From Newsgroup: alt.comp.os.windows-11

A program appears to install, that is, the installation routine
completes, but when I click on Finsh, with "Open Reolink" checked, the
program does not open. Clicking on its desktop icon has no effect
either. Is there a log somewhere that might give a clue as to what is
wrong?

With earlier versions, nothing happened except the hourglass cursor went
on for a couple seconds. With the latest two version, I also from my
firewall get a question, "Do you want public and private networks to
access the program". I say yes, but nothing else happens.

The June version of this program installed easily in win10 but with the
problem above in win11. The company set up a remote session and he
installed it in under 20 minutes.

Then a month after he gets it working, I get a notification that a new
version is available and without thinking, I click, "Yeah, go ahead" and
now it does not work agian.

(They may be willing, they should be willing, to do another remote
session, but I'd like to not depend on them.) I asked what he did that I
did not do, and he said he installed a previous version and used the
Update button, but I had tried to do that too before I complained to
them. I couldn't get a previous version to run either (except a very
previous version with no Update button)


I watched and the only other thing he did was close all my programs. I
haven't closed other programs in 25 years and afaik it's never caused a
problem , but I did it tonight. Didn't help

There are multiple entries in Firewall incoming list for Reolink,
reolink client, and reolink.exe, so the installation was far enough
along that it really did contact the firewall (of course, or it wouldn't
have asked me a question)
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.os.windows-11

On Sat, 9/27/2025 9:29 PM, micky wrote:

A program appears to install, that is, the installation routine
completes, but when I click on Finsh, with "Open Reolink" checked, the program does not open. Clicking on its desktop icon has no effect
either. Is there a log somewhere that might give a clue as to what is
wrong?

With earlier versions, nothing happened except the hourglass cursor went
on for a couple seconds. With the latest two version, I also from my firewall get a question, "Do you want public and private networks to
access the program". I say yes, but nothing else happens.

The June version of this program installed easily in win10 but with the problem above in win11. The company set up a remote session and he
installed it in under 20 minutes.

Then a month after he gets it working, I get a notification that a new version is available and without thinking, I click, "Yeah, go ahead" and
now it does not work agian.

(They may be willing, they should be willing, to do another remote
session, but I'd like to not depend on them.) I asked what he did that I
did not do, and he said he installed a previous version and used the
Update button, but I had tried to do that too before I complained to
them. I couldn't get a previous version to run either (except a very previous version with no Update button)

I watched and the only other thing he did was close all my programs. I haven't closed other programs in 25 years and afaik it's never caused a problem , but I did it tonight. Didn't help

There are multiple entries in Firewall incoming list for Reolink,
reolink client, and reolink.exe, so the installation was far enough
along that it really did contact the firewall (of course, or it wouldn't
have asked me a question)

Like this ?

https://support.reolink.com/hc/en-us/articles/360016149853-Install-Reolink-Client-Windows/

This just says to email them. Hahaha.

https://support.reolink.com/hc/en-us/articles/900002171183-Failed-to-Install-Reolink-Client-Windows-Mac-on-a-Computer-Laptop-with-Microsoft-Windows-or-MacOS/

The install page in the picture, shows it installing in:

C:\Users\BaiChuan\AppData\Local\Programs\Reolink

which is owned by Micky and not owned by TrustedInstaller.
That means if the program stored data while running, it
might be tempted to store it there. My folder-equivalent to
that, is absolutely clean, and nothing is stored there that
the OS did not put there.

You could check in there and see if a real Win32 EXE is there.
If the EXE has a size of 0 bytes, it could be an attempt at a Metro.App .
But I don't think Metro.Apps live in low security storage.

Maybe we could interpret such a location, as a "portable" application ???

*******

Do properties on the EXE, use the Compatibility tab and change the OS version ?

*******

OK, let's go get one.

https://home-cdn.reolink.us/wp-content/uploads/2025/08/140125461755134746.1384.exe

Name: 140125461755134746.1384--Reolink-8-19-6.exe
Size: 160,810,424 bytes (153 MiB)
SHA256: A9E7B6157BEFC3903BCA8A81D440E12745BDE9BDE5BE4EF3AD056F4E02C94E96

# Clean. Nullsoft Installer. Maybe an old build environment ?

https://www.virustotal.com/gui/file/a9e7b6157befc3903bca8a81d440e12745bde9bde5be4ef3ad056f4e02c94e96

[ C ] Windows Server 2003 SP1 DDK build 4035 count=2
[---] Unmarked objects count=165
[IMP] Windows Server 2003 SP1 DDK build 4035 count=15
[RES] VS98 (6.0) SP6 cvtres build 1736 count=1
id: 0x30, version: 9044 count=10

What was strange, is Windows Defender didn't unpack it in front of me
and count the files. Windows Defender claimed it was "1 file". Whereas
inside, using 7ZIP, it is easily examined. It uses Electron, and maybe
Electron is compiled into the EXE ? I could not find a web engine
as a separate file or DLL in there.

This is the win32 part.

Name: Reolink.exe
Size: 151,948,752 bytes (144 MiB)
SHA256: 66A1FD5C5AB079CC2ACAEAB75779B4C6E34D529C05C13853C789355CB1334C88

https://www.virustotal.com/gui/file/66a1fd5c5ab079cc2acaeab75779b4c6e34d529c05c13853c789355cb1334c88/details

DetectItEasy
PE64 Library: Electron package <=== The Electron must be inside.
Compiler: Microsoft Visual C/C++ (16.00)
Linker: Microsoft Linker (14.0) [GUI64,signed]
Sign tool: Windows

The Compatibility tab on that EXE only goes to Windows 8, and
does not list any later OSes. You could try setting it to Windows 8
and see if it starts.

As far as I know, Electron got discontinued at some point ?
It would have versioning like Chrome. The WebView2 on the OS you
are using, would be the functional equivalent (if they chose to use it
for their Javascript and so on).

Summary: Play with Compatibility tab on Reolink.exe, which should
be "somewhere" on your computer :-) If the Reolink.exe is
going to drop a log, it should be in the same folder it was
installed into. Which is not C:\Program Files at a guess.

Paul



--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.os.windows-11

On Sat, 9/27/2025 11:27 PM, Paul wrote:

On Sat, 9/27/2025 9:29 PM, micky wrote:

A program appears to install, that is, the installation routine
completes, but when I click on Finsh, with "Open Reolink" checked, the
program does not open. Clicking on its desktop icon has no effect
either. Is there a log somewhere that might give a clue as to what is
wrong?

With earlier versions, nothing happened except the hourglass cursor went
on for a couple seconds. With the latest two version, I also from my
firewall get a question, "Do you want public and private networks to
access the program". I say yes, but nothing else happens.

The June version of this program installed easily in win10 but with the
problem above in win11. The company set up a remote session and he
installed it in under 20 minutes.

Then a month after he gets it working, I get a notification that a new
version is available and without thinking, I click, "Yeah, go ahead" and
now it does not work agian.

(They may be willing, they should be willing, to do another remote
session, but I'd like to not depend on them.) I asked what he did that I
did not do, and he said he installed a previous version and used the
Update button, but I had tried to do that too before I complained to
them. I couldn't get a previous version to run either (except a very
previous version with no Update button)


I watched and the only other thing he did was close all my programs. I
haven't closed other programs in 25 years and afaik it's never caused a
problem , but I did it tonight. Didn't help

There are multiple entries in Firewall incoming list for Reolink,
reolink client, and reolink.exe, so the installation was far enough
along that it really did contact the firewall (of course, or it wouldn't
have asked me a question)

Like this ?

https://support.reolink.com/hc/en-us/articles/360016149853-Install-Reolink-Client-Windows/

This just says to email them. Hahaha.

https://support.reolink.com/hc/en-us/articles/900002171183-Failed-to-Install-Reolink-Client-Windows-Mac-on-a-Computer-Laptop-with-Microsoft-Windows-or-MacOS/

The install page in the picture, shows it installing in:

C:\Users\BaiChuan\AppData\Local\Programs\Reolink

which is owned by Micky and not owned by TrustedInstaller.
That means if the program stored data while running, it
might be tempted to store it there. My folder-equivalent to
that, is absolutely clean, and nothing is stored there that
the OS did not put there.

You could check in there and see if a real Win32 EXE is there.
If the EXE has a size of 0 bytes, it could be an attempt at a Metro.App .
But I don't think Metro.Apps live in low security storage.

Maybe we could interpret such a location, as a "portable" application ???

*******

Do properties on the EXE, use the Compatibility tab and change the OS version ?

*******

OK, let's go get one.

https://home-cdn.reolink.us/wp-content/uploads/2025/08/140125461755134746.1384.exe

Name: 140125461755134746.1384--Reolink-8-19-6.exe
Size: 160,810,424 bytes (153 MiB)
SHA256: A9E7B6157BEFC3903BCA8A81D440E12745BDE9BDE5BE4EF3AD056F4E02C94E96

# Clean. Nullsoft Installer. Maybe an old build environment ?

https://www.virustotal.com/gui/file/a9e7b6157befc3903bca8a81d440e12745bde9bde5be4ef3ad056f4e02c94e96

[ C ] Windows Server 2003 SP1 DDK build 4035 count=2
[---] Unmarked objects count=165
[IMP] Windows Server 2003 SP1 DDK build 4035 count=15
[RES] VS98 (6.0) SP6 cvtres build 1736 count=1
id: 0x30, version: 9044 count=10

What was strange, is Windows Defender didn't unpack it in front of me
and count the files. Windows Defender claimed it was "1 file". Whereas inside, using 7ZIP, it is easily examined. It uses Electron, and maybe Electron is compiled into the EXE ? I could not find a web engine
as a separate file or DLL in there.

This is the win32 part.

Name: Reolink.exe
Size: 151,948,752 bytes (144 MiB)
SHA256: 66A1FD5C5AB079CC2ACAEAB75779B4C6E34D529C05C13853C789355CB1334C88

https://www.virustotal.com/gui/file/66a1fd5c5ab079cc2acaeab75779b4c6e34d529c05c13853c789355cb1334c88/details

DetectItEasy
PE64 Library: Electron package <=== The Electron must be inside.
Compiler: Microsoft Visual C/C++ (16.00)
Linker: Microsoft Linker (14.0) [GUI64,signed]
Sign tool: Windows

The Compatibility tab on that EXE only goes to Windows 8, and
does not list any later OSes. You could try setting it to Windows 8
and see if it starts.

As far as I know, Electron got discontinued at some point ?
It would have versioning like Chrome. The WebView2 on the OS you
are using, would be the functional equivalent (if they chose to use it
for their Javascript and so on).

Summary: Play with Compatibility tab on Reolink.exe, which should
be "somewhere" on your computer :-) If the Reolink.exe is
going to drop a log, it should be in the same folder it was
installed into. Which is not C:\Program Files at a guess.

Installed in VMWare Player with Guest Windows 11 Pro 24H2.
Seemed to run. Captured a picture.

C:\Users\Bullwinkle\AppData\Roaming\reolink\logs\main.log

[2025-09-28 00:17:17.203] [info] ------------------ app ready ---------------------------
[2025-09-28 00:17:17.245] [info] --------------------------------------------------------
[2025-09-28 00:17:17.247] [info] app version:8.19.6
[2025-09-28 00:17:17.269] [info] --------------------------------------------------------
[2025-09-28 00:17:17.802] [error] "load db settings failed err: " null null [2025-09-28 00:17:17.803] [error] "load db settings failed doc: " null null [2025-09-28 00:17:17.806] [info] "------------------ Log SetLevel 0-----------------------------------------"
[2025-09-28 00:17:17.857] [error] "pub.ts > FsPromises > getStat C:\\Users\\BULLWI~1\\AppData\\Local\\Temp\\reolink\\recordTMP failed: " {
code: -4058,
symbol: 'Error',
message: "ENOENT: no such file or directory, stat 'C:\\Users\\BULLWI~1\\AppData\\Local\\Temp\\reolink\\recordTMP'",
context: {},
stack: "Error: ENOENT: no such file or directory, stat 'C:\\Users\\BULLWI~1\\AppData\\Local\\Temp\\reolink\\recordTMP'"
}
[2025-09-28 00:17:17.975] [error] tool.ts > getSystemStatus failed: E_BC_RSP_CMD_UNKNOWN_ERROR: Unknown code in the response of the SDK
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:915646
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:1302332
at new Promise (<anonymous>)
at i.value (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:1302187)
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:620663
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:619756
at Object.next (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:619861)
at _ (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:617521)
at a (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:617718)
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:617777
[2025-09-28 00:17:19.520] [debug] -----window loadURL windowName: serviceTerms, url: reolink://./serviceTerms.html loadOptions: undefined---
[2025-09-28 00:17:19.554] [debug] -----setWindowPosition serviceTerms----- [2025-09-28 00:17:19.556] [debug] -----onWindowCreated serviceTerms----- [2025-09-28 00:17:21.165] [debug] ------------------- serviceTerms ready-to-show ---------createWindowCallbacks.onWindowReadyToShow: false----------
[2025-09-28 00:17:21.190] [debug] -----_window serviceTerms on show----- [2025-09-28 00:17:21.204] [debug] -----_window serviceTerms on focus----- [2025-09-28 00:20:55.807] [debug] -----_window serviceTerms on blur----- [2025-09-28 00:20:56.280] [debug] -----_window serviceTerms on focus----- [2025-09-28 00:20:57.761] [debug] -----_window serviceTerms on blur----- [2025-09-28 00:21:01.616] [debug] -----_window serviceTerms on focus----- [2025-09-28 00:21:04.818] [debug] -----_window serviceTerms on blur----- [2025-09-28 00:21:06.042] [debug] -----_window serviceTerms on focus----- [2025-09-28 00:21:08.036] [debug] -----_window serviceTerms on blur----- [2025-09-28 00:21:08.171] [debug] -----_window serviceTerms on focus----- [2025-09-28 00:21:11.114] [debug] -----_window serviceTerms on blur----- [2025-09-28 00:21:50.630] [debug] -----_window serviceTerms on focus----- [2025-09-28 00:21:52.399] [debug] -----window loadURL windowName: main, url: reolink://./main.html loadOptions: undefined---
[2025-09-28 00:21:52.404] [debug] -----setWindowPosition main-----
[2025-09-28 00:21:52.404] [debug] -----onWindowCreated main-----
[2025-09-28 00:21:52.405] [debug] -----serviceTerms on close: -----
[2025-09-28 00:21:52.477] [debug] ----- serviceTerms on closed-----
[2025-09-28 00:21:54.001] [debug] ------------------- main ready-to-show ---------createWindowCallbacks.onWindowReadyToShow: true----------
[2025-09-28 00:21:54.002] [debug] ------------------- main on ready-to-show and playerManager.bindWindow----window: true------------------
[2025-09-28 00:21:54.005] [info] Checking for update
[2025-09-28 00:21:54.027] [debug] -----_window main on show-----
[2025-09-28 00:21:54.038] [debug] -----_window main on focus-----
[2025-09-28 00:21:54.042] [info] Generated new staging user ID: 9a5a9753-0535-568a-9391-842c0c6fff0d
[2025-09-28 00:21:54.364] [info] Update for version 8.19.6 is not available (latest version: 8.19.6, downgrade is disallowed).
[2025-09-28 00:21:54.457] [error] "load db devices failed err: " null null [2025-09-28 00:21:54.464] [error] "load db devices failed doc: " null null [2025-09-28 00:21:55.219] [error] "main > app.vue > stopbeep > audio: " undefined null
[2025-09-28 00:21:55.240] [info] "set sdk: " 0 0
[2025-09-28 00:21:56.110] [debug] -----_window main on blur-----
[2025-09-28 00:22:34.101] [debug] -----_window main on focus-----
[2025-09-28 00:22:41.552] [debug] -----window loadURL windowName: deviceAdd, url: reolink://./deviceAdd.html?eyJoYW5kbGUiOi0xfQ loadOptions: undefined---
[2025-09-28 00:22:41.557] [debug] -----setWindowPosition deviceAdd----- [2025-09-28 00:22:41.557] [debug] -----onWindowCreated deviceAdd----- [2025-09-28 00:22:42.389] [debug] ------------------- deviceAdd ready-to-show ---------createWindowCallbacks.onWindowReadyToShow: false----------
[2025-09-28 00:22:42.394] [debug] -----_window deviceAdd on show----- [2025-09-28 00:22:42.399] [debug] -----_window main on blur-----
[2025-09-28 00:22:42.401] [debug] -----_window deviceAdd on focus----- [2025-09-28 00:23:38.561] [debug] -----_window deviceAdd on blur----- [2025-09-28 00:23:38.562] [debug] -----_window main on focus-----
[2025-09-28 00:23:38.774] [debug] -----main on close: all-----
[2025-09-28 00:23:38.774] [debug] -----deviceAdd on close: -----
[2025-09-28 00:23:38.782] [debug] ----- deviceAdd on closed-----
[2025-09-28 00:23:38.839] [debug] ----- main on closed-----
[2025-09-28 00:23:38.840] [info] ------------------ window-all-closed ---------------------------
[2025-09-28 00:23:40.852] [info] ------------------ app quit ---------------------------

Windows were a bit weird looking, which means the graphics standard it was expecting to find, was not handled well by the VM environment. It might
try to use OpenGL, Vulcan, and so on. If your video card was VESA
(Microsoft Basic Display Adapter driver), then the program might not like that.

[Picture]

https://i.postimg.cc/SR5Ptdgm/Reolink-Running.gif

Program comes with its own Visual Studio Runtime files, so that's
not it. Don't know about its dotNET status. The version of the
Visual Studio Runtime, indicate the program was not as Virustotal
claimed, and it was using a later Visual Studio to build than indicated. Program includes FFMPEG (as a separate file), but the version is so tiny,
it might just be a demux, rather than contain lots and lots of CODECs.
The demux separates audio and video.

Paul
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.os.windows-11

In alt.comp.os.windows-11, on Sun, 28 Sep 2025 00:45:54 -0400, Paul <nospam@needed.invalid> wrote:

Installed in VMWare Player with Guest Windows 11 Pro 24H2.
Seemed to run. Captured a picture.

C:\Users\Bullwinkle\AppData\Roaming\reolink\logs\main.log

Before for some valid reason I was looking in Local, and the directory
was empyty, but when I searched for main.log, I found one updated only 5 minutes ago in Roaming. If I can figure out which is the significant
part, or which varies from what you have, I'll post it.

There are also a lot of crashpad\reports .dmp files there, including one
from an hour ago but they are 5 megs each and entirely in hex.

[2025-09-28 00:17:17.203] [info] ------------------ app ready ---------------------------
[2025-09-28 00:17:17.245] [info] --------------------------------------------------------
[2025-09-28 00:17:17.247] [info] app version:8.19.6
[2025-09-28 00:17:17.269] [info] --------------------------------------------------------
[2025-09-28 00:17:17.802] [error] "load db settings failed err: " null null >[2025-09-28 00:17:17.803] [error] "load db settings failed doc: " null null >[2025-09-28 00:17:17.806] [info] "------------------ Log SetLevel 0-----------------------------------------"
[2025-09-28 00:17:17.857] [error] "pub.ts > FsPromises > getStat C:\\Users\\BULLWI~1\\AppData\\Local\\Temp\\reolink\\recordTMP failed: " {
code: -4058,
symbol: 'Error',
message: "ENOENT: no such file or directory, stat 'C:\\Users\\BULLWI~1\\AppData\\Local\\Temp\\reolink\\recordTMP'",
context: {},
stack: "Error: ENOENT: no such file or directory, stat 'C:\\Users\\BULLWI~1\\AppData\\Local\\Temp\\reolink\\recordTMP'"
}
[2025-09-28 00:17:17.975] [error] tool.ts > getSystemStatus failed: E_BC_RSP_CMD_UNKNOWN_ERROR: Unknown code in the response of the SDK
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:915646
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:1302332
at new Promise (<anonymous>)
at i.value (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:1302187)
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:620663
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:619756
at Object.next (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:619861)
at _ (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:617521)
at a (C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:617718)
at C:\Users\Bullwinkle\AppData\Local\Programs\Reolink\resources\app\~node_modules_sharp_vendor_Sync_recursive_versions_json_~private_main_index_ts.js:1:617777
[2025-09-28 00:17:19.520] [debug] -----window loadURL windowName: serviceTerms, url: reolink://./serviceTerms.html loadOptions: undefined---
[2025-09-28 00:17:19.554] [debug] -----setWindowPosition serviceTerms----- >[2025-09-28 00:17:19.556] [debug] -----onWindowCreated serviceTerms----- >[2025-09-28 00:17:21.165] [debug] ------------------- serviceTerms ready-to-show ---------createWindowCallbacks.onWindowReadyToShow: false----------
[2025-09-28 00:17:21.190] [debug] -----_window serviceTerms on show----- >[2025-09-28 00:17:21.204] [debug] -----_window serviceTerms on focus----- >[2025-09-28 00:20:55.807] [debug] -----_window serviceTerms on blur----- >[2025-09-28 00:20:56.280] [debug] -----_window serviceTerms on focus----- >[2025-09-28 00:20:57.761] [debug] -----_window serviceTerms on blur----- >[2025-09-28 00:21:01.616] [debug] -----_window serviceTerms on focus----- >[2025-09-28 00:21:04.818] [debug] -----_window serviceTerms on blur----- >[2025-09-28 00:21:06.042] [debug] -----_window serviceTerms on focus----- >[2025-09-28 00:21:08.036] [debug] -----_window serviceTerms on blur----- >[2025-09-28 00:21:08.171] [debug] -----_window serviceTerms on focus----- >[2025-09-28 00:21:11.114] [debug] -----_window serviceTerms on blur----- >[2025-09-28 00:21:50.630] [debug] -----_window serviceTerms on focus----- >[2025-09-28 00:21:52.399] [debug] -----window loadURL windowName: main, url: reolink://./main.html loadOptions: undefined---
[2025-09-28 00:21:52.404] [debug] -----setWindowPosition main----- >[2025-09-28 00:21:52.404] [debug] -----onWindowCreated main-----
[2025-09-28 00:21:52.405] [debug] -----serviceTerms on close: ----- >[2025-09-28 00:21:52.477] [debug] ----- serviceTerms on closed----- >[2025-09-28 00:21:54.001] [debug] ------------------- main ready-to-show ---------createWindowCallbacks.onWindowReadyToShow: true----------
[2025-09-28 00:21:54.002] [debug] ------------------- main on ready-to-show and playerManager.bindWindow----window: true------------------
[2025-09-28 00:21:54.005] [info] Checking for update
[2025-09-28 00:21:54.027] [debug] -----_window main on show-----
[2025-09-28 00:21:54.038] [debug] -----_window main on focus-----
[2025-09-28 00:21:54.042] [info] Generated new staging user ID: 9a5a9753-0535-568a-9391-842c0c6fff0d
[2025-09-28 00:21:54.364] [info] Update for version 8.19.6 is not available (latest version: 8.19.6, downgrade is disallowed).
[2025-09-28 00:21:54.457] [error] "load db devices failed err: " null null >[2025-09-28 00:21:54.464] [error] "load db devices failed doc: " null null >[2025-09-28 00:21:55.219] [error] "main > app.vue > stopbeep > audio: " undefined null
[2025-09-28 00:21:55.240] [info] "set sdk: " 0 0
[2025-09-28 00:21:56.110] [debug] -----_window main on blur-----
[2025-09-28 00:22:34.101] [debug] -----_window main on focus-----
[2025-09-28 00:22:41.552] [debug] -----window loadURL windowName: deviceAdd, url: reolink://./deviceAdd.html?eyJoYW5kbGUiOi0xfQ loadOptions: undefined---
[2025-09-28 00:22:41.557] [debug] -----setWindowPosition deviceAdd----- >[2025-09-28 00:22:41.557] [debug] -----onWindowCreated deviceAdd----- >[2025-09-28 00:22:42.389] [debug] ------------------- deviceAdd ready-to-show ---------createWindowCallbacks.onWindowReadyToShow: false----------
[2025-09-28 00:22:42.394] [debug] -----_window deviceAdd on show----- >[2025-09-28 00:22:42.399] [debug] -----_window main on blur-----
[2025-09-28 00:22:42.401] [debug] -----_window deviceAdd on focus----- >[2025-09-28 00:23:38.561] [debug] -----_window deviceAdd on blur----- >[2025-09-28 00:23:38.562] [debug] -----_window main on focus-----
[2025-09-28 00:23:38.774] [debug] -----main on close: all-----
[2025-09-28 00:23:38.774] [debug] -----deviceAdd on close: -----
[2025-09-28 00:23:38.782] [debug] ----- deviceAdd on closed-----
[2025-09-28 00:23:38.839] [debug] ----- main on closed-----
[2025-09-28 00:23:38.840] [info] ------------------ window-all-closed ---------------------------
[2025-09-28 00:23:40.852] [info] ------------------ app quit ---------------------------

Windows were a bit weird looking, which means the graphics standard it was >expecting to find, was not handled well by the VM environment. It might
try to use OpenGL, Vulcan, and so on. If your video card was VESA
(Microsoft Basic Display Adapter driver), then the program might not like that.

[Picture]

https://i.postimg.cc/SR5Ptdgm/Reolink-Running.gif

This version didn't ask if I wanted private and public networks to be
able to see the [cameras]. The previous two versions asked, but still
would not open.

Program comes with its own Visual Studio Runtime files, so that's
not it. Don't know about its dotNET status. The version of the
Visual Studio Runtime, indicate the program was not as Virustotal
claimed, and it was using a later Visual Studio to build than indicated. >Program includes FFMPEG (as a separate file), but the version is so tiny,
it might just be a demux, rather than contain lots and lots of CODECs.
The demux separates audio and video.

Paul

--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.os.windows-11

In alt.comp.os.windows-11, on Sat, 27 Sep 2025 23:27:33 -0400, Paul <nospam@needed.invalid> wrote:

On Sat, 9/27/2025 9:29 PM, micky wrote:

A program appears to install, that is, the installation routine
completes, but when I click on Finsh, with "Open Reolink" checked, the
program does not open. Clicking on its desktop icon has no effect
either. Is there a log somewhere that might give a clue as to what is
wrong?

With earlier versions, nothing happened except the hourglass cursor went
on for a couple seconds. With the latest two version, I also from my
firewall get a question, "Do you want public and private networks to
access the program". I say yes, but nothing else happens.

The June version of this program installed easily in win10 but with the
problem above in win11. The company set up a remote session and he
installed it in under 20 minutes.

Then a month after he gets it working, I get a notification that a new
version is available and without thinking, I click, "Yeah, go ahead" and
now it does not work agian.

(They may be willing, they should be willing, to do another remote
session, but I'd like to not depend on them.) I asked what he did that I
did not do, and he said he installed a previous version and used the
Update button, but I had tried to do that too before I complained to
them. I couldn't get a previous version to run either (except a very
previous version with no Update button)


I watched and the only other thing he did was close all my programs. I
haven't closed other programs in 25 years and afaik it's never caused a
problem , but I did it tonight. Didn't help

There are multiple entries in Firewall incoming list for Reolink,
reolink client, and reolink.exe, so the installation was far enough
along that it really did contact the firewall (of course, or it wouldn't
have asked me a question)

Like this ?

https://support.reolink.com/hc/en-us/articles/360016149853-Install-Reolink-Client-Windows/

This just says to email them. Hahaha.

Well, they may respond well if I email them, as they did the first time,
but I don't want to have to go through them, or rely on them, every time
they update the software. Plus of course I'd like to understand all
this. (I thougt the first time they would figure out what was different
about win11 from win10, or about my computer from others, and that
future versions of their software would allow for that. But he was able
to get by just doing what I did, only better, I guess.)

https://support.reolink.com/hc/en-us/articles/900002171183-Failed-to-Install-Reolink-Client-Windows-Mac-on-a-Computer-Laptop-with-Microsoft-Windows-or-MacOS/

The install page in the picture, shows it installing in:

C:\Users\BaiChuan\AppData\Local\Programs\Reolink

which is owned by Micky and not owned by TrustedInstaller.
That means if the program stored data while running, it
might be tempted to store it there. My folder-equivalent to
that, is absolutely clean, and nothing is stored there that
the OS did not put there.

I have a Reolink folder there, but it is empty.

You could check in there and see if a real Win32 EXE is there.
If the EXE has a size of 0 bytes, it could be an attempt at a Metro.App .
But I don't think Metro.Apps live in low security storage.

Maybe we could interpret such a location, as a "portable" application ???

*******

Do properties on the EXE, use the Compatibility tab and change the OS version ?

*******

OK, let's go get one.

https://home-cdn.reolink.us/wp-content/uploads/2025/08/140125461755134746.1384.exe

I don't know what's with them with this name this time. All previous
versions were named something like Reolink.8.8.5.

Name: 140125461755134746.1384--Reolink-8-19-6.exe
Size: 160,810,424 bytes (153 MiB)
SHA256: A9E7B6157BEFC3903BCA8A81D440E12745BDE9BDE5BE4EF3AD056F4E02C94E96

# Clean. Nullsoft Installer. Maybe an old build environment ?

https://www.virustotal.com/gui/file/a9e7b6157befc3903bca8a81d440e12745bde9bde5be4ef3ad056f4e02c94e96

[ C ] Windows Server 2003 SP1 DDK build 4035 count=2
[---] Unmarked objects count=165
[IMP] Windows Server 2003 SP1 DDK build 4035 count=15
[RES] VS98 (6.0) SP6 cvtres build 1736 count=1
id: 0x30, version: 9044 count=10

What was strange, is Windows Defender didn't unpack it in front of me
and count the files. Windows Defender claimed it was "1 file". Whereas >inside, using 7ZIP, it is easily examined. It uses Electron, and maybe >Electron is compiled into the EXE ? I could not find a web engine
as a separate file or DLL in there.

This is the win32 part.

Name: Reolink.exe
Size: 151,948,752 bytes (144 MiB)
SHA256: 66A1FD5C5AB079CC2ACAEAB75779B4C6E34D529C05C13853C789355CB1334C88

https://www.virustotal.com/gui/file/66a1fd5c5ab079cc2acaeab75779b4c6e34d529c05c13853c789355cb1334c88/details

DetectItEasy
PE64 Library: Electron package <=== The Electron must be inside.
Compiler: Microsoft Visual C/C++ (16.00)
Linker: Microsoft Linker (14.0) [GUI64,signed]
Sign tool: Windows

The Compatibility tab on that EXE only goes to Windows 8, and
does not list any later OSes. You could try setting it to Windows 8
and see if it starts.

First I used the Compatibility Troubleshooter and it said it could not
solve the problem.

then I set it win8 and that did not work either. Then I unchecked Compatibityy.

As far as I know, Electron got discontinued at some point ?
It would have versioning like Chrome. The WebView2 on the OS you
are using, would be the functional equivalent (if they chose to use it
for their Javascript and so on).

Summary: Play with Compatibility tab on Reolink.exe, which should
be "somewhere" on your computer :-) If the Reolink.exe is
going to drop a log, it should be in the same folder it was
installed into. Which is not C:\Program Files at a guess.

Paul

I use c:\programs for everything unless they don't give me a choice.

SO, DID YOU INSTALL IT AND DID IT OPEN FOR YOU? USING WIN11? Oh, I
see in the next thread that you did. So why can't I? ;-(
--- Synchronet 3.21a-Linux NewsLink 1.2

From Newsgroup: alt.comp.os.windows-11

On Sun, 9/28/2025 11:49 AM, micky wrote:

I use c:\programs for everything unless they don't give me a choice.

SO, DID YOU INSTALL IT AND DID IT OPEN FOR YOU? USING WIN11? Oh, I
see in the next thread that you did. So why can't I? ;-(

I installed it in a VMWare Windows 11 virtual machine, it installed
in AppData, and it ran. It was a bit slow to start. I had Process Monitor running, in case it crashed at some point, but since it ran OK, I did not
need to keep the ProcMon trace file.

I was hoping the logfile with have something with meat on it,
just before the EXE died.

You can read .dmp files with dumpchk (visual studio tools), or
with Nirsoft Bluescreenviewer, but I doubt the complexity of
this one, is necessarily going to be laid bare via a dumpchk.

I expect it is sensitive to graphics card support.

(standard version)

https://www.techpowerup.com/download/techpowerup-gpu-z/

OpenCL (computing), Vulkan (graphics), OpenGL (graphics) would be nice to have.

It might also be interested in DirectX 3D, because I saw a famous DLL
in the folder too. That's not listed in GPU-Z, but you can
look at the "dxdiag.exe" that Windows provides for support info.

Paul
--- Synchronet 3.21a-Linux NewsLink 1.2