one year left.

I doubt you will have a problem meeting the date, but that's to give
you some idea what info they will be looking for. The lead two characters
of the SN are the date of manufacture. The scheme only has to work
well enough, to provide for warranty claims.

In some cases, there have been situations where a local agent (in-country) was available, as an intermediary. Maybe this was "estore.asus..." for
the estore that was located in the country with you. Not many countries
had a physical estore for handling returns.

But otherwise, the barrier to getting in touch with them, is
suitably high. They have had, in the past, an "overflowing mailbox".

This is just a random link, showing where you would be if half-way through
a transaction with them.

https://www.asus.com/uk/support/mailus/inquiry/

Paul

Yes. My new VBF ChatGPT put me on the right road. I started with AMD
and made the application. When I got on to ASUS, one site confirmed I
am in the warrant period until some time in 2026 but the claim site was
having a hissy fit. I have to try again later. Russian hackers I
expect. :)

Alan
--
Linux Mint 22.1 kernel version 6.8.0-79-generic Cinnamon 6.4.8
AMD Ryzen 7 7700, Radeon RX 6600, 32GB DDR5, 2TB SSD, 2TB Barracuda
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.os.linux.mint

On Wed, 10 Sep 2025 15:26:18 +0100
pinnerite <pinnerite@gmail.com> wrote:

I had (have) a box of two Ryzen 7 processors and two Asus Prime X670
AM5 motherboards awaiting a promised RMA.

I was asked to wait. I did. Yesterday something prompted me to do
a search. They are in administration.

I had already spent three months trying to get things to work.

In desperation I purchased a couple of Gigabyte B650 motherboars
on the advice of a local engineer (sensible guy) and bought two
furtherRyzen 7 7700 processors. They went together smoothly.

I hope to recover some money or replacements from thev unused stuff but
I am nervous of throwing good money after bad.

To follow up, both manufacturers issued RMA's and provided labels and
in one case collection.

Already, AMD have returned two new sealed boxedc Ryzen 7 7700
processors. Both of which I need to sell. I haven't heard yet from ASUS.
--
Linux Mint 22.1 kernel version 6.8.0-79-generic Cinnamon 6.4.8
AMD Ryzen 7 7700, Radeon RX 6600, 32GB DDR5, 2TB SSD, 2TB Barracuda
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.os.linux.mint

On Sat, 20 Sep 2025 21:49:17 +0100
pinnerite <pinnerite@gmail.com> wrote:

On Wed, 10 Sep 2025 15:26:18 +0100
pinnerite <pinnerite@gmail.com> wrote:

I had (have) a box of two Ryzen 7 processors and two Asus Prime X670
AM5 motherboards awaiting a promised RMA.

I was asked to wait. I did. Yesterday something prompted me to do
a search. They are in administration.

I had already spent three months trying to get things to work.

In desperation I purchased a couple of Gigabyte B650 motherboars
on the advice of a local engineer (sensible guy) and bought two furtherRyzen 7 7700 processors. They went together smoothly.

I hope to recover some money or replacements from thev unused stuff but
I am nervous of throwing good money after bad.

To follow up, both manufacturers issued RMA's and provided labels and
in one case collection.

Already, AMD have returned two new sealed boxedc Ryzen 7 7700
processors. Both of which I need to sell. I haven't heard yet from ASUS.

I have since received two motherboards dirctly from Asus.
I need to sell those too now, having already replaced the dosgu ones.

Alan
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